Provides after hours support to members and leaders seeking services.
Problem-solves and assists with high touch and escalated/sensitive calls.
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. They partner with over 450 companies, from startups to multinational Fortune 500 corporations, providing care for 10 million people.
Provides front-line support to community callers seeking healthcare-related information.
Triages the caller's condition/needs, giving appropriate protocol-driven guidance and directs callers to the most appropriate level of care.
Communicates effectively and efficiently to other members of the care team to ensure caller needs are met in a timely manner.
Munson Healthcare is northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties. Teammates live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other.
Provide empathetic, structured support to callers seeking help for substance use and related needs; de-escalate and maintain rapport.
Conduct clinical intakes using Scope, following Akido protocols, scripts, and decision support.
Connect callers to the right level of care (MAT access, outpatient, detox/residential referrals, counseling, harm-reduction services, basic needs).
Akido builds AI-powered doctors. It is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network. They serve 500K+ patients across California, Rhode Island, and New York.
Build trusting relationships with patients, families, and providers, addressing health questions and care needs.
Identify medical, behavioral, social, emotional, and financial needs to support whole‑person care.
Strengthen the connection between patients and healthcare providers by addressing barriers and facilitating communication.
Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence, with the goal to make great healthcare affordable, improve patient health, and restore fulfillment for providers. They leverage remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers.
Providing clinical care to members through a telehealth platform.
Focusing on the needs of the LGBTQAI+ community.
Participating in case studies and clinical training sessions.
FOLX Health aims to be the leading health and wellness platform for LGBTQIA care, providing end-to-end services, both virtually and in person, across the spectrum of community needs. They foster a culture of reliability, transparency, access, and agency within their team.
Work independently to make clinical decisions on routine patient care matters.
Provide patient-focused care and guidance on the phone or online.
Monitor your own performance with dashboard metrics and look for ways to improve.
Carenet Healthcare Services provides telehealth and virtual care clinical triage assessments, health education and other services to diverse populations of patients and health plan members. They are known to connect nurses and clinical staff with consumers as a trusted, behind-the-scenes partner for health plans and health systems.
Conduct virtual clinical education-only calls with members on health topics within your areas of familiarity.
Lead group webinars and workshops, in your area(s) of deep expertise with the support of Vira’s staff.
Respond to general health questions via asynchronous messaging on a non-urgent basis
Vira Health is a women's healthcare technology company providing virtual clinical care, educational resources, and support across various stages of women's health. They partner with employers and health plans to improve health outcomes and make evidence-based women's healthcare accessible worldwide.
Play an active role in patient registration and enrollment, including organizing community engagement and outbound calls to patients.
Engage with a panel of assigned patients to provide care navigation, appointment logistics, prescription drug support, lab support, referral coordination, care plan adherence, and resource sharing.
Participate in community events to support patient activation and trust-building, including relationship-building with key contacts, facilitating group education sessions, and liaising with community organizations.
Zócalo Health is a tech-driven healthcare provider built specifically for Latinos, by Latinos, developing a new approach to care designed around shared experiences. Founded in 2021, they are backed by leading healthcare and social impact investors, aiming to improve the lives of communities with culturally competent primary care, behavioral health, and social services.
Provide expert clinical leadership, ensuring care is delivered in line with organisational, professional, and national standards.
Undertake holistic assessments, develop and review personalised care plans, and lead on risk management to support the safety and wellbeing of clients, families, and healthcare professionals.
Build trusted relationships and support care delivery through coaching, clinical training, and hands-on guidance.
Ellea Nursing provides world-class care to private clients nationwide. They promise a world-class career, delivering world-class care.
Provides quality driven telephonic clinical assessments, health education, and utilization management services.
Provides assessments to individuals using telecommunications in accordance with computer-based algorithms, protocols, and guidelines.
Uses clinical knowledge to assess, disposition, make recommendations for care, provide education and health information.
Carenet Health values the expertise and dedication of their team members. They are committed to offering an appealing compensation package and creating an inclusive environment for all employees.
Deliver patient centric health coaching that integrates medical needs with patient preferences.
Triage patient reported symptoms and side effects according to internal protocols, escalating to Providers when appropriate.
Provide comprehensive diabetes, hypertension, hyperlipidemia, and weight management care and education via chat, phone, and video.
9amHealth is a specialized cardiometabolic care provider, offering custom care plans, prescription medications, and expert guidance to help members live healthier. They are a San Diego, California-based company with a small, flexible team and are backed by 7Wire Ventures, Human Capital, Founders Fund, and Define Ventures.
Foster strong, supportive relationships with students.
Provide evidence-based individual teletherapy to students ages 11–24.
Provide psychoeducation to parents/caregivers.
Daybreak Health's mission is to make quality mental healthcare accessible to every student. They partner with over 60 school districts, including Kaiser Permanente, reaching more than one million students nationwide and offer clinicians consistent referrals and a meaningful caseload.
Conduct patient onboarding via phone, explaining program goals.
Receive follow-up calls and document information in charting systems.
Communicate concerns and changes in condition to the Provider Team.
CopilotIQ + Biofourmis is transforming in-home care with the industry's first AI-driven platform for pre-surgical optimization to chronic care. With commitment to enhancing the lives of seniors with chronic conditions and advanced data-driven insights, they're setting a new standard in accessible healthcare.
Provide warm, empathetic responses to incoming calls from students needing support or who may be in crisis.
Complete risk assessments and de-escalate crisis intensity to prevent self-harm or harm to others.
Collaborate with students to develop a plan for safety and recommend next steps.
Mantra Health is dedicated to revolutionizing student mental health care by partnering with universities and colleges to provide access to high-quality mental health services for students. Since its founding in 2018, it has raised over $34 million to work with students at universities and colleges nationwide.
Serve as the first line of support for residents and facility staff after-hours, providing direction and medical care over the phone.
Use Curana’s telephonic platform to take and place calls, coordinating care between facilities, hospitals, and clinics.
Deliver high-quality, cost-effective care to patients—addressing acute, chronic, and behavioral health needs in collaboration with physicians and specialty providers.
Curana Health is dedicated to radically improving the health, happiness, and dignity of older adults. They are a national leader in value-based care, serving 200,000+ seniors in 1,500+ communities across 32 states with a team of more than 1,000 clinicians.
Play an active role in member registration and enrollment, including organizing community engagement and outbound outreach calls/texts.
Engage with a panel of assigned members to provide care navigation, appointment logistics, prescription drug support, lab support, referral coordination, care plan adherence support, and resource sharing.
Serve as the primary relationship holder for members with behavioral health needs; provide consistent outreach, follow-up, and re-engagement support, including after ED/inpatient discharge when applicable.
Zócalo Health is a tech-enabled, community-oriented primary care organization serving people who have historically been underserved by the one-size-fits-all healthcare system. They combine local, community-based teams with virtual care and modern technology to deliver coordinated, whole-person care where members live and receive support.
Developmentally appropriate telephonic and telehealth screening, brief intervention, and referral of members to a trauma specialty treatment provider.
Apply active listening, psychoeducation, and motivational interviewing skills to understand each member’s or family’s needs and provide support as they set goals.
Identify an appropriate level of care, facilitate referral, and coordinate care with Spring Health providers and, when needed, community resources and schools.
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. They partner with over 450 companies, from startups to multinational Fortune 500 corporations, providing care for 10 million people.
Communicate and provide education to members and providers on insurance plan benefits and digital health solutions.
Employ active listening & motivational interviewing skills, and can handle difficult calls tactfully, professionally and document accordingly that can build patient trust and engagement.
Accurately track and document work on a variety of internal software tools and platforms.
Evry Health is on a mission to bring humanity to health insurance. They provide high-technology health plans that expand benefits, increase access and transparency, and feature a personalized, human approach. Evry Health is the major medical division of Globe Life (NYSE:GL), which has 16.8 million policies in force, and more than 3,000 corporate employees and 15,000 agents.
Conduct telehealth assessments that set the foundation for months of coordinated geriatric care.
Confirm Medicare eligibility, synthesizing complex medical and social history, identifying the barriers to treatment.
Establish the trust that families need to engage fully, informing the entire care strategy.
Hera is dedicated to care management in the community for older adults, covered by Medicare. They match every family with a dedicated Hero, who has the tools, time, and autonomy to help, providing real, ongoing support.
Psychiatric Diagnostic Evaluations for General Mental Health and Substance Use Disorder across all age spectrums.
Psychopharmacological management of all psychiatric diagnosed treatment conditions
Supportive psychotherapy, motivational interviewing and proficiency in trauma-informed approach, harm reduction modeling and patient-centered treatments.
Ascend Healthcare delivers integrated psychiatric and behavioral health solutions with a commitment to equity, compassion, and operational excellence. They partner directly with health centers to build fully integrated, sustainable behavioral health programs—bringing deep clinical expertise, operational support, and long-term stability.