Own a named portfolio of Premier and Strategic accounts globally, co-owning renewals and expansion with the AE.
Build and maintain executive-level relationships, ensuring no renewal or escalation comes as a surprise.
Drive retention, growth, and cross-functional coordination, including QBRs and commercial conversations.
Sedna is an AI-powered platform revolutionizing global trade, making it more efficient, transparent, and sustainable. They are a growing, innovative company with a culture emphasizing agility, execution, and collaboration.
Lead a team of Customer Success Managers responsible for best-in-class customer experience and growth.
Partner cross-functionally with Sales, Operations, Product, and Leadership to drive renewals and expansion.
Serve as an escalation point for strategic accounts and mitigate risk to ensure customer success.
FourKites is a leader in AI-driven supply chain transformation, turning data into automated action. It serves 1,600+ global brands and values curiosity, empathy, and inclusivity.
Lead, manage, and develop Account Leaders and Product Operations teams to ensure client success and operational excellence.
Serve as the primary steward of client relationships, driving strategic business reviews and proactive risk management.
Oversee forecasting, partner management, and continuous improvement initiatives to scale organizational capabilities.
Kobie is a loyalty solutions provider that helps brands build lasting emotional connections with consumers. It has been named a Top Workplace in the USA and embraces a flexible, remote-first culture with a focus on collaboration and growth.
Work with internal stakeholders and team leads to continuously improve the merchant experience.
Analyze merchant supply chain performance and advise proactive countermeasures.
Conduct business reviews and build strategic executive-level relationships to drive growth and retention.
ShipBob is a global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants. Backed by leading investors, it is one of the fastest-growing tech companies headquartered in Chicago with a high-performance culture.
Own end-to-end relationships for 8-10 strategic enterprise merchants, driving retention, expansion, and profitability.
Develop and execute account plans, build multi-threaded executive relationships, and lead complex renewals and upsells.
Partner with cross-functional teams to translate performance data into business cases and deliver measurable customer value.
Signifyd provides AI-powered fraud protection for online retailers, helping them approve more orders and reduce risk. Trusted by thousands of merchants globally, it processes billions of transactions yearly with a values-driven culture.
Partner with Enterprise employer partners to achieve hiring goals and drive product adoption across recruiting teams.
Build strategic relationships with senior stakeholders, aligning on business objectives and tailoring workflows.
Leverage data and cross-functional collaboration to refine early talent recruiting ROI strategies.
Handshake powers 25 million job seekers, 1 million+ employers, and 1,600 educational institutions to create equitable career paths. The company has grown to a ~$1B run rate, pays ~$60M monthly to over 30K individuals, and partners with frontier AI labs to push data boundaries.
Own strategic customer relationships after the sale, build onboarding playbooks and account health scoring, and lead a small customer success team.
Identify renewal risks at least 120 days in advance, partner with Sales on renewals and expansions, and run quarterly business reviews.
Manage escalations, coordinate cross-functional resolutions, and bring customer and vendor insights to Product and Engineering.
Our client is a SaaS company that powers branded vendor marketplaces for banks, venture capital firms, private equity firms, and business communities. They are a high-growth vendor management startup with a small, collaborative team offering direct leadership access and room to grow.
Serves as strategic advisor for complex accounts, owning customer outcomes, retention, and growth.
Drives adoption and value through product expertise, data, and change management.
Leads strategic communication, renewals, and cross-functional execution.
Unite Us provides a national network and software that connects community-based organizations, government agencies, and healthcare organizations to improve whole-person health. The company fosters an inclusive, remote-friendly culture with employee resource groups and a mission-driven environment.
Own post-sale experience for strategic enterprise customers and scale Customer Success.
Build and lead a high-performing CSM team with clear playbooks and career paths.
Serve as executive sponsor, driving adoption, retention, and expansion revenue.
HappyRobot builds AI-powered workers that automate enterprise operations, from voice and email to decision-making across entire systems. Backed by a16z and Y Combinator with over $200M raised, it's a fast-growing startup with a culture of ownership and urgency.
Manage a portfolio of enterprise accounts to drive adoption, value realization, and long-term retention throughout the customer lifecycle.
Build strategic success plans, conduct Executive Business Reviews, and monitor KPIs to ensure customers achieve measurable value from Quest solutions.
Collaborate with sales, support, product, and renewals teams while surfacing qualified leads and acting as an escalation point for high-impact issues.
Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies, including 90% of the Fortune 500, trust Quest to solve their most critical IT challenges, and the company fosters an employee-first, inclusive culture.
Develop trusted advisor relationships with executive sponsors and align activities with customer business goals.
Drive adoption, training, and best practices to maximize customer value and ROI.
Identify growth opportunities and collaborate with sales to ensure retention and renewals.
Specright provides a purpose-built platform for Specification Management, helping companies digitize and act on supply chain data. It is an energetic, 100% remote company with an entrepreneurial, informal, and fast-paced culture.
Own a portfolio of high-value enterprise accounts as their primary point of contact and advocate.
Drive revenue retention and expansion through long-term success strategies and executive business reviews.
Manage escalations end-to-end, spot at-risk accounts early, and turn successful clients into references.
Traild is a high-growth SaaS company combining AI, automation, and payments infrastructure to power B2B finance. They have a world-class culture (eNPS 68) and are building the infrastructure behind modern finance.
Maintain and develop long-term relationships with strategic customers across the USA region.
Act as a trusted advisor to C-level executives, control delivery processes, and identify red flags early.
Grow customer portfolio through zero churn and active cross/up-sales, achieving high NPS scores.
Creatio is an AI CRM and workflow platform enabling people and AI agents to collaborate without limits. With a global team and ecosystem, Creatio serves thousands of customers in over 100 countries, recognized as a Leader by analysts and named to Inc.'s Best Workplaces list, emphasizing employee wellbeing and strong culture.
Lead new program launch strategy and growth optimization for a portfolio of Corporate Enterprise merchants.
Develop and manage growth and relationship strategies for each strategic account, driving measurable ROI.
Conduct quarterly business reviews and build multi-threaded relationships with C-suite executives.
Extend is revolutionizing the post-purchase experience for retailers with AI-driven solutions that enhance customer satisfaction and drive revenue. With over 1,000 merchant partners, it is a collaborative startup backed by top investors.
Own the commercial cycle for renewals and expansion within existing enterprise accounts.
Navigate large, siloed organizations and align stakeholders for renewal and expansion sales.
Serve as the executive-facing commercial leader translating AI capabilities into business value.
We are the leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines and MetLife. Backed by WndrCo, Y Combinator, and Index Ventures, we are a growing company helping enterprises drive efficiency and lower costs through AI automation.