Respond to customer inquiries in a timely and accurate manner.
Troubleshoot login issues, account access problems, and subscription questions.
Clearly explain app functionality in a way that is easy for non-technical users to understand.
Huckleberry builds life-changing products and experiences that help all families unlock everyday magic. More than 5 million families trust Huckleberry and their app to be their partner through parenthood; they are growing quickly and expanding their product offerings to help every family thrive.
Serve as the point of contact for a portfolio of customers.
Build and maintain multi-threaded relationships with key language access stakeholders.
Proactively monitor customer health and utilization data.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Provide empathetic, patient-centric support through phone, email, and in-app messaging.
Act as a liaison between patients and providers, relaying critical information.
Guide patients through scheduling, telehealth services, and general inquiries.
Allara Health is a women’s health provider specializing in longitudinal care. Trusted by over 60,000 women nationwide, they connect patients with multidisciplinary care teams focusing on hormonal, metabolic, and reproductive care.
Develop relationships with partner practices, driving mutual success.
Optimize engagement of partner practices using data and insights.
Enable partner practices using payment plan technology.
Cherry is a fast-growing FinTech company established in 2019 that offers a user-friendly Buy Now, Pay Later solution for medical practices. Led by Stanford entrepreneurs and backed by investors like Kleiner Perkins and DCM, they enable medical practices to serve more patients by enhancing financial accessibility.
Maintain high customer satisfaction while managing operational expectations
Become a product expert and maintain a deep understanding of product functionality
Teramind is a company that provides an Insider Risk Management and User Behavior Analytics platform. They are a hybrid, global workforce that helps organizations mitigate insider threats and protect sensitive company data with enterprise-grade software, with a flexible and inclusive culture.
Ensure the success of Front customers by delivering timely, effective assistance during EMEA hours
Work the day‑to‑day support queues across email and live chat with a focus on resolution quality and speed
Become an expert on Front’s product, features, and common workflows
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms.
Take ownership of a book of business, ensuring that all your clients receive the value they expect from Promenade.
Maintain high retention and build trust and rapport with your book of business.
Work with our customers to identify their needs, then work with our offshore reps to make sure those needs are met
Promenade, formerly BloomNation, empowers local businesses with products and services that allow them to thrive online and offline. Promenade builds vertically-focused software catered to each industry they serve, leveling the playing field between small businesses and large aggregators.
Drive Sales Growth: Identify and close deals with enterprise clients, tech firms, and data-heavy industries.
Build Relationships: Develop and maintain strong partnerships with customers, understanding their needs and pain points.
Pitch Like a Pro: Communicate the value of Pied Piper’s compression technology in a way that makes non-tech execs say, “Wow, we need this!”, refining our messaging.
We’re revolutionizing the way data is compressed, stored, and shared with our groundbreaking middle-out algorithm. Our team is made up of brilliant problem-solvers, innovators, and dreamers who aren’t afraid to challenge the status quo, offering a fun, supportive team that believes in work-life balance.
Run discovery, solution design and configuration to lead technical onboarding and accelerate time-to-value.
Triage and resolve customer issues to minimize downtime and meet SLAs, providing in-timezone coverage to support the global support team.
Act as a technical escalation partner and subject-matter advisor, collaborating with Product and Engineering on fixes and improvements.
Ketch is redefining responsible data use for the AI era. Their Data Permissioning Platform helps companies manage data privacy, consent, and compliance—while enabling privacy-safe data activation across devices, systems, and third-party applications.
Serve as the primary point of contact for customers following initial onboarding and deployment
Proactively monitor account health and platform usage to drive adoption and value realization
Translate customer goals into platform configurations, success plans, and measurable outcomes
Axion Ray is transforming product quality and customer satisfaction in manufacturing with their AI-powered platform. They are backed by leading investors and committed to reshaping the future of manufacturing.
Provide initial partner support and convey resolutions to customers
Walk customers through problem-solving processes and provide assistance
Assess customer issues and properly escalate incidents as needed
Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application.
Respond to live chat and email inquiries, delivering clear, accurate, and timely support to patients and providers.
Troubleshoot common platform issues by following established workflows and guiding users through step-by-step solutions.
Identify when issues require escalation and route them efficiently to the appropriate internal teams.
Maple, founded in 2015, is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers. They have an entrepreneurial culture and a growing network of 2,000+ healthcare providers.
Onboard new customers across EU markets, guiding them through setup and training
Support customers via email, chat, video and in person—especially where language or local context matters
Build long-term relationships by proactively engaging with your assigned accounts
Stora is a self storage software platform that helps self storage operators manage their businesses, automate processes, and drive revenue growth. They have helped hundreds of operators around the world process tens of millions in automated payments and are known as innovators in their space.
Debug, report, and sometimes fix bugs and regressions
Advocate for customer needs to the greater Resend team
Resend is building the modern email sending platform for developers. Their fully remote team of 40 spans 11 countries and counting and they are backed by a16z, Y Combinator, and others.
As the Manager of Customer Success, your mission is to build a high-performing engine of Customer Success Managers.
Coach your team to move beyond reactive support and into proactive, consultative partnerships.
Bridge the gap between high-volume efficiency (SMB) and strategic relationship management (Mid-Market).
Tekmetric is an all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution.
Serve as a trusted advisor to strategic clients, understand objectives, challenges, and goals.
Drive adoption, growth, and retention by proactively managing client engagement.
Translate strategic client needs into actionable plans and build strong relationships.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and objectively. They identify top-fitting candidates and share the shortlist with the hiring company, which manages the final decisions, with AI tools assisting the recruitment team but not replacing human judgment.
Support onboarding and day-to-day success of a portfolio of customers by coordinating check-ins, answering platform questions, and assisting with campaign setup or troubleshooting.
Act as a liaison between customers and internal teams to ensure smooth execution of customer programs.
Manage a diverse book of business across industries, driving customer engagement and health.
Custom Ink is a team of creative individuals who empower their customers to create custom apparel through their website and stores. They are committed to community, empathy, diversity, and equity with 500+ team members across the world and offices in Fairfax, Virginia; Dallas, Texas; and Prague, Czech Republic.
Own Hirevue's customer enablement function, shaping how customers experience the platform.
Deliver training sessions and educational programs directly to customers.
Track adoption and engagement signals to proactively reach customers who need support.
Hirevue transforms hiring by connecting companies and candidates through video interviewing, assessments, and AI. As an industry leader, they've hosted over 70 million video interviews for 1200 customers globally, focusing on science-backed, ethical AI solutions.
Ensure smooth customer account transition and deliver on commitments.
Build strong relationships with customers, driving renewals.
Encourage product usage and revenue growth from each account.
VERSANT is a leading force in news, sports and entertainment. They bring together powerhouse cable networks with dynamic digital and direct-to-consumer brands, delivering exceptional experiences across every screen and service.
Own and nurture relationships with assigned customers to ensure seamless onboarding, implementation, and ongoing support.
Act as the primary point of contact and advocate for customers, proactively addressing their needs and concerns.
Establish a trusted advisor relationship with customers to drive the adoption of Humata Health’s solutions.
Humata Health Inc. is dedicated to providing innovative solutions that improve healthcare efficiency and patient outcomes. They foster a diverse and inclusive workplace where employee ideas are valued and offer opportunities for professional growth in a fast-paced environment.