Develops trusted advisor relationships with key accounts and customer stakeholders.
Resolves, escalates, and manages the resolution of challenging client requests and/or complex account demands.
Assesses customer needs, identifies customer requirements, and develops cohesive plans that improve the customer’s adoption of the Fleetworthy program.
Fleetworthy offers a technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. They are trusted by 75% of the top fleets in North America and are recognized across the industry for innovation and leadership.
Manage day-to-day client success KPIs within assigned client base.
Participate in client onboarding and ensure smooth adoption.
Monitor performance metrics and provide actionable insights to leadership.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Serve as the primary point of contact, building strong, trusted relationships.
Lead onboarding efforts to ensure smooth implementation and early customer success.
Drive product adoption through proactive engagement tailored to customer goals.
Kodiak Solutions transforms the healthcare industry through technology-driven solutions, specializing in healthcare finance, unclaimed property, risk management, and revenue cycle management. They aim to simplify and optimize processes for healthcare providers to focus on patient care.
As the Manager of Customer Success, your mission is to build a high-performing engine of Customer Success Managers.
Coach your team to move beyond reactive support and into proactive, consultative partnerships.
Bridge the gap between high-volume efficiency (SMB) and strategic relationship management (Mid-Market).
Tekmetric is an all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution.
Support onboarding and day-to-day success of a portfolio of customers by coordinating check-ins, answering platform questions, and assisting with campaign setup or troubleshooting.
Act as a liaison between customers and internal teams to ensure smooth execution of customer programs.
Manage a diverse book of business across industries, driving customer engagement and health.
Custom Ink is a team of creative individuals who empower their customers to create custom apparel through their website and stores. They are committed to community, empathy, diversity, and equity with 500+ team members across the world and offices in Fairfax, Virginia; Dallas, Texas; and Prague, Czech Republic.
Develop the agenda and consultative strategy for high-impact client Strategy Consult (QBR) meetings.
Build strong rapport and confidence with clients, becoming their trusted advisor on use of our products.
Analyze and present results and data to clients during Strategy Consult meetings.
Rater8 is the healthcare industry’s leader in reputation management, helping medical practices establish pervasive online visibility. They are a rapidly growing healthtech innovator, serving over 25,000 providers at practices and hospitals of all sizes and specialties.
Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization
Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes
Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows
Moveworks, now part of ServiceNow, is redefining how work gets done. Together, they combine Moveworks’ industry-leading AI Assistant with ServiceNow’s world-class workflow platform to deliver instant, intelligent support across IT, HR, Finance, and beyond.
Redefine the first 90 days of the customer journey.
Slash Time-to-Value and boost team morale.
Build a department that serves as the bedrock for long-term customer retention.
Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a highly profitable shop into one platform. They have launched a complete Customer Relationship Management (CRM) marketing suite and acquired AutoOps in August 2024.
Be the face of Insider One to our clients and the bridge between their needs and our technology.
Help clients understand their needs and ensure they utilize our technology to its fullest.
Develop and maintain key account plans to boost the value we provide to our client's organization.
Insider One is a platform that delivers marketing and customer engagement solutions. They have 1,500+ team members across 30+ offices and are backed by investors like Sequoia Capital and trusted by 2000+ customers including Samsung and Nike.
Lead a high-performing sales team to surpass revenue targets and maximize market share.
Coach AEs to lead with 'Business Outcomes' to maintain high-velocity deal momentum.
Build and maintain a 'Hunter' culture by recruiting and onboarding AEs who demonstrate high grit.
Bloomerang provides a giving platform and support to nonprofits helping them to raise more, recruit more, and retain more. They foster a mission-driven culture built on core values and are home to some of the most innovative and skilled individuals in the workforce today.
Lead the daily work of a 10+ member Support Technician team to deliver strong productivity, quality, and customer experience results.
Improve customer outcomes and team effectiveness by setting clear technician‑level goals and communicating insights.
Build a resilient, high‑performing support organization by recruiting, developing, and retaining talent while growing future support leaders.
Applied Systems is transforming the insurance industry with innovative software and services. They have 40+ years of experience and a culture built on values that make them indispensable to each other.
Serve as the primary point of contact for CPQ support on the CS side.
Own and execute a comprehensive Gainsight overhaul.
Build and maintain lifecycle processes, playbooks, and automation rules in Gainsight.
Affinity empowers dealmakers to find, manage, and close more deals with its Relationship Intelligence platform. They have over 3,000 customers worldwide and have raised $120M, with Inc. and Fortune Best Workplaces awards.
Proactively manage customer relationships from implementation hand-off through renewal and beyond.
Drive world-class customer retention by establishing a trusted advisor relationship that drives strong product adoption and value delivery and creates customer advocates.
Develop an in-depth understanding of each customer’s business goals, initiatives, and use cases to support their business objectives based on their unique use cases.
Verifiable is a provider credentialing and network monitoring platform, delivering industry-leading AI, API and Software solutions to help healthcare organizations optimize operations at enterprise scale. It is a fast-moving, early-stage team of almost 150 employees that values impact, ownership, and follow-through, operating fully distributed across the US and internationally.
Drive adoption, retention, expansion, and satisfaction for our scaled customer base.
Identify gaps, design scalable solutions, and execute programs that drive customer success at scale.
Ensure on-time renewals and accurate renewal forecasting across assigned accounts.
Nearmap is an Australian-founded, global tech pioneer innovating in location intelligence. They provide high-resolution imagery and insights, helping customers create meaningful change and propel industries forward.
Own and nurture relationships with assigned customers to ensure seamless onboarding, implementation, and ongoing support.
Act as the primary point of contact and advocate for customers, proactively addressing their needs and concerns.
Establish a trusted advisor relationship with customers to drive the adoption of Humata Health’s solutions.
Humata Health Inc. is dedicated to providing innovative solutions that improve healthcare efficiency and patient outcomes. They foster a diverse and inclusive workplace where employee ideas are valued and offer opportunities for professional growth in a fast-paced environment.
Conduct daily outbound outreach to assigned accounts.
Identify root causes behind customer concerns through active listening.
Deliver personalized, positive support aligned with the company brand.
HighLevel is an AI-powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. They are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries.
Build and nurture deep strategic relationships with VIP and enterprise-tier clients.
Understand each partner's business goals to ensure solutions align with their success.
Maintain a forward-looking view of each partner's health, identifying risks early.
Xsolla provides tools and services for video game developers to help them fund, distribute, market, and monetize their games. They have helped over 1,500 game developers grow their businesses around the world and are headquartered in Los Angeles, California.
Be the voice of the customer and navigate internal processes.
Act as a liaison between clients and internal teams.
Assist with challenging customer requests or issue escalations as needed.
Enumerate provides services to associations, helping them manage their finances and operations. They are focused on customer service and creating solutions for associations.
Serve as the primary point of contact for customers following initial onboarding and deployment
Proactively monitor account health and platform usage to drive adoption and value realization
Translate customer goals into platform configurations, success plans, and measurable outcomes
Axion Ray is transforming product quality and customer satisfaction in manufacturing with their AI-powered platform. They are backed by leading investors and committed to reshaping the future of manufacturing.
Build and maintain strong relationships with clients.
Coordinate with internal resources to ensure engagement objectives are achieved.
Provide regular updates to all relevant stakeholders on open leads and deals.
Inflect's marketplace and advisory are removing friction so any company can get what they need, when they need it, with the right deal terms for digital infrastructure (Datacenter, cloud, and network services). They are a startup where full time employees receive option grants.