Lead and grow day-to-day client relationships or support senior account leaders
Develop and execute integrated digital strategies across channels
Translate client objectives into actionable plans with internal specialists
Media Cause is a mission-driven marketing and fundraising agency that helps nonprofits grow and accelerate their impact. They have 50+ full-time employees, offices in Washington DC, Atlanta, and San Francisco, with many team members working remotely, and strive to build a diverse, equitable, and inclusive agency.
Support onboarding and day-to-day success of a portfolio of customers by coordinating check-ins, answering platform questions, and assisting with campaign setup or troubleshooting.
Act as a liaison between customers and internal teams to ensure smooth execution of customer programs.
Manage a diverse book of business across industries, driving customer engagement and health.
Custom Ink is a team of creative individuals who empower their customers to create custom apparel through their website and stores. They are committed to community, empathy, diversity, and equity with 500+ team members across the world and offices in Fairfax, Virginia; Dallas, Texas; and Prague, Czech Republic.
Serve as part of a shared team, supporting a portfolio of low-touch/tech-touch clients.
Own the resolution of client-reported satisfaction issues from identification to closure.
Tracking client usage metrics, health scores, and feature adoption with dashboards.
TTEC Digital coaches clients to ensure their employees feel valued and fully supported, because they believe an amazing customer experience is an employee first process. Their vision is to create a place where employees know they can thrive.
Serve as the main point of contact for clients, owning the relationship from start to finish with the goal of client growth and retention.
Educate clients on how native advertising and the Nativo platform can contribute to campaign success and overall digital strategy.
Manage the campaign-launch process, work cross-functionally to deliver custom solutions, and present post-campaign reports with actionable insights.
Life360's mission is to keep people close to the ones they love through their mobile app and Tile tracking devices, empowering members to protect people, pets and things. They serve approximately 96 million monthly active users across more than 180 countries with over 500 remote-first employees and have recently announced the acquisition of Nativo.
Develop a digital-first success program delivering proactive engagement.
Build executive relationships, serving as a strategic advisor.
Monitor customer health and develop data-driven playbooks.
Amwell transforms healthcare through technology and people's ideas. They provide solutions to the healthcare industry's challenges. They have almost two decades of experience with some of the largest healthcare organizations, focused on equitable and accessible care.
Develop and execute strategies to grow revenue within individual accounts.
Build, maintain and grow strong relationships with B2B clients, acting as a trusted advisor.
Guide new clients through onboarding, ensuring smooth implementation and understanding of our services.
e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. As part of the LSL Property Services Group PLC, they work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.
Manage day-to-day client success KPIs within assigned client base.
Participate in client onboarding and ensure smooth adoption.
Monitor performance metrics and provide actionable insights to leadership.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Build strong, multi threaded relationships with customer stakeholders
Lead executive business reviews and create tailored success plans
Drive platform adoption and customer engagement through consultative guidance
HR Acuity offers state-of-the-art case management software that helps companies deal with issues consistently, equitably, and transparently. They are a fast-paced, high-growth, and innovative company dedicated to continually raising the bar for employee relations.
Support the success and satisfaction of your portfolio of employer clients, helping ensure strong client retention and engagement
Monitor client health and engagement on an ongoing basis, flagging potential risks early and collaborating with your manager and team to develop mitigation plans.
Maintain strong client relationships, fostering satisfaction, loyalty, and advocacy, and supporting case studies or success stories where appropriate.
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs.
Own the Client Relationship: Manage accounts and build strong relationships with stakeholders.
Ensure Successful Implementation & Adoption: Partner with Implementation to drive smooth onboarding.
Drive Performance & Outcomes: Monitor usage and performance metrics and improve client results.
Ascertain is building AI agents to automate the administrative work that burdens care teams and is saving hundreds of staff hours every week. They are backed by Northwell Health and Deerfield Management and are on a mission to restore time, trust, and focus to the people who keep healthcare running.
Build and nurture deep strategic relationships with VIP and enterprise-tier clients.
Understand each partner's business goals to ensure solutions align with their success.
Maintain a forward-looking view of each partner's health, identifying risks early.
Xsolla provides tools and services for video game developers to help them fund, distribute, market, and monetize their games. They have helped over 1,500 game developers grow their businesses around the world and are headquartered in Los Angeles, California.
Own a portfolio of 25–40 accounts across our digital health and mid-market segment
Run onboarding for new customers and get them to their first meaningful milestone as quickly as possible
Conduct quarterly business reviews that are actually useful – not just status updates, but conversations that move things forward
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Backed by Creandum, Point Nine, 20VC, YC, and leading angels, they are working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable.
Manages a portfolio of accounts, ensuring client success and satisfaction.
Partners closely with customers to understand their pain points and sell the value of the products.
Provides expert support and advice about products, features, and opportunities, enabling client accounts to grow.
Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. The company has a diverse community of colleagues unified by a shared desire to make a difference in education and is a global organization with team members in over 35 countries.
Build relationships with clients and serve as their advocate by becoming a trusted adviser.
Understand the client's strategic goals and business challenges, and map RainFocus features and associated business benefits to address needs and demonstrate value.
Monitor and facilitate the client’s adoption of RainFocus product features and functions in relation to the client's overall business needs.
RainFocus is a software company that provides a platform for managing in-person, virtual, and hybrid events for Fortune 500 companies. They are well-funded, growing fast, and building a company that is changing the market.
Collaborate with Customer Success Managers, Sales, and Renewals to increase market share within our existing account base.
Assist CSMs in preparing for strategic customer meetings through the creation of detailed reports and impactful presentations.
Coordinate internally to resolve complex customer questions, requests, and escalations across the APAC customer portfolio, reporting resolutions back to relevant CSMs.
Instructure creates intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. They give smart, creative, passionate people opportunities to create awesome, believing in the power of people to grow and succeed throughout their lives.
Connect with existing customers and introduce them to the amazing products and services they offer.
Develop strong, ongoing connections with existing customers, uncovering exciting upsell opportunities and addressing their ever-evolving needs.
Deliver personalized solutions that perfectly match each customer’s unique challenges and aspirations.
Network Solutions helps people get online and stay ahead. They have been here since the beginning of the internet, and they’re still building for what comes next. They are part of Newfold Digital which is a leading web technology company serving nearly seven million customers globally.
Focus on maximizing client satisfaction and value by analyzing client data.
Develop and execute comprehensive strategies to improve client retention, engagement, and expansion.
Build relationships with client stakeholders, addressing concerns, and identifying potential upselling opportunities.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. They have a team of 23,300 people across 32 countries, and their corporate headquarters are in Dublin, Ireland.
Serve as the point of contact for a portfolio of customers.
Build and maintain multi-threaded relationships with key language access stakeholders.
Proactively monitor customer health and utilization data.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead client meetings and build strong relationships.
Coordinate digital campaigns across various channels.
Monitor campaign performance and provide actionable insights.
20four7VA connects offshore independent contractors with clients worldwide, focusing on developed markets like the US, UK, Canada, and Australia. They aim to improve business efficiency and service delivery through high-quality, task-specific services provided by qualified contractors.