Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
Manage a caseload of ECM members with complex behavioral health needs.
Conduct in-person home visits and community-based meetings.
Utilize brief behavioral health therapeutic interventions as necessary.
Zócalo Health is a tech-enabled, community-oriented primary care organization serving people who have historically been underserved by the one-size-fits-all healthcare system. Founded in 2021, Zócalo Health is backed by leading healthcare and mission-aligned investors and is scaling rapidly across states and populations.
Serve as the point of contact for new client referrals and guide families through the intake process.
Obtain insurance benefit information and assist families with understanding their plan details.
Collaborate with cross-functional team members to ensure optimal service delivery.
LEARN Behavioral is dedicated to nurturing children with autism and special needs to lead resilient and fulfilling lives. They specialize in evidence-based applied behavior analysis, delivering personalized treatment plans, and have 20 years of clinical insights.
Responsible for professional nursing skills to provide personalized high-touch telephonic support to patients.
Provide clinically relevant individualized education in conjunction with product support.
Partner closely with cross-functional stakeholders to ensure continuity of care and escalation as appropriate across teams.
Momentum Life Sciences helps the healthcare industry connect, motivate, and empower people to engage in their health. We are a leading provider of patient and healthcare professional engagement solutions with more than 30 years of experience in the healthcare industry.
Conduct IOP orientations for new patients, introducing program structure, expectations, and resources.
Lead discharge planning beginning at admission, ensuring linkage to outpatient providers, community resources, and payor-approved step-down services.
Track engagement, discharge, and readmission metrics; report trends to the Clinic IOP Director for quality-improvement initiatives.
Salma Health is reimagining brain healthcare by bringing together advanced diagnostics, evidence-based treatments, and continuous support under one connected system. Their multidisciplinary team delivers personalized care for people living with brain and mental health conditions.
Monitor and interpret patient vitals, assessments, and alerts within Welby Health’s platform.
Develop, implement, and adjust individualized care plans that address both clinical and social needs.
Deliver patient education and coaching via telephone and secure messaging.
Welby Health is committed to transforming the way complex conditions are managed. They aim to advance patient outcomes by integrating efficient care coordination, data-driven insights, and enhanced communication across the care continuum. Welby Health is headquartered in San Diego.
Communicate with patients via phone, email and text messaging.
Verify insurance and confirm appointment details.
Collaborate with internal teams to support a seamless patient experience.
Metro Vein Centers specializes in state-of-the-art vein treatments, with a mission to improve people’s quality of life. With over 60 clinics across 7 states and a Net Promoter Score (NPS) of 93, they deliver compassionate, results-driven care.
Make outbound calls to schedule new patient consultations from warm leads within 24 hours of receipt.
Answer patient questions and communicate the benefits of treatment in easy-to-understand ways to overcome objections.
Coordinate with territory sales representatives on leads that are unresponsive or have declined treatment.
Cranial Technologies is the world's only company completely dedicated to researching and treating plagiocephaly (flat head syndrome) and correcting infant ear shapes with non-invasive orthoses. It has successfully treated hundreds of thousands of babies and is a growing leader in pediatric cranial shaping.
Initiate courtesy calls to clients upon case assignment, providing detailed explanations of the reduction process.
Meticulously log phone calls, case statuses, and documents into the online document management software.
Ensure the efficient linkage of releases onto Litify, confirming PIP benefits, and validating damages with a complete provider list.
The Ward Law Group is recognized as one of the Best Places to Work. They serve their community with compassion and excellence, empowering employees to deliver real results for clients and values faith, accountability, leadership, loyalty, and service.
Provide exceptional care, disease management and health education to patients.
Support goal setting for individual patients asynchronously to help them better manage their chronic conditions.
Create personalized action plans with guidelines to reduce or eliminate unwanted behaviors.
Salvo Health is a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. They bring multidisciplinary virtual care to patients at community specialty care practices. Salvo offers a competitive salary and health benefits, a remote work environment, flexible time-off, a larger sense of mission, and professional development and entrepreneurial opportunities.
Conduct follow-up calls, emails, and text outreach with prospective clients.
Re-engage leads who have previously expressed interest in company services.
Maintain detailed records of interactions and next steps within the CRM.
Assist World is a company that provides virtual assistant services. The company offers a 100% remote work environment and values a positive work-life balance for its employees.
Answer calls and resolve questions, routing to appropriate departments.
Complete documentation in EMR and marketing systems, including initial prescreening.
Schedule new and returning patients and complete follow-up duties.
Pyramid Healthcare provides addiction treatment, mental health recovery, and eating disorder treatment. They focus on client-centered care and offer supportive environments that help patients overcome life’s challenges.
Implement, manage, and grow both new and existing SMB customer base, driving adoption, retention, and expansion.
Serve as a subject matter expert and point of escalation for all SMB customers.
Build and execute plans to accelerate revenue through Omada marketing best practices; ensure enrollment forecasts are met or exceeded.
Omada Health is on a mission to inspire and nurture lifelong health, one day at a time. Omada's virtual care teams help individuals living with chronic conditions achieve long-term health improvements by combining the latest and breakthrough behavioral science. Omada has served more than two million members since launch across 2,000+ employers, health plans, pharmacy benefit managers, and health systems.
Deliver an outstanding customer experience by supporting inquiries across phone, email, text, and chat.
Manage high-complexity insurance workflows and inbound support requests to collect documentation.
Partner with clinical, scheduling, and operations teams to ensure accurate treatment plan alignment and continuity of care.
Expressable is a virtual speech therapy practice that aims to transform care delivery and expand access to high-quality services. Since 2019, they serve thousands of clients with a focus on parent-focused intervention and an e-learning platform with home-based learning modules.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
Calmly attempt to resolve and de-escalate any issues.
Escalate interactions when necessary and appropriate.
TP is a global, digital business services company that delivers advanced, digitally powered business services. They have more than 500,000 employees and aim to support their communities, clients, and the environment.
Deliver customer‑centric service that drives satisfaction and strong NPS.
Collaborate with internal teams to resolve issues and escalate product feedback.
Develop and execute account plans to support retention and relationship growth.
Applied Systems is transforming the insurance industry. With over 40 years of experience in the Insurtech game, they deliver innovative software and services that make them indispensable to their customers. The company builds a team ready to learn and try new things within a culture built on values.
Localize and tailor the BetterHelp product and marketing to serve Spanish speakers in the US.
Manage and optimize the marketing budget and media mix across channels like Paid Search, Facebook, TikTok, TV, Podcast, and Radio.
Develop medium and long-term growth plans, and work cross-functionally with product, engineering, and clinical operations teams.
BetterHelp is an online therapy service on a mission to make mental health care more accessible, providing affordable therapy globally. The company is the world's largest in its space with a network of over 30,000 licensed therapists and is part of the Teladoc Health family, fostering a culture that deeply invests in employee well-being and professional growth.
Manage the Co-CEO's calendar, appointments, and scheduling across multiple priorities.
Build and maintain Excel trackers, reports, and operational spreadsheets while tracking action items and deadlines.
Prepare agendas, meeting notes, and recap summaries for internal meetings and handle day-to-day administrative tasks.
Adolescent Wellness Academy and Principles Recovery Center are behavioral health organizations committed to transforming the lives of adolescents and adults through compassionate, evidence-based care. The company values its people as much as the mission itself, fostering a team-first culture.
Be the frontline voice of the brand across social media, responding to public comments and direct messages with human, clear, and platform-native communication.
Use a CRM to manage customer cases, providing support for account access, subscriptions, billing, troubleshooting, and basic product guidance.
Follow escalation paths for high-risk issues, contribute to consistent quality across shifts, and utilize AI-assisted tools to ensure accurate and empathetic customer interactions.
BrickBrands provides 24/7 brand protection, positive brand sentiment, and increased customer engagement across multiple languages and cultures. It is a fast-growing, diverse global company that values learning and inclusivity, fostering a welcoming environment for talented individuals.
Works with field staff and Manager, Clinical Services (MCS) to appropriately schedule clinicians for cases in assigned areas of responsibility.
Communicates appropriately regarding changes in schedule or service delivery.
Demonstrates the ability to be efficient and productive by organizing job duties and responsibilities.
CommonSpirit Health at Home is a full-service health care organization that believes the best place for someone to get better is in their own home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and the health of the communities we serve.