Handle support tickets and resolve client inquiries across various channels.
Troubleshoot and offer solutions to ensure client satisfaction throughout the booking and travel experience.
Maintain professional communication and use customer support tools effectively.
Destination Careers is a travel-focused company dedicated to building dreams and memories through travel. They foster a passionate community and provide ongoing training and support for their team.
Respond to customer inquiries via email, phone, and chat in a timely, professional manner.
Provide accurate information about travel bookings, itineraries, and policies.
Troubleshoot client issues and escalate complex matters while maintaining detailed logs.
A fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences worldwide. The company fosters a supportive online community and provides mentorship and training for its team members.
Provide timely and professional client support via email, phone, and online platforms
Coordinate scheduling, reservations, and service requests while maintaining accurate records
Track open requests and collaborate with internal teams to ensure a smooth client experience
Aisles & Abroad is a travel and hospitality services company that provides booking coordination and customer support solutions. The company offers a flexible remote work environment and a supportive, collaborative team culture with opportunities for growth.
Support customers over the phone with product information and account corrections.
Ensure accuracy and completeness of customer paperwork and records.
Resolve product or service problems by clarifying complaints and providing solutions.
Five Star Solutions provides customer support services for the firearms industry. The company is an equal opportunity employer committed to cultivating a professional, diverse workforce.
Provide high-quality customer support to members, from initial inquiry to ongoing program questions.
Ensure member orders are fulfilled accurately and to the highest quality standard.
Contribute suggestions to optimize the member ordering and fulfillment process.
Foodsmart is the leading Foodcare platform in the U.S., built to deliver nutrition-driven healthcare at scale. It serves over 3 million members and is backed by a $200 million investment from TPG's Rise Fund.
Provide technical support to customers via phone, email, and chat.
Troubleshoot and resolve software issues related to the ICIMS platform.
Document and escalate complex problems to appropriate teams.
ICIMS is a talent acquisition technology company that provides cloud-based recruitment software solutions. They have a diverse workforce and are committed to creating an inclusive environment for all employees.
Assist customers with troubleshooting, warranty questions, and product concerns through inbound interactions.
Diagnose issues by gathering information, identifying root causes, and recommending effective solutions.
Navigate multiple systems simultaneously to research and resolve issues while maintaining accurate documentation.
Fortune Brands Innovations is an industry-leading home, security and digital products company with a portfolio of trusted brands including Moen, Therma-Tru, and Master Lock. It is a large publicly traded company that emphasizes strong brands, great people, and disciplined execution, putting customers first.
Serve as primary point of contact for customers with utility service inquiries, resolving issues and guiding solutions.
Complete virtual paid training program while passing weekly tests.
Document interactions accurately and collaborate with other departments to escalate complex problems.
InteLogix is a leading provider of human capital solutions, helping clients navigate health, wealth, and HR. With 19 global centers, they serve 23 million people and their families, fostering a culture of teamwork, integrity, and excellence.
Provide high-quality customer support to members, addressing inquiries and service needs.
Coordinate food delivery operations and ensure accurate, timely order fulfillment.
Investigate and resolve order fulfillment issues and identify process improvements.
The company provides meal-delivery and food support programs for members in need, ensuring accurate and timely food deliveries. It operates with a remote-first culture focused on compassionate service and continuous process improvement.
Provide timely, accurate support for 20-40 clients across US and Canada via phone, chat, and email.
Troubleshoot technical issues and collaborate with Developers and Business Analysts on complex problems.
Contribute to knowledge sharing, product feedback, and continuous improvement of support processes.
Infinity provides a highly customizable software platform that supports financial services access. They are a partner company managing applications with a focus on customer success and remote collaboration.
Provide timely and effective customer support across phone, email, chat, and social media.
Investigate and resolve product issues, including recalls, warranty, and returns.
Maintain accurate records and collaborate with the team to ensure high service standards.
Chefman designs and sells kitchen appliances and smart cooking products. The company fosters a collaborative team culture and is committed to high customer service standards.
Manage and execute work orders efficiently, optimizing processes and ensuring quality and timeliness of deliverables.
Schedule and plan work orders using company toolsets, reviewing information and prioritizing based on resource availability.
Maintain work order status from dispatch to close-out, documenting progress, communicating with technicians and customers, and escalating schedule deviations.
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, they foster a People First, team-oriented culture focused on growth and collaboration.
Serve as a point of contact for client inquiries and support requests.
Coordinate services, scheduling, and follow-ups with clear professional communication.
Maintain accurate records, monitor tasks, and ensure timely resolutions for a positive client experience.
Aisles & Abroad is a travel-focused company delivering customer support and coordination services. The company maintains a supportive and collaborative remote team environment with opportunities for professional growth.
Balance customer satisfaction with company policies while maintaining confidentiality and detailed documentation.
This partner company provides customer care solutions for U.S.-based retail and e-commerce clients. It fosters a remote, performance-driven culture with an emphasis on empathy, accountability, and service excellence.
Provide inbound customer care via phone and email for a streaming service.
Troubleshoot billing issues, errors, and guide customers to suitable products.
Must have excellent communication, typing speed of 30+ wpm, and home networking knowledge.
Sutherland provides customer support solutions for various clients, including a major streaming service. Although employee count is not specified, they emphasize a team environment with internal promotion opportunities.
Serve as a point of contact for client inquiries and provide timely, professional support.
Coordinate services, scheduling, and follow-ups while maintaining accurate records.
Monitor tasks and ensure timely responses to foster a positive client experience.
Aisles & Abroad is a travel and event-related services company that coordinates client experiences. They are a small to medium-sized firm with a supportive and collaborative team environment.
Provide online support for client inquiries regarding reservations and scheduling.
Assist with coordination of hospitality services and maintain accurate client records.
Communicate professionally with clients via email, phone, and digital platforms.
This company provides hospitality support services in a virtual environment. The team is structured and supportive, with training and resources provided.
Answer incoming customer calls promptly and professionally to assist with appliance repair service requests.
Manage and update customer information and service requests in CRM systems.
Complete daily administrative tasks and ensure excellent customer service.
My Hero VA is a virtual assistant and customer service staffing company that connects U.S. businesses with remote support staff. They focus on reliability and professionalism, hiring remote workers to handle customer service for their clients.
Respond to client inquiries about travel services, scheduling, and reservations.
Coordinate travel details, provide updates, and maintain accurate records.
Support booking and follow-ups to ensure a positive client experience.
Aisles & Abroad provides travel-related services and client support to ensure seamless travel coordination. They offer a supportive, collaborative team environment with flexible remote work and opportunities for growth.