Investigate claim denials, navigate evolving payer requirements, and ensure complex claims are prioritized and resolved accurately.
Partner with cross-functional teams to identify operational and denial trends, optimizing workflows and claim outcomes.
Act as the pod’s go-to expert for payer workflows, claim resolutions, and best practices, supporting new-hire onboarding and team performance.
Rula is a mental healthcare company dedicated to providing quality, evidence-based care and reducing stigma around mental health. It is a remote-first company with a focus on inclusion, employee well-being, and making mental healthcare work for everyone.
Review executed contracts to accurately set up payees and budget schedules.
Initiate and process site payments, ensuring compliance with GAAP and Sarbanes-Oxley Act.
Maintain payment databases, coordinate records management, and respond to internal and external queries.
Merck is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. With over a century of legacy, the company fosters an inclusive, innovative culture driven by ethical integrity and forward momentum.
Generate accurate premium invoices and process payments while ensuring adherence to underwriting guidelines.
Reconcile premium payments, investigate discrepancies, and follow up on overdue accounts.
Support internal and external audits by providing documentation and reconciliations for premium accounting activities.
Ryan Specialty is a specialty insurance firm providing innovative solutions for insurance brokers, agents, and carriers. It is a multi-time winner of Newsweek's Most Loved Workplaces and Insurance Business's Top Insurance Employers, home to some of the brightest talent in the insurance industry.
Support end-to-end new business and renewal casualty submissions, ensuring accuracy and compliance.
Coordinate with retail agents to obtain required documentation and track submission status with carriers.
Process endorsements, cancellations, audits, and maintain organized electronic files per record-keeping standards.
Jencap is one of the largest wholesale insurance intermediaries in the United States, specializing in wholesale brokerage, binding authority, and program management. The company has a collaborative, driven culture focused on teamwork, development, and growing individuals.
Handle inbound member inquiries via phone, email, and other channels to assist with quotes, policy updates, billing, and coverage changes.
Provide personalized insurance guidance and process policy transactions while ensuring compliance with regulations.
Collaborate with carriers and internal teams to resolve issues and deliver timely, accurate information.
They help members navigate personal insurance needs with personalized guidance and responsive customer support. They foster a supportive, inclusive remote culture with comprehensive benefits and career growth.
Analyze hospital claims to identify discrepancies between expected and actual insurance reimbursements.
Investigate underpayments and payment variances by examining coding errors, billing discrepancies, and payer policies.
Collaborate with insurance carriers and internal stakeholders to resolve billing issues and improve revenue recovery outcomes.
This partner company specializes in healthcare revenue integrity, helping hospitals recover appropriate reimbursement for services. The team fosters a collaborative, inclusive culture focused on continuous improvement and professional development.
Handle inbound and outbound calls to assist customers and insurance agents with documentation and loan requirements.
Educate callers on required insurance documentation, resolve inquiries, and complete loan transactions accurately.
Maintain customer confidentiality and deliver high-quality support in a fast-paced remote environment.
HUB International is one of North America's largest insurance brokers, offering risk management, insurance, and benefits solutions. With over 500 offices across North America, it fosters an entrepreneurial, collaborative culture focused on employee growth.
Handle inbound and outbound customer inquiries related to third-party liability and subrogation matters.
Conduct professional interviews to collect, verify, and document insurance and claims information.
Navigate multiple computer systems while maintaining accurate records and meeting productivity targets.
This company focuses on improving healthcare payment accuracy and helping individuals navigate complex insurance-related inquiries. It operates with a customer-focused team in a fast-paced, technology-driven environment.
Handle high-volume inbound and outbound calls to support patients with financial responsibilities, insurance coverage, and payment options.
Verify insurance eligibility, register patients, and coordinate pre-authorizations while maintaining accurate records.
Collaborate with clinical and administrative teams to ensure a seamless patient experience and meet productivity standards.
Our partner is a healthcare organization focused on improving patient access to financial and administrative support. They foster a compassionate, patient-centered culture and operate a fast-paced call center environment with a collaborative team.
Provide expert guidance on personal lines insurance products through inbound inquiries with no sales.
Build rapport with members and process insurance transactions such as endorsements, cancellations, and coverage updates.
Collaborate with carriers and internal teams to resolve issues while meeting service quality and satisfaction metrics.
Qualfon is a global provider of omnichannel customer experience and business support solutions, helping clients throughout the customer journey. The company fosters a supportive, purpose-driven team culture and provides opportunities for career growth.
Manage end-to-end billing processes including invoicing, payment application, collections, and reconciliations.
Communicate with clients and internal teams to resolve billing discrepancies and inquiries via email, phone, and Teams.
Monitor accounts receivable, generate aging reports, and follow up on overdue balances to maintain accurate financial records.
Current partners with leading accounting firms across the United States, providing a shared platform that supports growth while preserving local identities. Abacus, one of those partner firms, combines local team connections with national resources for career development and collaboration.
Calculate, process, and reconcile monthly broker commission payments in accordance with executed agreements and payment terms.
Maintain accurate broker agreements, commission documentation, payment instructions, and commission settings within Agency Management Systems.
Serve as the primary contact for broker commission inquiries and disputes, independently researching issues and determining resolutions.
Patriot Growth Insurance Services is a national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. With over 2,100 employees in more than 45 states, it fosters a collaborative culture centered on growth and support.
Troubleshoot and resolve issues for Clients and Therapists via phone and chat.
Assist and educate customers on the Grow Therapy platform to ensure a great experience.
Identify root causes of problems and collaborate with Product teams to improve the platform.
Grow Therapy is a mental health care platform that connects patients, therapists, and insurance payors to make quality care accessible. Founded in 2020, it has raised over $328M and reached a $3B valuation, with a mission-driven, fast-paced culture.
Make high-volume outbound calls to investigate, bill, and maximize payments on medical claims to insurance companies. - Research auto accident details to determine responsible payers and submit bills and documentation. - Follow up on denied or incorrect payments and support team with reports, audits, and overall assistance.
Revecore helps hospitals recover earned revenue so they can continue serving patients and communities. Trusted by over 1,300 hospitals across 48 states, the company offers a supportive, innovative culture where employees are trusted to do their best work.
Handle client communication and service support by monitoring emails, calls, and service requests.
Process insurance policies, certificates, endorsements, and renewals in EZLynx with accurate documentation.
Track pending requests, escalate issues, and provide daily reports to keep workflows moving smoothly.
Wing Assistant provides virtual assistant and remote staffing solutions to help companies build world-class teams and automate operations. They foster an inclusive, supportive culture with upskilling opportunities and room for career growth.
Process patient payments and manage payment plans with accuracy and compliance.
Educate patients on billing, insurance verification, and claims-related inquiries.
Resolve billing issues by researching account history and coordinating with internal teams.
Five Star Solutions is a customer service and healthcare billing solutions provider, supporting patient payment and insurance processes. The company fosters a remote work culture with a focus on empathy, accuracy, and compliance.
Process and transmit electronic and paper claims to insurance companies, patients, and other responsible parties.
Follow up on unpaid claims, review rejections, and resolve payment questions with insurance providers.
Verify insurance benefits, analyze charges and payments, and support coordination of benefits for patient accounts.
Munson Healthcare is northern Michigan's largest healthcare system, operating eight award-winning community hospitals across 29 counties. The organization values excellence, teamness, positivity, and creativity, and is committed to creating exceptional experiences for patients and staff.
Underwrite merchant account applications and monitor daily bank files.
Conduct customer validation and risk screening against OFAC lists.
Support audits, process improvements, and special projects.
Entrata is a global leader in AI-driven property management technology, providing intelligent leasing, payment, and communication tools. With over 2,200 employees, it fosters a culture of radical transparency, entrepreneurial energy, and values diverse perspectives.
Manage customer billing, invoicing, and new account setup.
Research billing discrepancies and resolve customer inquiries.
Prepare monthly billing reports using Excel and AI tools.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company has 400+ employees, 30,000+ customers, and over $100 million in annual revenue, fostering a collaborative and tech-forward culture.
Address client employee insurance concerns, answer benefit-related questions, and assist with claims resolution.
Maintain detailed records in Salesforce and generate client analysis reports as needed.
Monitor resolution timelines to ensure benefit issues and claims are closed within the designated timeframe.
Foundation Risk Partners is an insurance brokerage and consulting firm, one of the fastest growing in the US, hiring for its Corporate Synergies team. The company offers a comprehensive benefits package and values exceptional customer service and collaboration.