Act as the main point of contact for all client-submitted cases and ensure regular follow-up and continuous communication.
Quickly diagnose and resolve client issues while ensuring that KPIs are being met regularly.
Coordinate with the client's help desk team to ensure seamless communication and collaboration.
Datacor provides software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. They aim to equip the industry with intuitive products that solve customers’ problems and help them use data as a competitive advantage.
Process customer orders with suppliers, confirming product availability, pricing, and shipping details.
Communicate with clients via the ticketing system to resolve order-related questions or issues.
Proactively inform customers of order exceptions, delays, or changes, providing clear next steps.
Workwize helps IT teams easily equip their remote and global teams with IT equipment using an automated SaaS platform for hardware deployment, management, and retrieval in 100+ countries. They have 50,000 users and 120,000 devices under management, solving hybrid work challenges and allowing IT teams to focus on strategic initiatives.
Identify and qualify new U.S.-based manufacturing partners.
Build long-term, trusted relationships with strategic manufacturing partners.
Lead supplier development initiatives to improve quality, throughput, and reliability.
Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across manufacturing centers. They value the contributions of all of their teammates and encourage applications from members of underrepresented groups.
Responsible for order intake and management of customer’s web based, email, EDI or faxed POs from receipt to invoicing.
Proactively monitors customer orders, service levels, and order patterns- identifying and implementing account management and processing improvements to meet and exceed customer expectations.
Supports customer needs through cross-functional channels with aptitude to learn multiple product lines, execute various processes aligned to each, and build strong customer partnerships.
Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.
Managing the warranty, FQI (Field Quality Issues) and AIR (Action Item Requests) cases
Tracking warranty costs and claims
Reporting of quality cases
Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We have 16,000+ professionals in over 50 countries and are trusted every day to lift, handle and move what the world needs.
Owns bidding process, understanding project costs and feasibility.
Supports existing business via contract management and up-selling.
Consults with clients on sample design and business issues.
M3 USA provides digital solutions across healthcare, life sciences, and pharmaceuticals. They aim to utilize the internet for a healthier world and more efficient healthcare systems. They pride themselves on their dynamic and innovative work environment.
Selling Xometry solutions to Fortune 500 customers
Initiating and building relationships with engineering, program management, procurement and executive management
Qualifying potential leads and converting them
Xometry powers industries by connecting innovators with manufacturers. They operate a digital marketplace that provides manufacturers with resources and enables buyers to access global manufacturing capacity; it seems they have a fast-paced, dynamic culture.
Create and drive execution of detailed projects, working in collaboration with customer stakeholders
Own communication with clients regularly to provide recommendations and manage expectations
Directly communicate with VP+ level executive stakeholders at customer accounts
Atlassian is a software company motivated by a common goal: to unleash the potential of every team. Their software products help teams all over the planet and are designed for all types of work.
Deliver fast, accurate, and empathetic support to workplace customers.
Navigate tools to investigate cases and maintain accurate documentation.
Apply sound judgment to troubleshoot issues and improve customer experiences.
Clipboard Health's app-based marketplace connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. It is a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
Influence prospective customers with support onsite and provide remote executive overviews
Be a subject matter expert in all Redzone modules
Lead onsite and remote opportunity assessments for prospective customers
Redzone helps manufacturers make more stuff for less while greatly improving the employee experience. With over 1800 customers, 2200 plants and 400,000 users, Redzone is changing the way people work – one plant at a time.
Lead end-to-end implementation projects across the Genea Security product line
Act as a liaison between customers, vendors, and internal teams to coordinate project requirements
Own project timelines, deliverables, and status trackers
Genea provides cloud-based physical security, submeter billing and on-demand HVAC solutions to over 1 million users across 39 countries. They foster an environment of teamwork, transparency and authenticity, where you can be yourself.
Responsible for scheduling and monitoring incoming product shipments.
Communicates directly with cross-functional teams and carriers.
Works with production staff to achieve on-time customer deliveries.
Red8 is a company that provides IT solutions and services. They foster a collaborative environment, and their team is dedicated to delivering innovative and effective solutions to meet their clients' evolving needs.
Lead multiple product implementations, ensuring a smooth customer experience.
Drive hardware and software delivery, meeting project milestones and training.
Manage customer relationships as the primary point of contact.
Inspiren offers the most complete and connected ecosystem in senior living. Founded by a former Green Beret turned cardiothoracic nurse, Inspiren proves that compassionate care and technology can coexist - bringing peace of mind to residents, families, and staff.
Own and oversee the entire post-sales customer journey.
Act as the primary relationship owner, proactively engaging with customers.
Drive internal and external collaboration, working closely with cross-functional teams.
JLL is a leading global provider of real estate and investment management services. They help clients buy, build, occupy, manage and invest in commercial, industrial, hotel, residential and retail properties. JLL is a Fortune 500 company with operations in over 80 countries.
Act as the primary owner of multiple concurrent customer implementations, balancing time to value with customers’ intended timelines
Lead customer kickoff meeting, initiating conversation on goals and desired business outcomes and setting mutually agreed upon expectations for the implementation project plan
Facilitate regular implementation working sessions with the customer, navigating customer objections when warranted
AlertMedia helps organizations protect their people and businesses through all phases of an emergency. They have award-winning threat intelligence, emergency communication, and travel risk management solutions and serve thousands of leading businesses in more than 150 countries.
Process orders by managing and working through the assigned case queue.
Provision new and existing customer accounts across multiple platforms for various products.
Resolve issues related to purchases or provisioning in coordination with the appropriate internal teams.
Turnitin is a recognized innovator in the global education space, partnering with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. They are a global organization with team members in over 35 countries and promote a remote-first culture that empowers their team.
Manage and guide all aspects of customer and consumer service delivery for our luxury brand portfolio.
Oversee consumer service (product, warranty, and technical support) and customer service (B2B order entry and fulfillment), ensuring quality and consistency across channels.
Maintain strong collaboration with supply chain and distribution operations to optimize order fulfillment and reduce service friction.
Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company focused on exciting opportunities within the home, security and commercial building markets. They believe their work and their brands can have incredibly positive impacts for not just business and shareholders, but for people and the planet, too.
Serve as the main point of contact during a customer’s implementation process
Deliver top tier customer service and support across all product areas
Assist in training customers to ensure the successful beginning of a new customer journey
Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform. Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market.
Own and scale Snorkel’s BPO and supply partner ecosystem to support global, 24/7 delivery.
Define and execute the strategy for partner expansion, ensuring balanced geographic coverage and reduced concentration risk.
Manage partner relationships end to end, including quality standards, performance tracking, communication, and regular operating cadences.
Snorkel AI helps enterprises transform expert knowledge into specialized AI at scale. They started as a research project in the Stanford AI Lab and work with some of the world’s largest organizations. As a rapidly scaling company with robust funding, Snorkel AI offers a unique combination of stability and the excitement of high growth.
Remotely manage a team of Customer Enablement Account Managers
Mentor and develop CE talent to enable future advancement
Entegris uses advanced science to enable technologies that transform the world. They are a values-driven company with colleagues that rally around People, Accountability, Creativity and Excellence.