Answer inbound calls in French and English to book luxury hotel reservations at properties like Fairmont and The Plaza.
Create personalized travel experiences by actively listening and recommending tailored room packages and upgrades.
Use creativity and warmth to connect with guests while upholding sustainability and ethical hospitality standards.
Accor Global Reservation Centre handles reservations for Accor's global luxury hotels and resorts, connecting guests with iconic properties worldwide. The company fosters a diverse, inclusive culture with a focus on personal growth, sustainability, and heartfelt hospitality.
Handle tier 1 customer inquiries about payment cards, account updates, and general servicing.
Process card activations, payment support, and account changes using guided workflows.
Escalate complex cases and ensure accurate data entry in client systems.
Jobgether uses an AI-powered matching process to connect candidates with hiring companies. They operate a collaborative, inclusive, and international work environment with clear processes and career growth opportunities.
Answer incoming calls and emails from customers to assist with travel inquiries and sales using standard scripts.
Research travel rates, destinations, options, and packages to provide accurate information and close sales.
Track call types, service issues, and meet daily metrics for talk time and quality standards.
Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing, providing omnichannel support to top global companies. With over 500,000 employees, we have a hybrid organization combining work-from-home and on-site solutions, ranked 11th in Fortune's Top 25 Best Workplaces, and certified as a Best Employer in 64 countries.
Help customers define their goals, discuss new solutions, and resolve product issues.
Actively create and maintain knowledge base, customer resources, and support materials.
Work closely with the development team to articulate customer ideas and questions.
Symplicity creates innovative technology solutions for post-secondary institutions, helping companies find talent and students start their careers. They are Great Place To Work certified and offer a balanced culture with wellness activities, team-building, and staff meals.
Handle inbound customer inquiries via phone in English and French, troubleshooting financial software issues.
Educate users on product features and identify upsell opportunities to enhance platform value.
Apply de-escalation techniques while navigating multiple systems to document interactions accurately.
Jobgether uses AI-powered matching to review applications for partner companies. They process personal data for candidate evaluation and share relevant information with hiring employers.
Provide real-time assistance and coordinate solutions for travellers throughout their journey.
Manage multiple situations with calm, ownership, and attention to detail.
Ensure a smooth and thoughtful travel experience from start to finish.
The company is a fast-growing travel company supporting an international clientele. It focuses on creating exceptional travel experiences through personalized customer care.
Provide customer service support to healthcare providers via phone and email
Manage event vendor processes, including activation, payment issuance, and reporting
Generate pre and post event reports and assist with training on event management details
Sutherland is a digital transformation company that helps businesses improve customer experiences through automation and advanced technology. With over 35 years of experience and a Great Place to Work certification, the company offers a supportive culture with ample advancement opportunities.
Provide inbound customer care primarily over the phone and email, resolving billing issues and troubleshooting streaming problems.
Utilize active listening and rapport-building skills to deliver exceptional service and guide customers to the best entertainment solutions.
Work remotely with provided equipment, requiring a quiet workspace and reliable internet connectivity.
Sutherland is a digital transformation company that helps global brands improve customer experiences. With over 35 years of experience and a Great Place to Work certification, we employ a diverse team and promote a culture of growth and recognition.
Review mortgage application files for completeness and compliance.
Set up and administer new residential mortgage transactions, including financial operations.
Respond to inquiries and resolve issues efficiently.
Our partner is a financial services company specializing in residential mortgage operations. They focus on accuracy and efficiency in a fast-paced environment.
Handle inbound and outbound calls from Westgate Resort owners to assist with reservations and account inquiries.
Educate owners on timeshare usage rights, process external exchange requests, and offer travel protection.
Maintain accurate documentation and meet quality and performance expectations while using multiple systems.
Westgate Resorts is the largest privately held timeshare company in the world, operating 60+ resorts in top destinations. With 9,000 team members, it offers a supportive and rewarding workplace recognized as a Best Company to Work For.
Assist clients with booking, updating, and managing hotel reservations remotely.
Provide details on amenities, pricing, and availability while handling changes accurately.
Communicate professionally via phone, email, and messaging to deliver exceptional service.
Georgia DN connects travelers with hotel accommodations and reservation services. The company offers a flexible remote role with a supportive team culture and travel perks.
Assist clients in booking flights, accommodations, and vacation packages based on their preferences.
Provide personalized travel recommendations and use booking platforms to secure discounted rates.
Manage client relationships and deliver top-notch customer service while working independently.
This company is a travel agency that helps clients book travel and accommodations through a supplier network. It is an established agency offering training and support, with a focus on independent work and growth.
Client acquisition: Create new opportunities and upsell current customers, managing the full sales cycle.
Achieve sales KPIs and targets: Work towards daily, weekly, and monthly goals.
Presentation and negotiation: Prepare quotes, develop proposals, and negotiate contracts.
SiteMinder is the world's leading open hotel commerce platform, helping accommodation owners find and book more guests online. Supporting 50,000 hotels in 150+ countries, they process over 130 million reservations annually and foster a diverse, inclusive culture.
Assist clients with researching, planning, and booking hotel accommodations based on preferences and needs.
Respond to inquiries via phone, email, and online chat with accurate information on amenities, pricing, and availability.
Maintain detailed records of interactions and collaborate with team members to ensure seamless client experiences.
We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We offer a supportive team culture, flexible remote work, and full training to help you deliver excellent customer service.
Own end-to-end recruitment delivery and advise hiring managers on market trends and talent strategies.
Build and execute sourcing plans using direct search, networking, and digital platforms for 15-20 concurrent requisitions.
Ensure high-quality candidate experience and continuous improvement of recruitment processes.
Jobgether uses AI-powered matching to connect candidates with roles. They operate a remote-first environment with a focus on efficient, objective applicant reviews.
Assist clients in selecting and booking hotel accommodations that fit their preferences and needs.
Provide accurate information on hotel amenities, pricing, and availability while responding promptly to inquiries.
Maintain detailed records of client interactions and collaborate with the team to ensure seamless experiences.
We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We are committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world.
Lead and develop a team of Client Success individual contributors to drive revenue, retention, and partner satisfaction across English and French markets.
Manage strategic partner engagements, renewals, and escalations, coaching the team to navigate complex scenarios with confidence.
Collaborate cross-functionally with Business Development, Marketing, Data, Finance, and Operations to optimize workflows and inform strategy.
Maple is Canada's leading on-demand healthcare platform, connecting patients with licensed doctors, nurse practitioners, and specialists. With over 8 million patients and 7,000 business partners, the company fosters a culture of bold thinking and purpose-driven impact.
Support clients with hotel booking requests and provide accurate travel information.
Manage client communications and documentation with strong attention to detail.
Collaborate with team members to ensure smooth service delivery in a remote setting.
This company operates a professional travel services team that assists clients with hotel accommodations and travel planning support. It offers a flexible, remote environment and structured training programs for professional development.
Provide client services in a bilingual capacity to support customer needs.
Leverage excellent communication skills to resolve inquiries and build relationships.
Work independently in a remote environment with uncapped earning potential.
Global Elite Empire Consultants is a third-party recruiter that connects talent with opportunities. They offer remote positions and focus on leadership development, but their size and culture are not specified.