Install, support, troubleshoot, and repair robotic-assisted surgery systems at customer sites.
Ensure all service agreements and warranty obligations are met while exceeding customer expectations.
Coordinate with sales teams and provide technical support and training to end-users.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, with technologies like the da Vinci surgical system. They are a team of engineers, clinicians, and innovators dedicated to making surgery smarter and more human.
Perform scheduled maintenance, troubleshooting, and repairs on Intuitive products within an assigned territory.
Coordinate system installations and ensure compliance with O.R. protocol and HIPAA standards.
Complete administrative duties including inventory, field activity reports, and expense reports in prescribed timeframes.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, developing technologies like the da Vinci surgical system. The company employs engineers, clinicians, and innovators united by a purpose to make surgery smarter, safer, and more human.
Install and maintain Growth Direct systems to meet customer expectations.
Complete preventative maintenance and emergency repairs on time.
Develop technical and communication skills with guidance from senior FSEs.
Rapid Micro Biosystems develops innovative products for fast, accurate detection of microbial contamination in pharmaceutical manufacturing. The company is a growing global leader in microbiology automation with headquarters in Massachusetts and field offices worldwide.
Provide technical and sales support to customers, including warranty evaluation, field service scheduling, and troubleshooting.
Perform remote and onsite commissioning, training, and repair supervision for industrial equipment.
Inspect, test, and document machinery operations to ensure safety and compliance with specifications.
Pyrotek is a global leader in high temperature materials, delivering innovative solutions to industries worldwide. With a global team dedicated to continuous improvement, the company fosters a culture of technical excellence and collaboration.
Coordinate support between clients and the Nomagic team to ensure smooth operations.
Assist customers with issue resolution and create documentation for local teams.
Perform preventive and reactive maintenance on robotic hardware and software systems.
Nomagic automates repetitive manual tasks using intelligent robotics. They are a growing, English-speaking team with flexible working hours and a focus on innovation.
Perform site surveys, pre-installation, and installation of Bruker Semiconductor Metrology Tools (e.g., X-ray, automated AFM, Photomask Repair tools).
Provide corrective and preventive maintenance, technical support, application support, and customer training.
Build strong relationships with key accounts and serve as a communication link between customer and Bruker to ensure satisfaction.
Bruker enables scientists to make breakthrough discoveries with high-performance scientific instruments and analytical solutions. With over 11,000 employees worldwide across 90 locations, they support innovation in life science, pharma, and semiconductor applications.
Provide technical support, installation, startup, and commissioning of industrial products.
Oversee third-party installers and train customers on operation and maintenance.
Coordinate service schedules and create detailed reports for installations and support issues.
Matrix designs, manufactures, and sells innovative technological products that help keep people safe. Originally focused on the underground coal mining industry, Matrix has expanded into new industrial markets in the United States and globally.
Own end-to-end technical integrations for FORT's wireless E-Stop and remote-control products at strategic customer sites.
Advise on integration architecture including CAN bus topology and functional safety standards.
Translate field insights into product roadmap improvements and contribute reusable integration guides.
FORT provides a platform for safe, secure, and dynamic control of autonomous machines, addressing safety challenges with solutions like Wireless E-Stop and Safe Remote Control. The company focuses on protecting people, data, and machines in dynamic worksites.
Perform maintenance, repairs, installations, updates, and upgrades on equipment to ensure reliable operation and customer satisfaction.
Coordinate complex malfunctions with internal departments and document technical services and error reports.
Collaborate closely with the team, technical support, production, and R&D to support service quality and customer relations.
Miltenyi Biotec develops unique solutions for biomedical research and cell and gene therapies for over 35 years, aiming to revolutionize medicine to combat cancer and other serious diseases. With more than 5,000 employees from over 75 countries, the company fosters a creative and autonomous work environment.
Run demos and onboard customers onsite and remotely, building engineer-to-engineer trust alongside our founders.
Take a messy customer problem and stand up a working proof of concept.
Be the most expert user of Rerun, and feed relay customers struggles back into the roadmap.
Rerun builds the data stack for Physical AI, helping robotics and spatial AI teams manage and visualize data. We are a remote company headquartered in Stockholm, Sweden, with an uncommonly talented tech team that values agency and helpfulness.
Attending maintenance visits and responding to calls within service level agreements.
Responsible for asset management and providing accurate call closure and stock reporting.
Completing all engineering paperwork and attending proactive maintenance visits.
PDI Technologies empowers leading convenience retail and petroleum brands with technology solutions that drive growth and operational efficiency. We are a global team committed to excellence, collaboration, and diversity.
Install, maintain, and troubleshoot scientific instrumentation at customer sites across the UK and Ireland.
Provide technical support and training to customers both onsite and remotely.
Travel frequently within the UK, Ireland, and occasionally internationally for service assignments.
Bruker develops high-performance scientific instruments and analytical solutions for life science and materials research. It is a global company focused on innovation and customer success, supporting researchers worldwide.
Lead commissioning, troubleshooting, and optimization of industrial combustion systems across the US.
Serve as primary technical liaison for customers, providing expert recommendations on system performance.
Mentor less-experienced service personnel and collaborate with engineering, sales, and service teams.
Bloom Engineering improves environmental sustainability and performance of industrial heating applications for aluminum and steel industries. Headquartered in Pittsburgh since 1934, they serve a global customer base with a strong focus on reducing emissions and enhancing efficiency.
Perform on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems.
Engage with customers to understand analytical workflows and tailor service offerings including training, support, and upgrades.
Enhance account profitability through efficient service execution and identification of revenue opportunities such as billable work and consumables.
PerkinElmer is a trusted leader in scientific solutions, providing analytical instruments and OneSource services to commercial, government, academic, and healthcare customers. With over 80 years of legacy and 5,000+ global employees, the company fosters an innovative and inclusive culture focused on improving health and safety.
Provide expert onsite technical support for installation, commissioning, operation, and maintenance of cryogenic systems and equipment.
Diagnose complex mechanical, electrical, and control system issues to minimize downtime through efficient root cause analysis.
Perform preventive and corrective maintenance, including inspections, calibration, and component replacement across the Southeast region.
Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry. As a subsidiary of Nikkiso Company Ltd, they have over $1.5B in annual revenue and 8,000+ employees worldwide, promoting innovation, safety, and collaboration.
Monitor autonomous robots using remote assistance tools and dashboards
Follow step-by-step procedures to support standard operational scenarios
Escalate technical or operational issues to shift leads and document observations accurately
DoorDash is a technology and logistics company that empowers local economies through on-demand delivery services. DoorDash Labs, an independent team within DoorDash, explores robotics and automation to transform last-mile logistics, and the company is committed to diversity, innovation, and employee well-being.
Identify target customers and new markets for PFF kilo collaborative mobile robot.
Drive outbound prospecting, qualification, and opportunity creation across manufacturing and logistics sectors.
Build and execute sales strategies alongside the SVP of Sales, owning the commercial rhythm.
Piaggio Fast Forward builds technology products that move people, focusing on robotic interaction in urban environments. Founded in 2015 by the Piaggio Group, they foster a culture of innovation, diversity, and inclusion with branches in rider assistance systems and collaborative mobile robots.