Support the team in handling day-to-day VIP client requests, follow-ups, and basic account/product enquiries with a high level of responsiveness and professionalism.
Build positive relationships with assigned clients and gradually develop an understanding of their trading activities, preferences, and business needs.
Take ownership of client issues, investigate the root cause, and coordinate with Product, Compliance, Risk, Operations, and other teams to drive issues toward resolution.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. It is trusted by more than 320 million people in 100+ countries and is devoted to building an inclusive crypto ecosystem.
Deliver consistent, high-quality service to HNWI clients worldwide, building trusted relationships.
Drive KPIs across revenue, trading volume, and assets through data-driven analysis.
Bring Kraken's private client and VIP offerings to market to ensure competitiveness.
Kraken is a global cryptocurrency exchange offering spot trading, margin, futures, staking, and OTC services. It serves over 10 million clients and is known for its security and cypherpunk values.
Serve as the primary point of contact for institutional and VIP customers on Binance's products
Provide dedicated and prompt support via multiple communication channels
Act as the liaison between VIP customers and internal teams to address account, system, and product issues
Binance is the world's largest digital asset exchange, providing access to digital asset solutions for VIP clients and institutions. It is a large company with a focus on top-tier services for influential players in the crypto industry.
Handle and review all forms of global law enforcement inquiries.
Perform blockchain tracing and preliminary investigations into unusual activities.
Participate in internal and external training programs related to AML/CFT.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries and leverage digital assets to build an inclusive financial ecosystem.
Manage events, sponsorships, and brand partnerships across MENA from strategy to execution.
Drive cross-functional collaboration with Growth, Community, PR, and Global Events teams.
Build business cases, manage budgets, and measure ROI to ensure high-impact activations.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume. With over 300 million users in 100+ countries, the company offers a fast-paced, innovative culture focused on advancing financial freedom through blockchain technology.
Act as primary contact for B2B/enterprise customers, driving relationships from launch to renewal.
Ensure customer satisfaction, retention, and success by managing escalations and monitoring progress.
Collaborate cross-functionally with Product, Sales, and Broker Dealer to champion partner needs and influence roadmap priorities.
Alpaca is a US-headquartered global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, and more. The company has over 400 globally distributed employees and is backed by $400 million in funding from top-tier investors.
Drive sales growth by developing relationships with potential clients, agents, and partners in the CIS/CEE region.
Handle dispute resolution on the P2P platform and assist clients with troubleshooting.
Monitor transactions, investigate suspicious activity, and manage marketing campaigns.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. They are trusted by 300+ million people in 100+ countries and offer an unmatched portfolio of digital-asset products.
Provide exceptional customer support to Binance users across the globe.
Resolve inquiries related to trading, account management, and platform features.
Collaborate with cross-functional teams to improve user experience and processes.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries and offer a user-centric, flat organizational culture with opportunities for career growth.
Provide white glove client service for an OTC cryptocurrency trade desk, handling inbound and outbound communication to execute trades via bank wire and ACH.
Build and maintain strong client relationships, educate on platform and crypto basics, and guide through trade execution.
Ensure compliance with company policies, identify suspicious activity, and track performance metrics like call quality and conversion rates.
Veta Virtual is a virtual staffing company that places talent with high growth clients in the fintech and cryptocurrency industry. They emphasize a collaborative, high trust culture and a fast paced environment.
Act as primary point of contact for VIP clients in France, enhancing customer experience and loyalty.
Build and manage relationships with a portfolio of global VIP clients through frequent communication.
Analyze client behavior and collaborate with internal teams to deliver optimal service solutions.
Bybit is a leading cryptocurrency exchange and digital financial platform serving over 80 million users across 200+ countries. Founded in 2018, the company fosters a high-performance environment with a global team of ambitious builders and innovators.
Build the Account Management function from scratch for the MENA region, working directly with the Head of Department.
Spend 70% of time on self-service customers and 30% on high-potential key accounts, driving expansion and retention.
Use usage and billing signals to find revenue opportunities and intervene early to prevent churn.
Respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email in one place. Trusted by businesses in over 127 countries, the company operates as a globally distributed team with a diverse and inclusive culture.
Build and grow a portfolio of enterprise accounts across banking, government, telecom, and large corporates.
Open doors, run client meetings, and understand client needs to shape the right solution.
Present commercial offers, close deals, and manage your pipeline to drive results.
Franco Pinto is a B2B IT solutions and reseller company serving banks, government entities, telecom operators, and large corporates across the UAE, Sudan, Saudi Arabia, and Egypt since 2008. They are a small, senior team with a growing presence.
Manage daily operations of VIP communities and enforce access control.
Produce daily community content and support marketing campaigns.
Execute community growth plans and coordinate cross-functional tasks.
Binance operates the world's largest cryptocurrency exchange by trading volume, providing a comprehensive blockchain ecosystem. With over 320 million users globally, the company maintains a flat structure and a results-driven culture.
Shape core platforms and services that support Binance’s global ecosystem, optimizing user interactions and enhancing operational efficiency.
Responsible for the experience of product functionality and processes, providing experience reports from the user's perspective.
Assist new users in resolving issues during the onboarding process.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries and offer a range of products from trading and finance to education, research, payments, institutional services, and Web3 features.
Own the new-business sales strategy and execution for your assigned vertical, from prospecting to signed contracts.
Build and convert a qualified outbound pipeline through targeted outreach, networking, and event leads.
Conduct high-impact discovery, demonstrations, and negotiations with C-level stakeholders to win merchant accounts.
CryptoProcessing by Coinspaid is a stablecoins payment provider helping businesses accept digital assets and convert to fiat. With 110+ remote professionals, we combine fintech pace with long-term product building and a remote-first culture.
Own the end-to-end sales process within an assigned territory, expanding existing customer relationships in the financial services sector.
Develop and execute account strategies targeting hedge funds, asset managers, investment banks, and other institutional financial organizations.
Manage the complete sales cycle including opportunity identification, product demonstrations, trials, negotiation, and closing.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. As a partner company, they manage applications and next steps for this role, operating in a high-growth, entrepreneurial environment with significant autonomy and uncapped earning potential.