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• Provides real-time call queue support for Care Advice Line functions not requiring RN licensure.
• Answers incoming calls promptly and according to SOP and training guidelines, ensuring effective communication.
• Charts in the EMR and applicable applications accurately and efficiently according to national healthcare standards.

Privia Health is a technology-driven physician enablement company that collaborates with medical groups, health plans, and health systems. They optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care.

• Perform telephonic symptom assessment and triage using evidence-based protocols to ensure appropriate care and disposition.
• Document patient interactions accurately in the EMR and educate callers on virtual care, provider referrals, and available community resources.
• Deliver excellent customer service while maintaining confidentiality, sound judgment, and effective communication with diverse populations.

UnityPoint Health is committed to team members and has been recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare. They champion a culture of belonging where everyone feels valued and respected, honoring the ways people are unique and embracing what brings us together.

• Plan, direct, and evaluate potential patients through assigned referral system.
• Establish consistent communication with admitting hospitals to ensure a best-in-class admission process for patients, families, and NPH team members.
• Build a positive relationship with physicians, physician office staff, and hospitals to help market facilities and their services.

NeuroPsychiatric Hospitals (NPH) is a national leader in behavioral healthcare, specializing in patients with acute psychiatric and complex medical needs. With locations in Indiana, Michigan, Texas, and Arizona, they’re expanding access to our unique model of care across the United States.

• Answer calls and resolve questions, routing to appropriate departments.
• Complete documentation in EMR and marketing systems, including initial prescreening.
• Schedule new and returning patients and complete follow-up duties.

Pyramid Healthcare provides addiction treatment, mental health recovery, and eating disorder treatment. They focus on client-centered care and offer supportive environments that help patients overcome life’s challenges.

• Serve as the first point of contact for patients, managing incoming calls with professionalism.
• Conduct phone-based assessments to gather medical history and symptoms.
• Guide individuals to the most appropriate level of care or department.

Curana Health is dedicated to radically improving the health, happiness, and dignity of older adults. They are a national leader in value-based care, serving 200,000+ seniors in 1,500+ communities across 32 states with a team of more than 1,000 clinicians.

• Make outbound calls to people who started our eligibility quiz but didn't pay.
• Handle inbound calls from prospects seeking program info and transfer existing patients.
• Follow scripts and compliance guidelines (no medical claims, no guarantees).

Mochi Health's mission is to be the discovery layer of healthcare. They are building a platform that makes it easier for patients to find the right providers, access the right medications, and take control of their health with transparency and trust. At Mochi Health, you will join a team that values inclusivity, collaboration, and bold thinking.

• Track referral data to manage supply and demand effectively.
• Evaluate referrals to determine the appropriate level of care.
• Assess patient needs to determine the urgency of phone calls.

Cincinnati Children’s aims to improve children's health through holistic team approaches in patient care and scientific advancement. Recognized as a top children's hospital, they foster innovation and are committed to being a great place to work, emphasizing respect and equal opportunity.

• Handle inbound and outbound customer service calls, including de-escalations to the best of your abilities with our clients placing their meal order.
• Address questions, and provide exceptional customer service; input order information into the appropriate client order screen.
• Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients.

Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. They are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

• Rapidly assess and prioritize patients' healthcare needs and direct them to the appropriate level of care.
• Conduct patient interviews, evaluate symptoms, perform initial assessments, and apply critical thinking to determine urgency and disposition.
• Provide advice, educate, and coordinate care, while managing priorities effectively under pressure to ensure timely and appropriate patient attention.

Virginia Mason Franciscan Health provides exceptional healthcare. They have a comprehensive network of 10 hospitals and nearly 300 care sites across the greater Puget Sound region.

• Take inbound calls from patients, providers and members.
• Support members with their insurance needs, questions or concerns.
• Provide 24/7 Triage Support and assign priority for a Registered Nurse to provide health advice.

Carenet Health pioneers advancements for an experience that touches all points across the healthcare consumer journey. The company interacts with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes.

• Perform outbound calls to engage patients about the benefits of Salvo’s program and tech-enabled services.
• Enroll patients in Salvo’s program and schedule an initial virtual nurse visit to onboard patients.
• Assist patients in understanding the cost of the program, including insurance coverage and financial responsibilities.

Salvo Health offers virtual care to patients at community specialty care practices, focusing on chronic gut health and metabolic conditions. The company has raised a Series A investment round and aims to provide continuous, interdisciplinary wraparound care.

• Enjoy making outbound calls and reaching out to patients, members, and customers
• Outreach to patients to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments
• Make welcome calls and assist members and patients with benefits and insurance information

Carenet Health pioneers advancements in healthcare consumer experience. They interact with 1 in 3 Americans every day, delivering positive experiences and improving outcomes with human touch and data-driven technology.

• Provide effective customer service to patients, internal departments, and other medical facilities and resolve customer complaints/concerns.
• Demonstrate excellent telephone communication skills.
• Enter data into the computer with proficiency and accuracy while talking with patients.

Bozeman Health is committed to caring for the communities of Southwest Montana by being their partner in health and wellness, compassionately delivering the best care. Their culture of excellence guides each employee to be a high performer, engage in transparent and timely communication.

• You'll spend your day reaching out to health plan members.
• You'll guide them toward scheduling their care assessments, and giving them the encouragement they need to take that next step.
• You'll be the reason someone gets the care they deserve.

Carenet Health turns everyday conversations into meaningful connections that help people take charge of their health. The company values expertise and dedication, fostering a supportive environment for its team members.

• Manage inbound calls and guide clients through the intake process.
• Ensure accurate capture of critical information.
• Support legal operations by organizing client data and preparing engagement letters.

Job Duck connects ambitious individuals with rewarding, remote job opportunities with US-based employers. We've earned the Great Place to Work Certification every year since 2022, ensuring a fantastic time for everyone working here.

• Conduct outbound calls and virtual outreach to provide information and education about Accompany Health services.
• Support patients by answering questions, addressing concerns, and providing guidance.
• Document interactions and maintain accurate records of patient outreach activities.

Accompany Health provides dignified, high-quality primary, behavioral, and social care to patients with complex needs, offering at-home and virtual care, plus 24/7 support. Their teams are distributed across the country and are committed to evidence-based practice, focusing on the health outcomes most important to their patients.

• Handle calls (inbound/outbound) as assigned, responding as appropriate within their scope of practice, and consulting with other clinicians, including on-call providers
• Coordinate telehealth meetings between participants and clinicians
• Support the clinical care and home health teams to manage smooth care transitions between settings (hospitals, skilled nursing facilities, etc.), escalating changes in participants’ conditions as appropriate

WelbeHealth PACE helps seniors stay in their homes and communities by providing comprehensive medical care and community-based services. The company serves the most vulnerable seniors with better quality and compassion in a value-based model.

• Answers incoming calls and resolves customer requests using Denver Health policies.
• Screens and identifies customer requirements to take appropriate action.
• Collects demographic, medical complaint, and insurance information for patient care.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation. It includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system and 10 family health centers.

• Set up appointments over the phone with warm leads.
• Over Zoom, present and describe benefit plans.
• Distribute all benefit enrollment materials, then decide who qualifies.

They seek applicants interested in working virtually from home and value a team-oriented approach. The company takes pride in making daily chores challenging, enjoyable, and gratifying.

• Handle calls and respond appropriately within their scope of practice.
• Coordinate telehealth meetings between participants and clinicians and ensure timely care delivery.
• Troubleshoot logistical care delivery issues and support smooth care transitions between settings.

WelbeHealth PACE helps seniors stay in their homes and communities by providing comprehensive medical care and community-based services. They serve the most vulnerable seniors with better quality and compassion in a value-based model, showing they care about their team members and offer great benefits.