Act as a Dscout expert to train and educate clients on platform features and research design.
Assist in running client research projects including planning, designing, recruiting, fielding, and analysis.
Advocate for customers by sharing feedback internally to improve Dscout's product offerings.
Dscout builds a flexible and powerful UX research platform trusted by the world's top brands. As a fast-growing, Series C-funded company, Dscout values learning, sharing, and building as a diverse and inclusive team.
Define research processes and standards at Mercury.
Own the customer research panel, from databases to recruitment and outreach.
Run daily research operations, including scheduling, incentives, and consent.
Mercury is a fintech company providing banking services to businesses, with banking services offered through partner banks. It is a scaling organization that values democratized customer research across product, design, and marketing.
Coordinate logistics for meetings, virtual convenings, and working sessions, including scheduling and follow-up.
Support research activities such as literature reviews, environmental scans, and resource inventories.
Maintain project documentation, tracking tools, and quality control processes across concurrent workstreams.
American Institutes for Research (AIR) is a nonpartisan, not-for-profit organization conducting research and technical assistance on pressing social challenges. Founded in 1946 and headquartered in Arlington, VA, it emphasizes evidence-based, data-driven solutions to expand opportunities and improve lives.
Provide timely, accurate, and empathetic support to Raya members via email.
Troubleshoot product and service issues, identify root causes, and ensure resolution with thoughtful follow-up.
Analyze support data and collaborate with leadership to improve member experience and workflows.
Raya is a private community connecting members for dating, networking, and friendship worldwide. It is a startup with a global team focused on thoughtful, high-touch member support.
Act as a trusted research advisor, guiding customers on study design and methodology.
Manage research projects end-to-end, from scoping to data collection and analysis.
Partner with teams to deliver high-quality insights and shape Managed Services.
Prolific powers the world's most trusted infrastructure for human data, connecting researchers with a global pool of participants for academia and AI. The company is mission-driven, serving tens of thousands of researchers from top universities globally.
Design and deliver engaging training sessions, workshops, and webinars for academics to integrate the platform into their teaching practices.
Advise academics on assessment design and quality, and manage regional support operations across the Americas.
Build strong relationships with university partners, lead quarterly reviews, and support adoption and growth initiatives.
This partner organization provides a learning platform that helps universities improve assessment design and student outcomes. It is a small, globally distributed team operating in a dynamic, growth-stage environment.
Be the first point of contact for tick@lab support in APAC, resolving issues and owning customer communication through resolution.
Host regular check-ins and quarterly APAC community meetings, sharing new features and gathering customer feedback.
Advocate for APAC customer needs to product teams, building relationships and supporting training and events.
a-tune, a Transnetyx company, develops tick@lab, an animal colony management software for research institutions. Their culture values belonging, collaboration, and curiosity, celebrating diversity and giving back through YX Gives.
Deliver live new hire training and ongoing enablement for Customer Support and Operations teams.
Maintain LMS modules, create training materials, and update knowledge base articles before product launches.
Support enterprise client training, webinars, and product demos to drive platform adoption.
Donorbox is a fundraising platform and donor management system for nonprofits. Our fast-growing, profitable company is fully distributed with 150 employees across 23+ countries and was named a Best Place to Work in DC.
Shape the product strategy for Discourse Graphs, working with founders to prioritize features and define the roadmap.
Conduct weekly user research with research teams, synthesize feedback, and maintain a shared queue of work for engineers and designers.
Develop and share prototypes to guide product direction, collaborating alongside the team without traditional management duties.
Astera Institute is a philanthropic organization that funds the Discourse Graphs project, an open-source tool for research teams to write down, link, and share questions, claims, and evidence. The project is built by a small, distributed team across North America, Europe and India, with a culture of collaborative, self-directed work.
Research and evaluate potential partners to identify strategic collaboration opportunities.
Coordinate outreach and manage communications with prospective and existing partners.
Maintain partnership records, organize meetings, prepare materials, and track progress.
They are a growing technology team dedicated to making the job search process simpler, faster, and more effective through AI-powered solutions. They offer a supportive, collaborative, and evolving remote work environment.
Design, develop, and deliver training programs for new Support hires and ongoing team development.
Collaborate with Support Leadership to assess training needs and measure effectiveness through performance outcomes.
Stay close to frontline Support by regularly handling tickets to keep training grounded in real workflows.
Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. They raised a $50M Series D in July 2025 and support nearly 5,000 customers, with a team of roughly 300 people across 22+ countries.
Support Rater Training Program and serve as liaison across teams
Manage study reporting and ensure timely deliverable completion
Mentor junior team members and lead small studies
Cogstate advances brain health by providing digital cognitive assessments used in clinical trials and healthcare settings. With a global team of experts, the company supports over 2,000 clinical trials across 150+ countries in a collaborative, patient-first culture.
Provide world-class technical support and troubleshoot platform issues via email, phone, or chat.
Guide customers through Fieldguide features and best practices to enhance user experience.
Advocate for customer needs with Engineering and Product while maintaining help resources and supporting onboarding.
Fieldguide builds software that automates and streamlines work for assurance and audit practitioners in cybersecurity, privacy, and financial audit. As an early-stage startup backed by top investors, it maintains a remote-first, inclusive culture that values diversity and supporting each other's growth.
Provide responsive email support to users of a global digital learning platform, resolving inquiries and technical issues.
Meet performance targets for first response time, resolution time, and customer satisfaction in a fast-paced remote environment.
Document issues, escalate bugs, process refunds, and improve support templates and workflows.
Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities. They help streamline the hiring process by analyzing applications and sharing top candidates with hiring companies.
Respond to client inquiries and coordinate travel details accurately.
Maintain records and provide updates to ensure smooth client experiences.
Work independently in a fast-paced, remote environment with strong organization.
Aisles & Abroad is a travel services company that helps clients coordinate travel and reservations. The company offers a supportive and collaborative remote team environment with opportunities for growth.
Respond to client inquiries related to travel services, scheduling, and reservations
Assist with coordinating travel details and providing clear updates and follow-ups
Maintain accurate records and support the coordination process for accuracy and efficiency
Aisles & Abroad is a travel services company focused on delivering smooth and positive client experiences through travel coordination and support. They offer a supportive, collaborative remote environment with structured onboarding and ongoing support.
Own the support experience for the Myner app across chat, email, social media, and reviews, leading a small team of human and AI agents.
Design workflows that let AI and human support agents work together, with clear escalation paths so users always reach a person.
Turn support conversations into actionable insights for product, engineering, marketing, and survey teams to drive the product roadmap.
Myner is building the world's first global consumer omni-panel, turning data from what people buy and think into Agentic Flywheels that deliver breakout sales growth for brands. We're a small, remote-first team by design, focused on delivery over hours, with a founder-CEO who has already built and exited a unicorn in this industry.
Research destinations, accommodations, cruises, and vacation options to support client travel planning.
Coordinate reservation details, confirm travel information, and review itineraries for accuracy.
Provide professional customer support before and after travel while maintaining organized client records.
Aisles & Abroad is a travel services company that helps clients research and coordinate trips, accommodations, and travel details. The company emphasizes structured training, professional development, and a supportive remote work environment.
Serve as the Tier 1 point of contact for users across Hanover's digital products, resolving issues with professionalism and clarity.
Manage user onboarding, account setup, and access while escalating technical issues to Product and Engineering teams.
Track support trends and provide feedback to shape product improvements and maintain self-service resources.
Hanover Research provides high-quality research and analytics through a cost-effective subscription model to help corporate, higher education, and K-12 executives make informed decisions. It is a fast-growing, dynamic firm that values service, innovation, and leadership.
Research companies, industries, and key decision-makers.
Maintain and organize CRM data, including updating records and tracking outreach.
Support workflow improvements and general administrative tasks for the founder.
Assist World is a remote staffing platform that connects virtual assistants with clients. They foster a remote-first culture with incentives and no micromanagement.