Design and run structured onboarding programs covering product, tools, policies, and tone.
Partner with team leads and QA data to build targeted learning modules for skill gaps.
Deliver workshops and own the knowledge base, including playbooks, FAQs, and decision trees.
Resilia's customer support team owns training and enablement to deliver excellent service. The company is a global, async-first remote team that values continuous learning and inclusion.
Deliver engaging new hire and upskilling training sessions using standardized agendas and trainer guides.
Monitor performance metrics, create improvement plans, and serve as a subject matter expert during training initiatives.
Step in to support members via phone, email, and chat to resolve complex travel issues with a professional tone.
Engine is an AI-native platform for intelligent travel, building proprietary technology and supply for modern business travel. Serving over 38,000 customers and nearly 2 million travelers, Engine has been recognized as a Best Workplace for Innovators and Best Place to Work.
Deliver engaging new-hire and upskilling training sessions using established guides and workflows.
Monitor performance metrics, identify skill gaps, and create coaching plans to improve outcomes.
Provide direct member and partner support through phone, email, and chat, resolving complex issues.
The company operates in a fast-paced, technology-driven travel environment, focusing on customer experience and modern travel technology. Its culture emphasizes employee development, high service standards, and adaptability, with remote work opportunities.
Turn new survey designs, program changes, and Salesforce releases into practical training materials, job aids, and release notes for field staff.
Deliver live training sessions and record screen-capture demo videos so teams can refresh without waiting for a session.
Write internal communications pitched to each audience from Country Director to Field Officer, deciding what each group does not need to know.
GiveDirectly delivers cash transfers to people living in poverty, having distributed over $1B to 2+ million people across 15 countries since 2011. With a non-hierarchical, analytical culture and around 650 staff in country operations, it was named one of Time100's Most Influential Companies of 2026.
Deliver onboarding and skills-training programs for customer-facing roles, covering client communication and service standards.
Facilitate training sessions in person and virtually, and build content for Scorpion's tech suite and digital marketing channels.
Administer LMS learning paths, gather feedback, and partner with teams to keep training materials current.
Scorpion is a technology and services company helping local businesses thrive through marketing, SEO, reviews, and customer experience tools. It combines AI support with human expertise and values a winning mindset, genuine care, and teamwork.
Design and develop training programs, onboarding modules, and assessments for internal support teams and vendor partners.
Facilitate training sessions and provide direct coaching and actionable feedback to agents and vendor trainers.
Use QA findings and performance signals to identify training gaps and bring recommendations to management.
Airalo is the world's first eSIM store, helping millions of travelers access affordable mobile data in 200+ countries and regions. They are a team of 400+ people across 60+ countries, building a product used by travelers every day, with a culture of trust, ownership, and freedom.
Prepare and deliver high-quality training to new and existing customers using adult learning principles and various instructional tools.
Enhance training effectiveness by evaluating formats, leveraging AI, coaching customer super users, and implementing reinforcement strategies.
Collaborate with Product, Support, and Customer Success teams to share insights and support achievement of KPIs, including process compliance and customer satisfaction.
PointClickCare is a leading health tech company that helps providers deliver exceptional care through the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners. Founded and privately held, it serves over 30,000 provider organizations, reinvests significantly in R&D, and is recognized as a top private cloud company and one of Canada’s Most Admired Corporate Cultures.
Own enablement strategy for Aveni Assist and Detect, shaping best practices for every user type.
Design and launch scalable certification and training programmes via LMS for thousands of users.
Build and lead a high-performing enablement team while delivering key training sessions yourself.
Aveni is an award-winning technology company using advanced AI and natural language processing to drive enterprise productivity in financial services. The company fosters a collaborative, innovative culture with remote flexibility and a strong commitment to diversity.
Develop and execute the AirHub training, user readiness, support, and adoption strategy.
Create and deliver role-based training, user guides, and support materials for diverse user populations.
Establish and manage user-support models and monitor adoption barriers.
Valiant Solutions is a security-focused IT solutions provider with public clients nationwide, named one of the fastest-growing privately held companies by Inc. 5000 and Washington Technology's Fast 50. With a strong focus on employee culture, they offer great benefits and career development opportunities.
Create, maintain, and update training content and resources in collaboration with teams to ensure relevance and accessibility.
Facilitate engaging workshops, role-plays, and shadow sessions while supporting year-round training for a high volume of trainees.
Coordinate training program evaluations, analyze data, and contribute to continuous improvement initiatives.
The Trevor Project is a non-profit organization dedicated to suicide prevention and crisis intervention for LGBTQ young people. We operate the world's largest safe space social networking site and have been saving lives for over 20 years with a culture rooted in heart, integrity, community, belonging, and progress.
Investigate and resolve client issues across scheduling, shift management, and integrations, documenting findings clearly.
Collaborate with Engineering, Product, and Customer Success to escalate complex issues and improve the client experience.
Help build scalable support processes, contribute to documentation, and surface recurring issues to the team.
ReadyOn is the intelligent labor operating system for frontline enterprises, helping large employers hire, schedule, and manage their frontline workforce at scale. As a Series A startup backed by leading investors, it offers a fast-paced, collaborative culture where employees are encouraged to take ownership and shape the support function.
Assist in launching live online training programs, including application setup and hiring
Collaborate with teams to run operations and analyze program data for insights
Facilitate live classes and support learners with troubleshooting and empathy
Correlation One is a global provider of AI and data workforce development programs, having trained over 500,000 professionals across 11 countries. They work with Fortune 500 enterprises and government agencies to close skills gaps, fostering a collaborative culture where the best ideas win.
Develop training plans, materials, and multimedia content to support adoption of new processes and software.
Deliver instructor-led and web-based training events for the VA workforce.
Measure training effectiveness and support workforce adoption within six months of implementation.
Artemis is a professional services firm supporting federal government programs, including the Veteran and Family Member Program modernization. They emphasize a collaborative culture of self-starters, proactive problem solvers, and action-oriented team players.
Evaluate customer interactions across calls, emails, chats, and tickets against quality standards.
Design and deliver onboarding and continuous training modules, plus actionable coaching feedback.
Identify performance trends and build targeted learning interventions to drive operational excellence.
Learning Network is a growing, innovative, and customer-centric educational services company that brings innovative education to thousands of students. The culture prioritizes service, with a supportive community of people who care about customers and colleagues.
Resolve and respond to tickets submitted by faculty and students.
Prepare, maintain, and troubleshoot issues for exams and courses within the LMS.
Attend and conduct student and faculty orientations, including online office hours.
Orbis Education partners with universities to expand pre-licensure healthcare programs, producing thousands of graduates ready to enter the workforce. As a subsidiary of Grand Canyon Education, the company offers a collaborative team environment, extensive training, and structured professional development.
Coach and mentor Customer Success Managers to improve customer satisfaction, retention, and relationship management.
Conduct quality reviews on customer interactions and provide detailed feedback for performance improvement.
Develop and deliver tailored coaching plans, training sessions, and skill refreshers to reinforce best practices.
Wing Assistant provides remote virtual assistants and staffing solutions to businesses worldwide. The company promotes a remote-first culture and supports employees working across diverse time zones.
Own onboarding and continuous enablement delivery for EMEA new hires, independently designing and delivering programs.
Manage onboarding logistics, schedules, and track new hire progress through their ramp period.
Act as primary point of contact between EMEA Sales, Product, and Customer Success leads on enablement priorities.
Pacvue is a leading Commerce Media OS powering over $12B in advertising spend across 100+ global retail media networks. With over 70,000 brands and agencies, they deliver a comprehensive platform for businesses of all sizes, fostering an inclusive global community.