Conduct high-volume inbound and outbound patient outreach via phone to educate, engage, and enroll eligible patients in care management programs.
Accurately document patient interactions and enrollment outcomes in a timely manner, collaborating with care teams for a seamless patient experience.
Follow established outreach workflows and compliance requirements while adapting conversations to meet individual patient needs and escalating concerns as needed.
Jaan Health is a leading AI-based care management company serving healthcare providers with its proprietary Phamily platform that enables high-quality proactive care. As an early-stage company, it values a growth mindset, ownership, and collaboration among its smart and humble team.
Follow scripts to educate patients and coordinate care needs.
Aledade empowers independent primary care practices by building value-based care networks that improve patient outcomes and physician sustainability. Founded in 2014, they are the largest network of independent primary care in the country, fostering a collaborative, inclusive, and remote-first culture.
Efficiently schedule and coordinate medical appointments between patients and healthcare providers, managing calendar reminders to ensure timely healthcare delivery.
Facilitate effective communication between patients, providers, and team members while handling outbound and inbound calls to address inquiries and resolve issues.
Support Remote Therapeutic Monitoring and Remote Patient Monitoring, manage documentation, and help patients complete Health Risk Assessments to prepare for visits.
CareTalk Health is a fully remote, nationwide virtual medical practice that partners with Medicare Advantage plans to deliver Annual Wellness Visits and close care gaps. They are a fast-growing telehealth organization with a nationwide clinical workforce, committed to creating an inclusive environment for all employees.
Build trusting relationships with patients and providers to address health barriers and coordinate care.
Navigate medical, behavioral, and social systems to connect patients with appropriate resources.
Support value-based care outcomes through proactive outreach, documentation, and quality measures.
Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. As a growing and innovative organization, we operate with a high degree of agility.
Guide older adults and their caregivers through the intake process with warmth and clarity.
Coordinate care by matching patients with the right therapist and ensuring they feel supported.
Serve as the first emotional point of contact, turning vulnerability into reassurance and trust.
Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing healthcare segments in America. They are a remote-first, small agile team focused on compassionate care.
Coordinate care for adolescent and young adult patients, including outreach, chart scrubbing, and panel management.
Provide medical assistant duties and support the care team with referrals, follow-ups, and documentation.
Communicate with patients and families via phone, MyChart, and email to ensure compliance and care coordination.
Oregon Health & Science University is a public academic health center in Portland, Oregon, providing patient care, groundbreaking research, and training for healthcare professionals. It is the largest employer in Portland, operating hospitals and clinics across Oregon and Southwest Washington, and is committed to being an anti-racist, multicultural institution.
Manage patient inquiries via telephone and portal, assist with scheduling follow-up appointments with providers or specialists.
Maintain electronic health records and patient rosters, coordinate documents for provider review, facilitate orders, and assist with prior authorizations.
Answer incoming calls professionally, collaborate with interdisciplinary care teams, and ensure seamless communication within the health network.
Curana Health is a national leader in value-based care for senior living communities and skilled nursing facilities, providing solutions to enhance health outcomes and streamline operations. Founded in 2021, the company has grown to serve 200,000+ seniors in 1,500+ communities across 32 states with a team of over 1,000 employees, and was ranked #147 on the Inc. 5000 list of fastest-growing private companies.
Manage high-volume inbound communications across phone, email, chat, and SMS as the first point of contact for patients.
Schedule appointments and coordinate with GI Providers, Registered Dietitians, and Behavioral Health Providers.
Respond to billing and insurance questions, triage clinical inquiries, and de-escalate challenging interactions with empathy.
Oshi Health is a virtual digestive health practice transforming GI care by combining compassionate, multidisciplinary care with innovative technology to help people with chronic digestive conditions. It is a remote-first, mission-driven high-growth startup with a focus on patient-centered care and team collaboration.
Conduct high-volume telephonic and text outreach to eligible families to schedule initial visits with the clinical team.
Use CRM tools to manage eligibility lists and meet daily, weekly, and monthly targets for sign-ups.
Develop and refine outreach strategies and messaging to improve activation rates.
Nest Health is a value-based care provider offering comprehensive medical, behavioral, and social care to families through an in-home and virtual model. As a fast-growing startup founded in 2022, Nest fosters a collaborative, entrepreneurial culture where team members wear multiple hats and drive impact.
Educates patients about eligible healthcare services and directly schedules them with the provider team.
Builds trust-based relationships by empathetically addressing patient inquiries and objections.
Makes outbound calls to educate patients on Strive's holistic care model and schedules provider visits.
Strive Health is on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey. The company is a passionate team that cares deeply about making an impact, shows up as One Team, and elevates the everyday.
Serve as a vital link between patients and healthcare services, coordinating care across primary, specialty, and behavioral health divisions.
Conduct patient assessments and community outreach to engage underserved populations in the Bronx, addressing barriers to care.
Utilize remote patient monitoring tools and electronic health records to track patient progress and adjust care plans.
Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to underserved residents. Founded in 1999, the company has grown to 50+ locations with 500+ providers, focusing on a population health model and a supportive team environment.
Answer inbound patient calls promptly, document in EMR, and route to appropriate departments.
Make outbound calls for scheduling, follow-ups, and targeted campaigns while maintaining HIPAA compliance.
Meet performance metrics like handle rate and SLA adherence while collaborating with clinical teams.
Accompany Health is a primary, behavioral, and social care provider for patients with complex needs, offering at-home and virtual care with 24/7 support. The company is distributed across the US, with a mission-driven, empathetic care team and a startup culture.
Handle referral coordination, appointment scheduling, insurance verification, and medical records requests for members.
Communicate updates to providers and members, ensuring world-class service and access to high-quality doctors.
Work collaboratively in a fast-paced virtual care team, managing multiple priorities with excellent attention to detail.
Included Health is a healthcare company that delivers integrated virtual care and navigation, breaking down barriers to provide high-quality care for everyone. The company offers care guidance, advocacy, and access to virtual and in-person care across various health needs.
Provide proactive care coordination for patients with complex chronic conditions, including chronic kidney disease.
Conduct high-volume outbound patient outreach via text and phone to maintain engagement and compliance.
Support clinical workflow by coordinating referrals, follow-ups, and documenting interactions for billing compliance.
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered approach. They are a committed team focused on improving patient outcomes and quality of life, with a culture of innovation and compassion.
Handle inbound and outbound calls in a fast-paced call center environment.
Manage patient communications via SMS, chat, and email.
Maintain patient records, ensure HIPAA compliance, and resolve concerns with first contact resolution.
Herself Health is a primary care startup focused on women aged 65 and older. With a team of 100+ colleagues, they are dedicated to providing specialized, patient-centric care.
Provide exceptional customer service and build rapport with patients.
Serve as the new patient scheduling liaison for 16 clinics and telehealth visits across 20+ states.
Manage and schedule new patient appointments and promptly respond to patient inquiries.
Aligned Modern Health is changing the face of healthcare with a holistic, multi-disciplinary model offering evidence-based solutions. The company has 16 clinics across Chicago and suburbs, provides telehealth services in over 20 states, and prides itself on outstanding clinical outcomes and a five-star patient experience.
Serve as a primary point of contact for patients through phone, email, and in-app messaging.
Partner with cross-functional teams to ensure coordinated support throughout the care journey.
Resolve non-clinical inquiries while delivering a positive, patient-centered experience.
Sunrise Group is building the future of sleep health by combining breakthrough technology with expert care. The company has grown from a single innovation into a complete sleep health company with an international team across the US, France, and Belgium, and values clarity, trust, collaboration, and compassion.
Answer inbound calls and make outbound calls to participants enrolled in the Condition Management Program.
Assist participants via email and online messaging, and accurately document all participant communications.
Work independently and in a team environment with strong customer service skills; no experience required as training is provided.
Cottingham and Butler's Health and Wellness division focuses on reducing medical costs while increasing employee engagement and productivity through onsite screenings, technology, and condition management programs. They value an open-door culture where team opinions are appreciated.
Take inbound calls from patients, providers, and members to assist with healthcare needs, insurance questions, and triage support.
Provide empathetic, patient-focused service in a remote environment, managing calls that may involve emergent situations.
Support members with insurance navigation, including changing primary care physicians, locating urgent care clinics, and obtaining prescription authorizations.
Carenet Health has pioneered healthcare consumer engagement for over 30 years, interacting with 1 in 3 Americans daily to deliver positive experiences and improve outcomes. We foster a culture of collaboration, creativity, and accountability, empowering growth through trust and opportunity.
Supervise and coach a team of Outreach Specialists to meet engagement targets.
Conduct call audits and manage performance metrics like schedule rate and show rate.
Partner with market teams and drive adoption of new AI tools.
Accompany Health is a primary, behavioral, and social care provider for patients with complex needs, offering at-home and virtual care. They are a fast-paced startup with an empathetic care team, guided by proven care models.