Source Job

• Serve as the first point of contact, guiding patients through initial consultations and assessments.
• Coordinate care journeys by scheduling sessions with patients, caregivers, and medical teams.
• Reach out to interested patients to explain services and schedule appointments.

Isaac Health improves brain health at the population level by providing access to specialty brain health and dementia care services. Since launching in 2022, they have scaled across the US with support from leading healthcare investors and a focus on clinical quality and safety.

• Educates patients about eligible healthcare services and directly schedules them with the provider team.
• Builds trust-based relationships by empathetically addressing patient inquiries and objections.
• Makes outbound calls to educate patients on Strive's holistic care model and schedules provider visits.

Strive Health is on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey. The company is a passionate team that cares deeply about making an impact, shows up as One Team, and elevates the everyday.

• Make outbound calls to schedule patient appointments using Five9 dialer.
• Document call activity, update patient contact info, and handle inbound calls.
• Follow scripts to educate patients and coordinate care needs.

Aledade empowers independent primary care practices by building value-based care networks that improve patient outcomes and physician sustainability. Founded in 2014, they are the largest network of independent primary care in the country, fostering a collaborative, inclusive, and remote-first culture.

• You'll make 80–100+ daily outreach touchpoints via phone, SMS, and email to connect with members and guide them through the intake process with efficiency and warmth.
• You'll own the member relationship from first outreach through handoff to the Care team, persuading undecided members with clear articulation of Leap's value.
• You'll partner closely with Care Guides, Member Growth, and Care Operations, while having a real voice in how this function evolves as we grow.

Leap is a fast-growing benefits solutions company that is redefining employer specialty pharmacy by eliminating hidden markups and expanding access to high-quality infusion care. We partner with Fortune 500 companies and leading TPAs, and we're building an outlier team focused on real impact, energy, and commitment.

• Efficiently schedule and coordinate medical appointments between patients and healthcare providers, managing calendar reminders to ensure timely healthcare delivery.
• Facilitate effective communication between patients, providers, and team members while handling outbound and inbound calls to address inquiries and resolve issues.
• Support Remote Therapeutic Monitoring and Remote Patient Monitoring, manage documentation, and help patients complete Health Risk Assessments to prepare for visits.

CareTalk Health is a fully remote, nationwide virtual medical practice that partners with Medicare Advantage plans to deliver Annual Wellness Visits and close care gaps. They are a fast-growing telehealth organization with a nationwide clinical workforce, committed to creating an inclusive environment for all employees.

• Make outbound calls to 80-100 prospective members daily to educate them on Thyme Care's free support services and encourage enrollment.
• Build trusting relationships through active listening, document member needs, and obtain consent while escalating urgent issues.
• Participate in coaching sessions to meet quality and productivity goals, with a focus on metrics and growth mindset.

Thyme Care is a market-leading value-based oncology care enabler, partnering with health plans, providers, and employers to improve outcomes and lower costs for people with cancer. They combine high-touch human support with technology and AI, and are a tech-native organization fostering a culture of inclusion and diverse perspectives.

• Lead and develop a team of Enrollment Specialists to hit daily and weekly performance targets through coaching, huddles, and 1:1s.
• Keep operations on track by handling HR tasks like timecards and PTO, and coaching the team to follow processes seamlessly.
• Drive continuous improvement by partnering with other leads to fix enrollment queue issues and surfacing opportunities to improve workflows and conversion.

Thyme Care is a market-leading value-based oncology care enabler that partners with health plans, providers, and employers to improve outcomes and lower costs for people with cancer. As a tech-native organization, it combines human support with AI and has a bold vision to become a household name in cancer care.

• Conduct outbound and inbound calls to support patients recently discharged from the ER and schedule appointments.
• Assist with administrative tasks and coordinate patient care with team members and provider networks.
• Become an expert with software like EMR, Slack, and Five9 to deliver high quality customer service.

Fuze Health is a digital health company that empowers patients to connect with care providers and health resources. It combines capabilities from LetsGetChecked, Truepill, and Alto Pharmacy, with a growing team focused on next-generation healthcare solutions.

• Handle referral coordination, appointment scheduling, insurance verification, and medical records requests for members.
• Communicate updates to providers and members, ensuring world-class service and access to high-quality doctors.
• Work collaboratively in a fast-paced virtual care team, managing multiple priorities with excellent attention to detail.

Included Health is a healthcare company that delivers integrated virtual care and navigation, breaking down barriers to provide high-quality care for everyone. The company offers care guidance, advocacy, and access to virtual and in-person care across various health needs.

• Supervise and coach a team of Outreach Specialists to meet engagement targets.
• Conduct call audits and manage performance metrics like schedule rate and show rate.
• Partner with market teams and drive adoption of new AI tools.

Accompany Health is a primary, behavioral, and social care provider for patients with complex needs, offering at-home and virtual care. They are a fast-paced startup with an empathetic care team, guided by proven care models.

• Respond to patient inquiries regarding prescription drug plan coverage and fulfillment through the pharmacy, including answering inbound calls and conducting status checks.
• Make outbound patient refill phone calls, coordinate medication refills including data entry and pharmacy claim adjudication, and resolve adjudication error messages.
• Manage, organize, and update relevant data using database applications, identify trends, and participate in process improvement initiatives.

Shields Health Solutions is a healthcare company that partners with health systems to deliver specialty pharmacy services. They focus on patient engagement and medication adherence through integrated care models.

• Make outbound calls to schedule appointments for preventative health screenings and assess high-risk patients.
• Assist members with benefits, insurance information, and conduct surveys to enhance their healthcare experience.
• Work remotely from home in a role that requires strong computer skills, empathy, and excellent customer service.

Carenet Health pioneers advancements across the healthcare consumer journey, interacting with 1 in 3 Americans daily. They have over 30 years of experience and foster a collaborative, innovative culture focused on growth and accountability.

• Coordinate care for adolescent and young adult patients, including outreach, chart scrubbing, and panel management.
• Provide medical assistant duties and support the care team with referrals, follow-ups, and documentation.
• Communicate with patients and families via phone, MyChart, and email to ensure compliance and care coordination.

Oregon Health & Science University is a public academic health center in Portland, Oregon, providing patient care, groundbreaking research, and training for healthcare professionals. It is the largest employer in Portland, operating hospitals and clinics across Oregon and Southwest Washington, and is committed to being an anti-racist, multicultural institution.

• Serve as the vital link between members and their dental care by answering 40-60 inbound calls daily, addressing inquiries with compassion and expertise.
• Capture member information accurately, investigate unresolved issues, and collaborate with internal teams to ensure timely resolutions.
• Maintain flexibility and compliance with HIPAA, while navigating multiple software systems in a high-volume call center environment.

Avēsis has been providing essential ancillary benefit solutions since 1978, developing and administering programs covering over 8.5 million members. They strive for excellence in member satisfaction and client retention, fostering a culture of inclusivity and diversity.

• Provide exceptional customer service and build rapport with patients.
• Serve as the new patient scheduling liaison for 16 clinics and telehealth visits across 20+ states.
• Manage and schedule new patient appointments and promptly respond to patient inquiries.

Aligned Modern Health is changing the face of healthcare with a holistic, multi-disciplinary model offering evidence-based solutions. The company has 16 clinics across Chicago and suburbs, provides telehealth services in over 20 states, and prides itself on outstanding clinical outcomes and a five-star patient experience.

• Handle inbound and outbound communications for up to 6 ambulatory practices, including patient inquiries and scheduling.
• Document and relay patient information to practices, following established guidelines for medication reconciliation and insurance verification.
• Utilize Epic and multiple communication tools to provide accurate appointment details and home instructions.

Boston Medical Center is a nationally-recognized leader in health equity, nursing, and initiatives to combat climate change, dedicated to providing exceptional and equitable care to all. We are a large hospital with a strong sense of teamwork and support, recognized as a top employer and best place to work.

• Manage registration, scheduling, and rescheduling for new and existing patients.
• Ensure accurate record management by obtaining and communicating patient information.
• Receive, screen, and coordinate telephone calls from healthcare providers.

Luna is a tech-enabled physical therapy platform operating in 28 states with 25+ nationwide partners. The company has been recognized as a top employer in healthcare by Forbes and is known for its award-winning technology and clinical models.

• Serve as the welcoming anchor for the practice, blending compassionate communication with organizational skills.
• Schedule new patient appointments, manage scheduling systems, and collect intake data accurately.
• Proactively address cancellations, re-engage patients, and maintain flawless EMR documentation.

Isaac Health improves brain health by providing accessible specialty dementia care services. Founded in 2022, it has scaled across the US with support from leading healthcare investors and a focus on clinical quality.

• Serve as the first point of contact for prospective patients, managing inbound and outbound communications via calls, chats, texts, and emails.
• Assess and qualify leads with empathy, schedule consultations, and follow up post-procedure to ensure a seamless care journey.
• Maintain accurate lead documentation in CRM, escalate trends, and collaborate with internal teams to improve patient experience and revenue growth.

Puzzle is a tech recruitment company that connects talent with healthcare provider roles. They emphasize remote work and professional development, with a focus on patient-centered care support.

• Handle inbound calls in a high-volume environment supporting SLA objectives.
• Provide high quality service and support to callers, efficiently meeting their needs from start to finish.
• Collaborate across departments with clinical and non-clinical colleagues to ensure seamless care and positive member outcomes.

Interwell Health is a kidney care management company that partners with physicians to reimagine healthcare. With expertise, scale, compassion, and vision, the company sets the industry standard and employs a mission-driven team committed to helping patients live their best lives.