Handle inbound and outbound calls from Westgate Resort owners to assist with reservations and account inquiries.
Educate owners on timeshare usage rights, process external exchange requests, and offer travel protection.
Maintain accurate documentation and meet quality and performance expectations while using multiple systems.
Westgate Resorts is the largest privately held timeshare company in the world, operating 60+ resorts in top destinations. With 9,000 team members, it offers a supportive and rewarding workplace recognized as a Best Company to Work For.
Audit upcoming trips for accuracy and completeness before service.
Respond to phone calls and emails from transportation providers to resolve operational issues.
Source and secure last-minute transportation providers to maintain service commitments.
CharterUP transforms the group transportation market with an AI-native platform for charter, shuttle, and autonomous vehicle operations. Trusted by Fortune 500 companies, it operates as a remote-first, high-growth startup with a tech hub in Austin, TX.
Own account implementations, field execution, and operational resets across multiple markets.
Develop playbooks, training, and standards to ensure processes are adopted network-wide.
Coach field teams and use operational data to drive continuous improvement and measurable success.
Saltbox makes the hardest parts of running a small online business simple by offering flexible warehouse suites, offices, and logistics support for eCommerce entrepreneurs. The company is growing, with new locations opening and a focus on helping small business owners succeed.
Lead and manage daily performance of assigned frontline teams, ensuring adherence to quality, productivity, and service standards.
Analyze key operational metrics and trends to identify risks and improvement opportunities.
Foster employee growth through structured coaching, mentoring, and ongoing performance feedback.
Carenet Health is a healthcare services company that provides patient engagement and care coordination solutions. The company operates with a focus on delivering a seamless member experience through its BPO operations, though specific size and culture details are not provided.
Optimize global workforce management for pro phone teams and drive strategic improvements to tools and platforms.
Develop staffing forecasts from finance projections and volume trends, and enhance reporting with data and analytics.
Serve as escalation point for production challenges and lead projects to address recurring bottlenecks.
Angi powers the home services industry, connecting homeowners with skilled pros and pros with winnable work. Founded in 1995, the global company has 9 brands in 8 countries and employees worldwide.
Provide execution and administrative support including creating presentations, processing invoices, and managing scheduling.
Support people operations including onboarding, offboarding, performance management, and HR processes.
Offer ad hoc team support by proactively resolving issues and maintaining a positive, solutions-oriented attitude.
Superbolt is an award-winning, direct-to-consumer agency headquartered in New York City, specializing in unlocking long-term growth for brands that matter. We're a multidisciplinary team of growth experts, data strategists, and creatives who move fast and care deeply about doing things well.
Own day-to-day workforce management across voice and chat support channels, including forecasting, scheduling, and real-time queue management.
Make daily adjustments to Zendesk triggers, automations, and Intercom routing to optimize ticket flow and agent workloads.
Monitor AI chatbot performance daily, adjust forecasts based on deflection trends, and report KPIs like SLA adherence and occupancy.
Tekmetric is an all-in-one cloud-based platform helping auto repair shops run smarter and grow faster. Founded in 2017 in Houston, the company has grown from a single shop's vision to the industry's leading solution, fostering a culture of transparency, integrity, and innovation.
Partner directly with the founder on operational priorities and company initiatives.
Create accountability systems, workflows, and processes across the organization.
Develop and maintain dashboards, reporting, and performance tracking systems.
Click and Love is a rapidly growing affiliate marketing and content business that blends organic content, paid advertising, and strategic partnerships. They are a scaling company seeking an operational leader to bring structure and accountability.
Manage and coordinate reservation requests with accuracy and efficiency.
Collect client preferences, review booking details, and communicate confirmations.
Maintain organized records and provide administrative workflow support.
Aisles & Abroad assists clients with travel and reservation management. The company operates remotely with a collaborative team environment and offers professional development opportunities.
Manage a team of Data Collection Driving Operations field resources and oversee day-to-day operations.
Conduct periodic reviews, facilitate team meetings, and collaborate with other team members to manage workload.
Provide SME advice on regional issues, assist in resource planning, and ensure quality and financial controls.
TSMG provides field projects and data collection driving operations services. They are a company focusing on operations management with a culture that values team collaboration and continuous improvement.
Assist with reservation requests, confirmations, and scheduling updates.
Respond to guest inquiries via email, phone, and messaging platforms.
Maintain accurate records, calendars, and service documentation.
We are a coordination-focused services company that supports clients with reservations, scheduling, and guest-related service needs. We prioritize organization, clear communication, and a positive client experience, offering a structured and supportive work environment.
Lead, scale, and coach teams managing clinical intake and family onboarding pipelines.
Drive funnel conversion with aggressive speed-to-lead times and maximize inquiry-to-orientation rates.
Oversee high-volume data collection and champion operational agility through continuous improvement.
AnswersNow is trailblazing the future of autism therapy with a virtual ABA therapy platform designed by clinicians. They operate fully remote and are scaling their team to reshape autism therapy.
Lead daily operations of a Member Support team across chat, phone, email, and SMS.
Coach and develop agents through quality monitoring and weekly coaching sessions.
Handle escalated member cases and collaborate with internal teams to improve processes.
OneImaging offers a concierge radiology service with a network of over 5,000 vetted providers across 48 states, reducing imaging costs by 60-80%. The company aims to provide fair pricing and eliminate surprise bills for patients and payers.
Assess and mature Fullscript's workforce management processes, including forecasting and capacity planning across multiple support channels.
Build staffing models and scheduling practices to optimize service levels, handle time, and intraday operations.
Partner with cross-functional leaders to align staffing plans with business priorities and improve routing strategies.
Fullscript is a health technology company that builds tools for practitioners to manage patient care, including clinical insights and supplement access. With over 125,000 practitioners and 10 million patients, it fosters a culture of curiosity, teamwork, and impact-focused innovation.
Create personalized guest experiences by accurately managing reservations and guest history.
Maintain complete knowledge of resort facilities, accommodations, pricing, and local attractions.
Upsell services and collaborate with teams to ensure exceptional guest satisfaction.
White Barn Inn, Auberge Collection, is a beloved New England landmark offering luxury accommodations, fine dining, and spa services in Kennebunk, Maine. The 28-room property is part of the Auberge Resorts portfolio, known for crafted luxury and gracious service.
Lead a team of Member Support Representatives, providing coaching, feedback, and performance reviews.
Monitor team performance against metrics and identify coaching opportunities.
Serve as the first point of escalation for member issues and partner with cross-functional teams.
Foodsmart is a Foodcare platform that delivers nutrition-driven healthcare. It serves over 3 million members and recently secured a $200 million investment to expand its reach.
Lead, coach, and develop the Customer Support team through hiring, training, and performance conversations.
Manage daily operations of support queues and handle complex escalated customer issues.
Monitor performance metrics using Zendesk and Sigma, identify trends, and drive data-informed improvements.
Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses and care for their clients. Founded in 2016, we are a remote-first team of curious and empathetic people headquartered in Toronto, trusted by tens of thousands of practitioners across 70+ countries.
Lead operational excellence by overseeing day-to-day functions to ensure efficiency, consistency, and alignment with business goals across teams.
Drive performance and accountability by setting clear goals, monitoring KPIs, and holding teams responsible for service levels and quality standards.
Collaborate cross-functionally with leaders in Quality, Training, Workforce, Product, and Data to identify gaps and implement scalable solutions.
Papa provides social support by pairing older adults and families with trained companions to reduce loneliness and improve health. Founded in 2017 and headquartered in Miami, the company is backed by major investors and fosters a people-first culture focused on community and belonging.
Manage customer service operations end-to-end including escalation pathways, tooling, and metrics.
Partner with engineering to translate operational needs into software tickets and with marketing on campaign operations.
Build dashboards, track KPIs, and create systems and playbooks that let the organization scale.
Enveda is reinventing drug discovery by harnessing nature's intelligence to identify new medicines four times faster than industry standard. They are a Unicorn startup with a $150 million Series D, an award-winning culture recognized by Newsweek and Forbes, and a team driven by creativity, collaboration, and deep respect.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear documentation.
Clipboard runs an app-based marketplace connecting healthcare professionals with workplaces needing staff, enabling financial stability for workers and care for millions across the U.S. Founded in 2016, the company is a remote-first team of over 1,000 people, has been profitable since 2022, and is the leader in Long-Term Care staffing.