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• Respond to customer questions about CerebriOS software products and guide users through features, settings, and workflows.
• Troubleshoot common software and account-related issues, investigate reported problems, and document support requests and resolutions.
• Escalate complex issues to internal teams, follow up with customers, and help create product guides, FAQs, and support documentation.

CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. The company fosters a remote-first working environment with a focus on intuitive technology and practical business workflows.

• Provide personalized technical support to customers via email and phone.
• Troubleshoot and resolve issues while collaborating with engineering teams.
• Create and maintain help center resources to empower customer self-service.

Loopio is a SaaS company that provides a platform for managing RFP responses. The remote-first company fosters a supportive culture with a 'Got Your Back' mantra and opportunities for growth.

• Provide day-to-day administrative and operational support to attorneys and legal teams.
• Manage documents, calendars, client communications, and deadlines with high accuracy.
• Draft and format routine correspondence, conduct research, and maintain case management systems.

Your Startup Operations is a boutique agency providing operational services to small businesses, primarily in the United States. We deliver white-glove service with flexibility, care, and affordability, and our team values solution-focused thinking, curiosity, ownership, resourcefulness, and excellence.

• Provide personalized support to Loopio users by troubleshooting and resolving issues via email and phone.
• Empower customers by creating help center resources and participating in internal training sessions.
• Partner with cross-functional teams to deliver value and contribute to customer retention.

Loopio is a software company that provides a platform for teams to manage and respond to RFPs efficiently. They are a remote-first organization with a global team across Canada, India, and the UK, fostering a supportive and inclusive culture.

• Respond to incoming calls, emails, and inquiries professionally and promptly.
• Review and qualify incoming inquiries, gather project details, and coordinate calls with appropriate team members.
• Maintain accurate records of inquiries, communications, and follow-up activities.

Bitarchitects is a premier architecture, engineering, and construction firm headquartered in Washington, D.C., known for driving innovation in the built environment. They offer fully integrated services covering every phase of a project, from design through execution, and pride themselves on being a dynamic and fast-growing company.

• Respond to client questions and resolve software-related issues via phone, chat, and email.
• Develop deep expertise in the organization's software products to provide effective support.
• Collaborate with internal teams to ensure seamless client experiences and continuous improvement.

This software company provides mission-critical solutions for organizations making a positive social impact. The company fosters a remote-first, collaborative culture with a focus on employee well-being and professional growth.

• Provide fast, professional, and helpful support to customers, partners, startups, and other stakeholders.
• Answer client questions via email, chat, and other support channels with accurate information.
• Record customer contacts, resolve complaints, and follow up to ensure issues are corrected.

Beta-i is an innovation consultancy that partners with startups, organizations, and entrepreneurs to deliver unique programs and services. They offer a remote, team-oriented work environment with opportunities for training and career development.

• Respond to client questions and follow up with resolutions, liaising with cross-functional teams.
• Troubleshoot tier-2 requests from foreign nationals regarding account navigation and status.
• Lead client and foreign national training on the Envoy app and maintain team materials.

Envoy Global is a proven innovator in the global immigration space, combining an industry-leading tech platform with holistic service. The company values excellent client service and supports a remote-first culture.

• Manage a portfolio of 100-200 named accounts, using AI tooling to prioritize and drive outcomes.
• Conduct workshops and create success plans to maximize customer value and ensure adoption.
• Collaborate cross-functionally with Sales, Support, and Product to resolve technical issues.

Samsara is the pioneer of the Connected Operations Cloud, enabling organizations that depend on physical operations to harness IoT data for actionable insights. We are a public company with a diverse workforce, committed to improving the safety, efficiency, and sustainability of the operations that power the global economy.

• Serve as a primary point of contact for clients, responding to inquiries via phone, email, and client portal.
• Troubleshoot client concerns, provide timely solutions, and escalate complex matters to the appropriate manager.
• Build and maintain strong client relationships through proactive, professional communication.

Magna Legal Services is a trusted nationwide partner to law firms, corporations, insurance carriers, and government agencies, delivering comprehensive legal support at every stage of a case. The company fosters a culture of expertise, dedication, and professionalism where talented people can do meaningful work and grow their careers.

• Lead and manage the customer support function, overseeing email, chat, and voice channels while remaining hands-on with customer interactions.
• Monitor team performance, KPIs, SLAs, and CSAT, and drive improvements to workflows, processes, and knowledge resources.
• Act as the primary escalation point for complex issues and collaborate with Product and Engineering to turn feedback into actionable improvements.

This role is with a partner company of Jobgether, a B2B SaaS platform serving businesses and professional teams worldwide. They are a growing company with a diverse, collaborative team and a culture of transparency and autonomy.

• Diagnose and resolve complex technical issues independently, leveraging specialized knowledge of Olo's products and services.
• Manage customer inquiries and escalations via phone and written interactions, meeting KPIs like CSAT and SLAs.
• Recognize patterns in customer issues, advocate for product improvements, and mentor newer team members as needed.

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, helping customers deliver more personalized and profitable guest experiences. With over 800 restaurant brands and 400 integration partners, Olo processes millions of orders daily, fostering a culture of innovation and customer-centricity.

• Lead and coach a small team of Customer Success Managers, establishing clear operating cadences and enforcing CRM hygiene.
• Build and implement playbooks for onboarding, account reviews, and renewals, and own key metrics like adoption and churn prevention.
• Collaborate with Sales and Product leadership to align feedback loops and ensure a high-accountability, customer-first culture.

SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, delivering personalized sales calls, demos, and follow-ups in real time across multiple languages. The company is a growing global workforce with a close-knit operation and corporate headquarters in Vancouver, Canada.

• Be the first point of contact for customers, logging all interactions as support tickets.
• Respond promptly and prioritize issues based on SLA and operational impact.
• Resolve or route tickets and provide proactive updates to customers.

GovWorx helps public safety agencies tackle the loss of experience with its AI-powered platform, CommsCoach, which automates QA and training for emergency communications. They are a technology company focused on supporting 9-1-1 centers across the country.

• Provide high-quality technical support via phone, chat, and email for the Absorb platform.
• Troubleshoot and investigate issues to determine root causes and deliver effective solutions.
• Manage client expectations and act as the advocate and voice for clients while representing the company.

Absorb Software is a leading global AI-driven learning platform provider that helps organizations unlock workforce potential through innovative learning solutions. Trusted by over 3,300 organizations and 34 million users, the company fosters a collaborative, open culture with a focus on growth and DE&I.

• Serve as the primary support contact for contracted customers, owning issues from intake to resolution through troubleshooting and documentation.
• Investigate complex product issues, analyze data, and distinguish defects from configuration challenges.
• Collaborate with Product, Engineering, and other teams to improve customer experience and product.

CivCheck is an AI-powered software solution serving government agencies and their communities. As a growing startup, it offers a remote-first culture with significant autonomy and cross-functional collaboration.

• Complete assigned remote tasks on schedule and maintain high stakeholder satisfaction.
• Deliver accurate reports and improve productivity through tools and workflows.
• Meet quality and communication standards while using productivity tools.

AnthonyBoyce is a company focused on providing remote job opportunities. They partner with Jobs for Humanity to promote inclusive employment and maintain a remote-first culture.

• Provide personalized support to SaaS customers via Zendesk and phone, investigating issues and delivering solutions.
• Collaborate with Engineering, Product, and Design teams to improve customer experience and product feedback.
• Contribute to knowledge sharing, help center content, and continuous improvement of support processes.

The company develops and supports SaaS products for customers. The team is remote-first, globally distributed, and emphasizes collaboration, learning, and professional growth.

• Provide timely, professional assistance to clients and maintain accurate records of interactions.
• Coordinate follow-up activities and resolve service requests efficiently across internal teams.
• Manage multiple priorities in a remote environment while ensuring a positive customer experience.

Envisio is a strategy and performance management software company that helps public sector organizations turn strategic plans into measurable results. They support a distributed team with remote work opportunities across Canada and foster a collaborative and supportive work environment.

• Provide first-level technical support by responding to calls, emails, and alerts, and accurately documenting incidents.
• Monitor critical infrastructure alerts, escalate issues, and ensure timely resolution meeting SLA requirements.
• Participate in process improvement initiatives and maintain knowledge of ITIL best practices.

Netrix Global provides the people, processes, and technology to run and scale modern businesses. We are a top system integrator (CRN VAR500) serving healthcare, manufacturing, government, and more, with a culture of ownership and teamwork.