Source Job

• Serve as a community-based, patient-facing resource, building relationships with patients and caregivers through direct, in-person re-engagement.
• Provide hands-on support to patients and caregivers, including assisting with program re-enrollment, onboarding, and mobile app setup and utilization.
• Educate patients and caregivers on Imagine Pediatric services and available community resources, ensuring they understand how to access care and support.

Imagine Pediatrics is a tech-enabled, pediatrician-led medical group reimagining care for children with special health care needs. They deliver virtual and in-home medical, behavioral, and social care, working alongside families, providers, and health plans.

• Assist in monitoring compliance of medication prescribed by the physician or psychiatric provider.
• Provide psychoeducation, coping skills, and therapeutic worksheets through a structured care plan.
• Provide information to patient on community services and resources.

Optima Medical is an Arizona-based medical group with 30 locations and over 130 medical providers, who care for more than 200,000 patients statewide. They aim to improve the quality of life throughout Arizona by helping communities live better and longer through personalized healthcare.

• Manage a caseload of ECM members with complex behavioral health needs.
• Conduct in-person home visits and community-based meetings.
• Utilize brief behavioral health therapeutic interventions as necessary.

Zócalo Health is a tech-enabled, community-oriented primary care organization serving people who have historically been underserved by the one-size-fits-all healthcare system. Founded in 2021, Zócalo Health is backed by leading healthcare and mission-aligned investors and is scaling rapidly across states and populations.

• Serve as the first point of contact for families seeking behavioral health treatment during after-hours, providing empathetic support and guidance.
• Conduct initial phone assessments to understand client needs and use active listening to build rapport with families.
• Accurately document all interactions in Salesforce CRM and coordinate with internal teams to ensure seamless care transitions.

Embark Behavioral Health provides behavioral health treatment programs, offering hope and healing to families. It is an organization committed to diversity and enriching therapeutic experiences for its community.

• Compiles daily schedules of clinical staff within the HCHB workflow.
• Assigns POD clinicians to patients with the direction of the Assistant Clinical Manager.
• Serves as a liaison between field staff, patients/clients, and POD personnel for care coordination.

Graham Healthcare Group designs business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies. The company is a subsidiary of Graham Holdings Company committed to radically changing the home care model.

• Track referral data to manage supply and demand effectively.
• Evaluate referrals to determine the appropriate level of care.
• Assess patient needs to determine the urgency of phone calls.

Cincinnati Children’s aims to improve children's health through holistic team approaches in patient care and scientific advancement. Recognized as a top children's hospital, they foster innovation and are committed to being a great place to work, emphasizing respect and equal opportunity.

• Conducts phone screens and clinical evaluations for patients and families seeking admission.
• Provides education, orientation, and motivation to engage patients and families in care.
• Produces robust, timely documentation to support seamless transitions into treatment, leveraging AI note-writing tools.

InStride Health delivers specialty anxiety and OCD care for kids, teens, young adults, and families. They combine research-backed clinical care and innovative technology to eliminate the major problems with care today. The company is focused on expanding access to insurance-based care to improve outcomes.

• Perform telephonic outreach to enroll and engage patients in the clinical program.
• Develop and implement care plans addressing the unique needs of patients.
• Guide members in understanding and utilizing health and social services.

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach. They are committed to improving patient outcomes and quality of life by delaying disease progression, shifting care to the home, and accelerating kidney transplants.

• Function in the Medication Support Navigator - Care Coordinator role supporting both regions and the Medication Navigator team.
• Ensure timely completion of referrals and supports Medication Support Navigator team in timely completion.
• Direct people leadership of the Medication Support Navigator team including 1:1s and performance management.

Imagine Pediatrics is a tech-enabled, pediatrician-led medical group reimagining care for children with special health care needs. They deliver 24/7 virtual-first and in-home medical, behavioral, and social care, working alongside families, providers, and health plans.

• Coordinating Patient Care: Working with patients and families to create their initial treatment schedules and adjust appointments as needed, using creative problem-solving to accommodate busy schedules.
• Patient and Family Support: Promptly, kindly, and thoroughly responding to inbound calls and emails to address patient and family questions or concerns.
• Delivering Outstanding Service: Building strong, supportive relationships with patients, families, and the care team to ensure a smooth and positive experience at every interaction.

InStride Health aims to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. The company combines research-backed clinical care and innovative technology to eliminate the major problems with care today.

• Facilitate efficient Care Management services.
• Monitor compliance with assigned responsibilities and coordinate with patient financial services.
• Conduct initial and continued clinical authorization reviews.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Communicate and provide education to members and providers on insurance plan benefits and digital health solutions.
• Employ active listening & motivational interviewing skills, and can handle difficult calls tactfully, courteously, professionally and document accordingly that can build patient trust and engagement.
• Accurately track and document work on a variety of internal software tools and platforms.

Evry Health is on a mission to bring humanity to health insurance. They are a high-technology health plan that expands benefits, increases access and transparency, and features a personalized, human approach. Evry Health is the major medical division of Globe Life (NYSE:GL) with more than 3,000 corporate employees and 15,000 agents.

• Oversee the Care Navigation program, ensuring efficient operation and successful implementation of new programs.
• Manage relationships with health plan partners and oversee internal policies and procedures for care navigation activities.
• Provide telephonic care navigation services to individuals receiving services through various programs as needed.

Mom's Meals is a provider of home-delivered meals. They focus on delivering medically tailored meals to individuals with chronic health conditions. The company values its team members and strives to show it through benefits and other offerings.

• Review clinical documentation and treatment trajectory to ensure care meets medical necessity standards.
• Synthesize clinical documentation, medical record information, and outcomes data to make recommendations on next steps in care.
• Partner cross-functionally to support high-quality, clinically appropriate care across the network.

Rula is dedicated to treating the whole person and aims to create a world where mental health is no longer stigmatized. They are a remote-first company committed to providing quality, evidence-based, and compassionate care, empowering individuals to take charge of their mental health.

• Coordinate care and collaborate with multiple disciplinary team members to improve the quality of care and clinical outcomes.
• Conduct thorough assessments to determine unmet needs and develop individualized care plans.
• Promote quality cost-effective outcomes with the goal of improved care coordination.

Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services. They strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships.

• Primarily responsible for making outbound calls to healthcare providers.
• Accepting inbound calls from healthcare providers.
• Answer questions about participation requirements, registration, assessment completion and scoring results.

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries. With over 66,000 employees, we combine scale, expertise and execution to create meaningful, measurable impact.

• Answer calls and resolve questions, routing to appropriate departments.
• Complete documentation in EMR and marketing systems, including initial prescreening.
• Schedule new and returning patients and complete follow-up duties.

Pyramid Healthcare provides addiction treatment, mental health recovery, and eating disorder treatment. They focus on client-centered care and offer supportive environments that help patients overcome life’s challenges.

• Support referral tracking, specialty care coordination, and documentation workflows within the electronic health record system.
• Monitor referral activity, including STAT, urgent, and priority cases, to support continuity of patient care.
• Collaborate with appointing, referral, and operational support teams to help maintain workflow accuracy, service quality, and reporting consistency.

They support coordinated healthcare operations within a structured, technology-supported environment. International SOS Government Medical Services delivers high-quality care in dynamic healthcare environments while collaborating with experienced clinical and operational teams.

• Serve as the primary financial and billing contact for caregivers during the onboarding process into behavioral health services.
• Explain insurance benefits, coverage details, and estimated out-of-pocket costs in a clear and compassionate manner.
• Respond to initial billing, insurance, and payment-related questions, escalating complex inquiries to appropriate insurance providers or internal teams.

Jobgether helps partner companies find candidates for their open positions. They use an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.

• Collaborate with interdisciplinary team members to deliver comprehensive virtual care services to patients.
• Provide support for patients and families coping with life transitions, chronic illnesses, and other psychosocial challenges.
• Develop and implement individualized care plans that address patients' needs, connecting them with relevant community resources.

Interwell Health is a kidney care management company that partners with physicians. They aim to reimagine healthcare and set the standard for the industry to help patients live their best lives. They are committed to diversity, equity, and inclusion throughout their recruiting practices.