Investigate reported fleet issues for root cause, track and categorize common issues, and escalate when necessary to the Autonomy Software Engineering teams.
Help build the company’s knowledge base for site staff and other Autonomy Support Engineers, curate and manage datasets for Autonomy software development.
Analyze testing data to assist in Autonomy software development, provide insights and patterns for cases that are preventing autonomy, and escalate as necessary.
Drive root cause investigations for the high impact/high visibility escalated issues.
Collaborate with the cross functional teams to achieve the best resolution for our customers.
Ensure the prioritization, planning, and execution of problems to achieve the best results for the company and our customers
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Analyze large-scale telematics and execution data across fleets, lanes, and time.
Build and maintain large-scale sandboxes using masked or synthetic data.
Surface data-driven insights that influence roadmap priorities.
Catena is building a universal data API that lets brokers, TMSs, fintechs, and fleets connect to truck and trailer data through a single integration. Catena sits beneath the freight ecosystem, normalizing real-time telematics and execution data so platforms can automate workflows, reduce risk, and make better decisions.
Troubleshoot technical issues, speaking with customers about their needs, questions, and concerns.
Collaborate effectively within Customer Success, Product Engineering, and other Neo4j teams to understand and resolve customer issues.
Streamline and improve processes, tools, Neo4j’s product offerings, and the overall customer experience.
Neo4j is the leader in Graph Database & Analytics, helping organizations uncover hidden patterns and relationships across billions of data connections deeply, easily, and quickly. Over 84% of Fortune 100 companies use Neo4j, along with a vibrant community of 250,000+ developers, data scientists, and architects across the globe.
Responsible for providing support of MEMX exchange platforms including on-call, respond to incidents and support triaging the issue
Help isolate and resolve unplanned system outages
Enhance monitoring and alerting based on symptoms
MEMX is building a next-generation exchange that will bring greater competition, transparency, and efficiency to equity trading. We offer competitive employee benefits and perks and will continue to make this a priority to attract the best.
Assist our editorial team in creating top-quality content.
Lead a team that provides competitive analysis on the market.
Ensure the quality and accuracy of data collection and analysis for various subjects.
Forbes Advisor aims to help readers turn their aspirations into reality by providing trusted advice and guidance for informed decisions. They are an experienced team of industry experts of a seasoned and successful company.
Lead discovery sessions with business users to understand reporting, analytics, and decision-support needs
Translate business questions into functional and technical requirements consumable by data and BI teams
Coordinate across engineering, data, ERP, and business teams to manage dependencies and timelines
Blueprint is a technology solutions firm that helps organizations unlock value from existing assets by leveraging cutting-edge technology. They are headquartered in Bellevue, Washington, with a strong presence across the United States and unified by a shared passion for solving complicated problems.
Collaborate with internal teams to resolve escalated cases.
Document solutions for knowledge sharing.
Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide. Our newly combined companies are dedicated to fostering a culture of integrity, respect, and continuous personal development.
Partner with Product Managers and business stakeholders to inform product strategy and prioritization.
Analyze customer behavior, commercial performance, and product data to improve digital experiences.
Define and track KPIs, including event tracking and performance measurement.
We are a consulting company with a bunch of tech-savvy and happy people! We love technology, we love design, and we love quality. Our diversity makes us unique and creates an inclusive and welcoming workplace where every individual is highly valued.
Provide ongoing support and maintenance for legacy classification systems
Build and modify classification rules using regex
Assist in building reports from Snowflake data exports
The company builds and maintains critical infrastructure for classifying and controlling access to company datasets. Due to a recent priority shift focused on integrating external recruitment companies’ data into the Indeed ecosystem, the team is experiencing increased operational load that conflicts with existing OKRs.
Responsible for developing, maintaining, and optimizing dashboards, datasets, and reporting tools.
Manage reporting infrastructure, support cross-functional teams, and ensure reliable and scalable access to insights.
Partner with stakeholders to define and deliver KPIs, metrics, and data visualizations.
Swish Analytics is a sports analytics, betting, and fantasy startup building the next generation of predictive sports data products. They're looking for team-oriented individuals with a passion for real-time data and business insight who thrive in fast-paced, creative environments.
Contribute to software systems used by millions of low-income Americans
Drive change through impactful data analysis and investigations
Maintain reliable data pipelines to ensure trustworthy data
Propel builds technology that strengthens the social safety net. They are a passionate team of ~100 Propellers who envision a future where every American has the tools and resources they need to thrive, and is a for-profit, venture-backed company that holds its social mission at its core.
Prioritize customer experience while working towards issue resolution.
Quickly diagnose and resolve technical issues assigned to Tier 2 queue.
Assist in documenting customer-specific requirements and custom feature requests.
Inspiren offers a complete and connected ecosystem in senior living. Founded by Michael Wang, Inspiren proves that compassionate care and technology can coexist, bringing peace of mind to residents, families, and staff.
Monitor incidents to ensure Service Level Agreement are respected.
Document and report unresolved issues to Customers and follow up on them with professionalism.
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. It's a place where people are fearlessly committed, connected, high on integrity, and low on ego.
Participate in technical discussions with customers to gather requirements.
Convert customer needs and operational goals into clear requirements.
Perform basic-to-intermediate analysis of SSA datasets to support customer requests.
LeoLabs is building the living map of activity in space through their proprietary global radar network and AI-enabled analytics platform. They collect millions of measurements daily on objects in low Earth orbit, redefining global security, safety, and transparency in space to protect billions in assets.
Analyze, track and resolve customer issues in a prompt manner.
Maintain a detailed understanding of product architecture.
Work closely with product and engineering teams to replicate, diagnose, and report bugs.
6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. They are a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value they create for their customers.
Own real-time queue management, ensuring SLA protection and operational stability.
Monitor live performance, identify anomalies, and conduct root-cause investigations.
Distill complex operational signals into clear, concise, and actionable updates.
Clipboard is a Series C marketplace company that helps professionals turn extra time into career growth. They are a YC Top Company with a global, remote team of 700+ people and have been profitable since 2022.
Owns Central Ops analytics that expose operational truth.
Build and maintain the Central Ops dashboards.
Produce segmented insights by market, service line, and defect type.
Muvr is a fast-growing, AI-powered logistics and marketplace platform. We connect customers, drivers, and partners to create a seamless experience for moving, delivering, and removing items with speed, safety, and reliability.
Write clean, efficient SQL queries to extract, transform, and analyze data.
Develop, maintain, and optimize dashboards and recurring reports in Looker and Power BI.
Perform exploratory analysis to identify trends, anomalies, and data mismatches, and take proactive steps to resolve inaccuracies.
Solera Health aims to change lives by guiding people to better health solutions. Their innovative platform curates a marketplace of digital and community-based solutions, matching individuals to best-fit care while driving measurable health outcomes.
Lead the end-to-end data architecture, designing and implementing data pipelines, warehouses, and lakes that handle petabyte-scale datasets.
Collaborate with product teams to enable data-driven decision-making across the organization.
Establish best practices for data quality, governance, and security while mentoring senior engineers and conducting technical reviews.
Cority is a global enterprise EHS software provider creating industry-leading technology. They have been around for over 35 years and are known for strong employee culture and client satisfaction.