Source Job

$100,000–$117,000/yr
US Canada Unlimited PTO

  • Drive success for high-growth enterprise customers by ensuring they achieve maximum value from the platform and acting as a strategic advisor.
  • Cultivate strong relationships and develop tailored strategies for customer growth and retention, while leading impactful marketing strategy sessions.
  • Collaborate cross-functionally with Sales, Product, and Support teams to share insights, identify upsell opportunities, and address technical issues.

Customer Success Account Management SaaS E-commerce Marketing Strategy

20 jobs similar to Senior Customer Success Manager

Jobs ranked by similarity.

US

  • Perform outbound calls to enroll or reauthorize individuals into a medically designed food box program.
  • Provide empathetic, patient-focused customer service while interacting with patients, providers, and pharmacies.
  • Adhere to daily schedules, maintain excellent communication, and utilize strong computer skills including Microsoft Outlook and Word.

Carenet Health delivers positive healthcare experiences and improves outcomes by integrating human touch with data-driven technology across the consumer journey. It is an entrepreneurial company that fosters collaboration, creativity, and innovation, interacting with 1 in 3 Americans daily.

US

  • Complete inbound and outbound calls with prospective and existing customers to provide exceptional service and complete insurance sales.
  • Gather data to understand customer Insurance needs, generate quotes, and educate on coverage and costs, while upselling when available.
  • Address all customer questions and concerns with outstanding communication and analytical skills, following established procedures in a structured schedule with various shifts.

TP is a global, digital business services company that delivers advanced, digitally powered business services to help world-class brands streamline their businesses in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, the company has a global scale and local presence focused on community, client, and environmental support through a balanced high-tech and high-touch approach. They offer a collaborative and engaging environment where employees can grow and challenge themselves.

$90,000–$150,000/yr
US 3w PTO

  • Manage strategic relationships across a portfolio of indirect channel platforms.
  • Identify and lead new revenue opportunities across credit, data, and decisioning solutions.
  • Ensure successful integration and adoption of Experian solutions within partner platforms.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries and their corporate headquarters are in Dublin, Ireland.

UK

  • Manage the product lifecycle for next-generation data collection tooling used by frontier AI developers.
  • Stay current with AI research trends to ensure the product meets evolving customer requirements and drives value.
  • Collaborate cross-functionally with science, research, supply, sales, and account teams to deliver and scale product impact.

Prolific is building the human data infrastructure to reshape AI development, focusing on quality and ethically sourced human behavioral data for AI systems. It operates a unique platform connecting researchers and companies with global participants, positioning itself at the forefront of impactful, mission-driven innovation.

US

  • Oversight of financial reporting accuracy and timeliness of processing client information
  • Bank and other balance sheet reconciliation and documentation
  • Payroll preparation and reconciliation

GR8 Global is a firm forged by an affinity of top 100 accounting firms in the United States. They aim to redefine the workplace while providing additional value to their partners and prioritize creating a positive and inclusive workplace culture where all talents are valued and developed.

India

  • Use a consultative sales approach to win prospective client confidence and build enterprise-level engagement through multi-stakeholder engagement.
  • Acquire new enterprise-level clients for Revinate by initiating relationships, meeting prospects, developing proposals, negotiating contracts, and closing deals.
  • Partner with a sales engineer and know when and how to leverage this person in your deal cycle and close process.

Revinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. It has a collaborative, high-performance culture built on trust and a mission to deliver scalable direct revenue and profits to hoteliers.

$60,000–$70,000/yr
US Unlimited PTO

  • Enter, process, and acknowledge orders from all customers using EDI software and Netsuite.
  • Serve as the primary day-to-day contact for customers regarding order status, changes, and inquiries.
  • Proactively identify opportunities to improve order accuracy, efficiency, and the overall order-to-cash process.

Unreal is on a mission to unjunk the world, starting with chocolate. They use real, simple ingredients, no artificial anything, way less sugar, and unbelievable taste. They are shaking up an old-school industry, winning over a devoted fanbase, and showing up on more and more shelves every day.

Global

  • Manage development of Wowhead Studio app to facilitate datamined assets.
  • Extract game data and assets to build tools for our products.
  • Maintain Wowhead’s model tools using WebGL model viewers.

ZAM Network specializes in building engaged gaming communities through its three core pillars of marketing, creative services and user research. ZAM operates one of the largest gaming networks in the world including the #1 community for World of Warcraft, Wowhead.

$87,640–$105,265/yr
Global Unlimited PTO

  • Own the hospitality or retail hardware portfolio end-to-end.
  • Define and land a multi-quarter roadmap aligned to the broader Hardware strategy.
  • Lead new initiatives through the full lifecycle: discovery → PRDs/requirements → vendor selection → validation/testing → launch → iteration and in-field support.

Lightspeed's one-stop commerce platform empowers businesses to innovate, simplify, and scale, offering exceptional customer experiences. Founded in Montreal in 2005, they operate across North America, Europe, and Asia Pacific, serving retail, hospitality, and golf businesses in over 100 countries.

$175,000–$175,000/yr
US

  • Build and execute strategy to capture new enterprise clients and deepen relationships with major strategic partners.
  • Develop growth strategies, drive revenue, and skillfully manage complex sales environments with executive-level negotiation and presentation.
  • Collaborate with internal teams, achieve strong customer satisfaction, and provide sales administration and reporting.

Blackhawk Network provides a global platform for branded payment solutions like gift cards, corporate rewards, and disbursements to help businesses grow revenue and engage consumers. The company operates a vast global network with over 400,000 consumer touchpoints and fosters a culture of continuous learning and thoughtful integration of emerging technologies.

Global 26w maternity 4w paternity

  • Drive the long term product strategy together with product leadership.
  • Conduct user research, analyze data, and identify opportunities for improving the user experience.
  • Create visually appealing and intuitive user interfaces, considering visual identity, design patterns, and usability.

Docplanner's mission is to make the healthcare experience more human. They are leaders in 13 countries with over 2,500 employees globally and maintain a startup-mindset culture.

$115,000–$130,000/yr
US Canada Unlimited PTO

  • Design, build, and operate a scalable Databricks platform supporting data, analytics, and ML workloads
  • Own Databricks environments end to end, including workspaces, clusters, Unity Catalog, permissions, and AWS integrations
  • Automate infrastructure and platform configuration using Infrastructure as Code

E Source helps utilities make sense of complexity in a rapidly changing landscape. They are a research, data/analytics, and technology focused professional services firm focused exclusively on the Utility industry in North America with 450+ employees across the US and Canada.

$163,121–$203,901/yr
US 4w PTO

  • Secure cloud-based environments by designing and implementing native security solutions using services.
  • Drive Continuous RMF practices, automating control implementation and reporting through modern methodologies like Continuous Authorization to Operate.
  • Automate provisioning and configuration of IT environments and implement and manage security measures like firewalls, IDS/IPS, vulnerability scanning, encryption, and ICAM solutions.

Rise8 builds custom, secure software for government organizations, measuring success by impact: lives saved, time returned, and missions advanced. They believe customer experience starts with employee experience, so they take care of their employees and offer competitive pay and benefits, autonomy, growth, and a culture rooted in kindness, candor, and continuous learning.

US

  • Act as the primary model-building resource for SCs, providing PoV builds, workshop support, and pilot assistance.
  • Lead the development of new demo use cases and industry-specific demo collateral on a roadmap-aligned release schedule.
  • Act as an AI-native practitioner, using LLMs (ChatGPT, Claude) alongside Pigment AI capabilities to accelerate model development and create innovative demo experiences.

Pigment is the AI-powered business planning and performance management platform built for agility and scale. They connect people, data, and processes in one intuitive solution, empowering teams to build, adapt, and align strategic plans in real time. With over 500 employees across multiple global offices, Pigment is dedicated to smart risks, bold ideas, and challenging the status quo while fostering a strong sense of teamwork.

  • Build and provide guidance to the People function by overseeing talent acquisition, career development, and compensation and benefits globally.
  • Develop and implement comprehensive People strategy that effectively communicates and supports the company’s mission and strategic vision.
  • Foster a high-performance, inclusive company culture that is grounded in accountability, transparency and operational excellence.

Eve is redefining legal technology for plaintiff law firms. They help firms handle more cases, recover more for clients, and grow with AI across every stage of a case, from intake through resolution, and are trusted by over 1000+ law firms.

$183,000–$335,000/yr
US

  • Define and drive a holistic design vision and strategy.
  • Own design accountability for outcomes.
  • Build, lead, and mentor a high-performing team.

Headspace provides access to lifelong mental health support. They combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and accessible whenever and wherever they need it.

US

  • Lead and grow a team of data engineers working across ETL/ELT, data warehousing, and ML-enablement.
  • Set and enforce strong engineering practices around code reviews, testing, observability, and documentation.
  • Guide technical architecture decisions for pipelines on GCP (BigQuery, GCS, Composer) and collaborate cross-functionally with Analytics, BI, and business stakeholders.

Forbes Marketplace is a business unit of Forbes providing insights and reviews on personal finance. It is a globally recognized brand with a fast-growing data team and a remote-first culture that emphasizes flexibility and trust.

Europe

  • Lead end-to-end rollout of new tools, platforms, and processes across Customer Service Operations to drive operational efficiency and customer experience improvements.
  • Act as a key connector between Operations, Product, IT, and Data teams, translating operational needs into structured requirements and clear implementation roadmaps.
  • Identify and implement AI-driven solutions and automation initiatives to reduce manual work and increase scalability in a fast-paced, KPI-driven environment.

lastminute.com is a European Travel-Tech leader specializing in dynamic holiday packages, using technology to turn spontaneous travel thoughts into meaningful experiences for customers. With around 1,700 employees globally, the company fosters an inclusive, international environment that values innovation and celebrates diversity to enhance the traveler's journey.

North America

  • Design, launch, and improve digital customer success campaigns and programs.
  • Build scalable customer journeys using content-led interventions and targeted human engagement.
  • Translate customer and product insights into triggered programs and campaigns.

1Password is building the foundation for a safe, productive digital future. They innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. They're a fast-paced, dynamic environment.

$200,000–$200,000/yr
US

  • Driving revenue growth with Federally Qualified Health Centers, Tribal Health Organizations, and Free & Charitable Clinics.
  • Managing the full commercial lifecycle from opportunity origination to close.
  • Operating with a high-degree of autonomy representing CareMessage externally.

CareMessage improves health equity and operational performance for safety-net providers. They are a mission-driven organization, and their team members are paid the same regardless of where they are in the world.