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Europe South Africa

  • Provide friendly, solution-oriented support via phone, chat, and email to crafting customers.
  • Conduct structured phone interviews to assess needs, recommend products, and drive upsells.
  • Resolve issues with calmness and collaborate cross-functionally to ensure a smooth customer journey.

Fluent English Customer Support Upselling Emotional Intelligence

20 jobs similar to Customer Support & Sales Agent (Fiber Arts Specialist)

Jobs ranked by similarity.

North America

  • Define and execute the product vision for GitLab's end-to-end software factory experience, connecting planning, coding, review, and verification workflows.
  • Partner across product, engineering, design, and go-to-market teams to align priorities and resolve dependencies for a cohesive customer experience.
  • Present product direction, tradeoffs, and recommendations to senior and executive leaders while navigating ambiguity and cross-functional complexity.

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and accelerate digital transformation. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by AI integration and continuous knowledge exchange.

$63,500–$95,250/yr
Europe

  • Lead technical SEO strategy for a team of seven writers.
  • Conduct audits on site architecture, crawling, indexation, and structured data.
  • Optimize content for both traditional search engines and AI-powered search platforms.

Reedsy is a curated marketplace that connects authors with top publishing professionals, including editors and designers. The company has grown to a community of 3 million authors and over 5,000 freelancers, earning industry awards along the way.

Global

  • Facilitate agile ceremonies and backlog management to ensure alignment across development teams.
  • Track blockers, dependencies, and risks, driving resolution through persistent follow-up and cross-functional communication.
  • Coordinate release planning and maintain visibility into project status through Jira dashboards and reports.

Unifin Inc. is a leading collections agency focused on innovative, compliant debt recovery solutions. They are a growing technology-driven company with a global engineering team, emphasizing collaboration and continuous improvement.

US

  • Support the administration and execution of sales compensation programs and incentive plans across the organization.
  • Calculate, validate, and audit monthly commission payouts to ensure accuracy and compliance with compensation plan guidelines.
  • Collaborate with Finance, Sales, and Revenue Operations teams to resolve discrepancies and improve compensation processes.

A-LIGN is a leading provider of high-quality cybersecurity compliance programs, including SOC 2, ISO 27001, HITRUST, FedRAMP, and PCI. The company is the number one issuer of SOC 2 and HITRUST and a top three FedRAMP assessor, fostering a culture of efficiency and collaboration.

Canada Unlimited PTO

  • Lead the ALM team in managing application, contract, and compliance processes for a global software portfolio.
  • Collaborate with senior leaders and cross-functional teams to execute the overall ALM strategy.
  • Drive risk mitigation, cost optimization, and adoption through robust lifecycle management practices.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains with an AI-infused platform. With over 2000 employees worldwide and a best-in-class HQ in Ottawa, Canada, the company is a multiple Top Employer award winner that emphasizes culture, technology, and customer success.

US Unlimited PTO

  • Lead tactical and strategic programs to enable operational excellence across Last Mile services.
  • Serve as central point of contact for cross-functional initiatives, ensuring new programs are designed, tested, and launched with full field readiness.
  • Diving deep into processes, identify opportunities to improve operational readiness and drive scalable solutions.

Amerit Fleet Solutions is a leading U.S. fleet maintenance company. It offers a comprehensive benefits package including medical, dental, vision, 401(k) match, and unlimited vacation, and fosters a culture of safety and career development.

$185,000–$200,000/yr
US

  • Lead technology strategy and execute the company's technology vision and roadmap while partnering with executive leadership.
  • Build and lead a high-performing engineering team, fostering a culture of innovation, collaboration, and accountability.
  • Drive product innovation and champion security, compliance, and IT operations to support scalable growth.

Backpack Healthcare is on a mission to make high-quality mental healthcare more accessible for children, adolescents, and families. They are a growth-stage company with a collaborative, mission-driven culture focused on innovation and continuous improvement.

US

  • Provide strategic financial leadership and executive partnership, translating complex financial data into actionable business intelligence.
  • Oversee financial management, DCAA-compliant cost accounting, and ERP implementation.
  • Manage contracts, proposal pricing, and business development support including cost volumes and pricing strategies.

CSL provides consulting services at the intersection of energy resilience and national security. The company has remote employees throughout the US and offices in Washington, D.C., Boston, and Chicago, with a culture dedicated to a sustainable, balanced workweek.

$116,000–$140,000/yr
US 4w PTO

  • Lead priority innovation concepts from idea through validation and launch readiness, partnering cross functionally.
  • Anticipate future trends and identify unmet consumer needs to build new growth platforms.
  • Design lean experiments to quickly validate assumptions and build an evidence-based innovation pipeline.

The VMS Co-Op is a group of fast-growing companies in the vitamins, minerals, and supplements space, including OLLY and SmartyPants. They have a high-growth, entrepreneurial culture focused on innovation and disruption.

US

  • Plan and execute global events, including conferences, roundtables, and partner activities.
  • Own event logistics, budget, content, booth design, and execution for physical and digital events.
  • Collaborate with Sales to align event strategy with regional pipeline goals and track ROI.

We are redefining autonomous cloud and AI infrastructure, freeing DevOps engineers from manual resource management to reduce cloud costs by up to 80%. Backed by over $210M in funding, we are trusted by leading enterprises including Adobe, Wiz, Epic Games, and Fortune 100 companies.

$126,900–$211,500/yr
US

  • Drive sales of McKesson's portfolio of products and services to community pharmacies within an assigned territory.
  • Develop comprehensive business plans, manage a robust opportunity funnel, and lead consultative sales processes from qualification to contract negotiation.
  • Build and maintain strong customer relationships, provide marketing and financial analysis, and collaborate across departments to retain and grow business.

McKesson is a Fortune 10 healthcare company delivering insights, products, and services to make quality care more accessible and affordable. With over 70,000 employees worldwide, it has been named a 'Most Admired Company' and 'Best Place to Work,' fostering a culture of connection and inclusion.

Global

  • Own the gaming category performance end-to-end, tracking KPIs and making data-driven decisions to drive growth.
  • Drive margin and fee optimization through analysis and cross-functional collaboration with finance and tech.
  • Manage supplier portfolio and coordinate cross-functional projects to increase GMV and margin.

Eneba is building an open, safe, and sustainable marketplace for gamers. It supports close to 20 million active users and provides trust, safety, and market accessibility.

US

  • Own full-cycle sales for two category-leading platforms, driving complex multi-stakeholder deals across your enterprise book of business.
  • Build and manage a robust pipeline, deliver demos and proposals, and negotiate to close deals while keeping CRM accurate.
  • Partner closely with Marketing, Customer Success, and Partners to grow qualified pipeline and win rates.

Duetto is the hospitality industry's leading revenue management platform, providing a suite of tools to optimize revenue and profitability for hotels, resorts, and casinos. With a culture of innovation and partnership, the company has been named the #1 Best Place to Work in Hotel Tech in 2025 and is backed by GrowthCurve Capital.

US

  • Develop, integrate, and optimize scientific software for high-performance numerical weather prediction systems.
  • Support the operational transition of the cloud-based Warn-on-Forecast System (WoFS) Version 1 and development of Version 2.
  • Conduct verification, benchmarking, performance evaluation, and maintain version-controlled code repositories.

Lynker is a growing, employee-owned business specializing in professional, scientific, and technical services. They offer a team-oriented work environment with a culture of skilled professionals who embrace sound science and creative solutions.

US

  • Develop technical understanding of specified products and build relationships with key owners and design teams.
  • Influence designers and engineers to specify fasteners through education and technical communication.
  • Collaborate with cross-functional teams to deliver customized solutions and provide technical support.

Stanley Black & Decker is a global industrial company that manufactures tools and outdoor power equipment under brands like DEWALT, BLACK+DECKER, and CRAFTSMAN. The company employs approximately 43,500 professionals worldwide and fosters a culture of innovation and collaboration.

Ukraine

  • Create and optimize landing pages using the Optimizely CMS, ensuring content is clear and user-friendly.
  • Collaborate with content and development teams to plan page layouts and improve user journeys.
  • Manage metadata, cross-links, and content transfers to enhance the website's structure and performance.

Valtech is an experience innovation company that helps brands unlock new value through digital transformation. They have a global team with a values-driven culture that fosters creativity, diversity, and autonomy.

$87,600–$123,600/yr
US Unlimited PTO

  • Be the primary client-facing representative during the implementation process.
  • Create and maintain detailed project plans and open item logs for monitoring.
  • Coordinate across internal teams and the client to ensure timely completion of deliverables.

SmithRx is a rapidly growing, venture-backed Health-Tech company disrupting the Pharmacy Benefit Management sector with a next-generation drug acquisition platform. The company has onboarded hundreds of thousands of members since 2016 and fosters a mission-driven, collaborative culture guided by values of integrity, courage, and togetherness.

US

  • Work closely with the sales team to identify prospects and demonstrate solutions that help keep organizations safe from threats.
  • Educate customers, partners on security challenges and how Check Point solutions can solve them.
  • Drive meetings with potential and existing customers, manage Proof-of-Concepts, and respond to RFIs/RFPs.

Check Point Software Technologies is a leading vendor of cyber security solutions, protecting organizations from sophisticated threats. The company has a global team and has been recognized as one of the World's Best Places to Work for five consecutive years.

$163,200–$224,400/yr
USA Canada

  • Drive enterprise talent strategy and execute key talent processes such as reviews, performance management, and succession planning.
  • Shape and execute strategic Talent & Culture initiatives that advance enterprise priorities like Work that Works.
  • Create executive-ready presentations and track progress against talent and culture priorities to improve impact.

Solventum is a new healthcare company that develops breakthrough solutions at the intersection of health, material, and data science. As a spinoff from 3M, it partners with healthcare professionals and prioritizes empathy and innovation to improve patient lives.

$213,400–$266,800/yr
US 20w maternity 20w paternity

  • Proactively build relationships and provide thought leadership on organizational and people-related strategies.
  • Understand business strategy and identify opportunities to align talent with business objectives.
  • Lead talent management and development plans for GTM teams, focusing on leadership bench strength and succession.

Renaissance is a global leader in pre-K–12 education technology, used in over one-third of US schools and in more than 100 countries worldwide. The company employs fiercely passionate employees dedicated to personalizing learning for students.