Source Job

• Define and drive the long-term vision for Affirm's core consumer experience across app, web, and future surfaces.
• Own foundational experience domains including navigation, information architecture, and shared UX frameworks.
• Lead major experience initiatives, such as large-scale redesigns and structural improvements to the consumer journey.

Affirm is a financial services company reinventing credit with transparent, consumer-friendly buy now, pay later solutions. The company is remote-first and values a people-first culture, offering competitive benefits and inclusive hiring practices.

• Define and evolve Affirm’s career philosophy, creating clear and cohesive approaches to how employees grow and navigate career opportunities.
• Architect enterprise-wide career frameworks and practices, including internal mobility and career pathing, enabling transparent talent decisions.
• Partner with senior leaders to shape alignment on complex talent topics, influencing decisions through insight and thoughtful recommendations.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The People team helps cultivate a high-performing, inclusive organization, focusing on attracting talent, enabling growth, and retaining employees.

• Deliver a proactive client management strategy to encourage growth and retention with merchant partners.
• Identify and execute upsell and cross-sell opportunities across a broad portfolio to enhance client value.
• Provide prompt support, conduct regular performance reviews, and collaborate internally to align client goals.

Affirm is a financial technology company that reinvents credit to offer buy now, pay later solutions without hidden fees. It is a publicly traded company with a large workforce and a culture centered on honesty, transparency, and putting people first.

• Manage onboarding of new State Network members and build strong stakeholder relationships.
• Serve as project manager for FC2A State Networks, maintaining work plans and facilitating team meetings.
• Coordinate event logistics for state summits, site visits, and virtual convenings.

Jobs for the Future (JFF) drives transformation of the U.S. education and workforce systems to achieve economic advancement for all. With a staff of more than 200 people across the country operating remotely and in offices, JFF fosters a culture of inclusion, belonging, and well-being.

• Own the program for Mercury's bank charter and governance work, sequencing dependencies and risks across engineering, product, design, and data teams.
• Define the TPM operating system for the banking org, including rituals, tooling, and reporting that make cross-functional work legible and fast.
• Build and lead a team of TPMs while directly running select program areas like credit and lending.

Mercury is a fintech company building banking infrastructure and pursuing a bank charter. They emphasize operational rigor and cross-functional collaboration in a dynamic environment.

• Lead planning, execution, and delivery of complex cross-functional initiatives.
• Collaborate with stakeholders to define project requirements and goals.
• Develop and maintain project plans, schedules, and resource allocation.

Greenlight is a family fintech company that helps parents raise financially smart kids with an award-winning banking app. They serve over 6 million parents and kids and foster a culture of innovation and collaboration.

• Own all aspects of human-guided support and delivery for the full student journey across multiple new initiatives, from strategic framing through execution.
• Build and sustain a high-performing team, investing in individual development and creating clear accountability structures amid rapid change.
• Recruit, negotiate, and manage external partner relationships, nurturing mutual value and aligning internal stakeholders around shared goals.

Springboard is an education and workforce development company bridging critical skills gaps through mentor-led programs in AI, allied health, data analytics, and software engineering. It partners with employers and healthcare systems to build durable talent pipelines, growing to meet workforce demands.

• Lead complex, cross-functional HR initiatives from planning through execution.
• Assess HR workflows and processes to identify opportunities for automation, AI adoption, and operational improvements.
• Build strong partnerships across HR functions and business stakeholders to drive progress on shared goals.

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers.

• Serve as a non-technical Program Manager driving execution, readiness, and validation for complex customer experience initiatives.
• Own and manage integrated workback plans, UAT programs, and phased rollouts with cross-functional teams.
• Coordinate readiness activities, stakeholder communication, and executive reporting to ensure successful program delivery.

Blueprint is a technology solutions firm that helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams. They are headquartered in Bellevue, Washington, with a strong presence across the U.S., and their team is bold, smart, agile, and fun.

• Define and socialize a long-term Shopping & Offers vision and strategy, translating it into clear roadmaps and decisions.
• Manage a portfolio of consumer-facing surfaces (Home, Search, Profile) ensuring a simple and consistent experience across platforms.
• Lead and grow a high-performing PM team, setting the bar for craft and cultivating a culture of ownership, rigor, and candor.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The company is a remote-first industry leader with a fast-growing platform, operating with the agility of a startup while leveraging scale.

• Develop deep product knowledge and manage a portfolio of campus accounts to drive demand and satisfaction.
• Conduct regular partner check-ins, resolve issues, and maintain accurate records of interactions.
• Collaborate with the Commercial team to identify growth opportunities and represent the customer perspective internally.

Avride develops autonomous vehicles and delivery robots to redefine mobility. The company is home to top talent and focuses on innovation, sustainability, and connectivity, with delivery robots already in the market.

• Serve as a primary point of contact for teammate questions and requests, delivering a high-touch service-oriented experience.
• Own and continuously improve the onboarding experience for new hires globally, from pre-boarding through 90-day integration.
• Plan and execute teammate engagement initiatives, recognition programs, and employee events across a global workforce.

Gainsight is the AI-powered retention engine behind the world's most customer-centric companies, orchestrating the customer journey from onboarding to outcomes to advocacy. With over 2,000 customers and a Human-First culture, they offer stability, trust, and support so teammates can show up as themselves.

• Own and evolve Affirm's Vulnerable Customers programme, including policy, procedures, and operational frameworks aligned with FCA Consumer Duty.
• Design and maintain customer identification and flagging frameworks, including taxonomy, severity classification, and case routing workflows.
• Partner with Operations and Training teams to embed VC practices into agent workflows, onboarding, and QA frameworks.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The company is committed to building lasting partnerships with merchants for long term growth and offers a remote-first culture with competitive benefits including health coverage and time off.

• Develop detailed project plans including solution design, timeline estimation, and testing plans.
• Provide day-to-day technical support and create integration documentation for external partner stakeholders.
• Serve as a subject matter expert and escalation point for technical challenges across internal and external teams.

Affirm is reinventing credit to make it more honest and friendly, offering buy now pay later solutions without hidden fees or compounding interest. The company is remote-first and covers half of all US ecommerce volume, with a focus on delivering honest financial products.

• Coordinate and monitor programme status across enterprise initiatives and external partner engagements, ensuring accurate and timely information reaches all stakeholders.
• Lead project planning, develop schedules, and keep engineering teams aligned across multiple concurrent workstreams.
• Design and implement scalable processes to support rapid growth, managing complexity across Product, Engineering, and UX.

Smartsheet empowers teams to manage work and scale solutions, now uniting human teams with AI agents. The company fosters an inclusive culture where diverse perspectives are welcomed and contributions have real impact.

• Scale Airtable Builder Crews by recruiting leaders, developing playbooks, and expanding to new regions.
• Drive community engagement across Airtable Community, Reddit, and social channels to boost customer connections.
• Improve community operations by building scalable systems, dashboards, and workflows for program growth.

Airtable is a no-code app platform that empowers teams to accelerate critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.