Source Job

US 3w PTO 6w maternity 6w paternity

  • Lead the strategy, execution, and software development for OSS platforms that enable end-to-end network service delivery.
  • Own the full lifecycle of network service management, including qualification, ordering, provisioning, activation, and assurance.
  • Drive automation and modernization initiatives to streamline workflows and improve operational efficiency.

SDLC Agile CI/CD

20 jobs similar to Director-IT Operations Support System (OSS) and Center of Excellence (COE)

Jobs ranked by similarity.

US

  • Oversee network strategy, design, operation, and improvement for corporate and cloud networks across the Americas region.
  • Manage a team of network engineers to ensure availability, reliability, security, and performance of all network infrastructure.
  • Develop network technology roadmaps, standards, and documentation while partnering with vendors and business units.

Sutherland provides digital transformation, business process excellence, and AI-driven solutions to iconic brands worldwide. The company has created over 200 unique inventions across AI and critical technologies, delivering measurable results through human expertise and artificial intelligence.

Brazil

  • Lead and mentor technical teams across network, connectivity, and security disciplines.
  • Define technical standards, architectural frameworks, and governance practices.
  • Drive adoption of automation, NetDevOps, Generative AI, and AIOps for operational efficiency.

US

  • Lead IT service delivery, support operations, and strategic technology initiatives across a national network of 250+ veterinary hospitals.
  • Manage a co-managed IT support model, including MSP relationships, vendor performance, service metrics, and escalations.
  • Provide hands-on technical leadership for Microsoft 365, infrastructure, and security while serving as a senior escalation resource.

Alliance Animal Health is a private equity-backed Veterinary Service Organization supporting hundreds of US veterinary practices with business solutions. Its culture values open communication, collaboration, and service, guided by Passion, Engagement, Trust, and Service.

$182,000–$198,000/yr
US

  • Establish and lead the Service Management Office, defining governance frameworks, standards, and performance mechanisms for Client IT Operations.
  • Drive major incident, problem/RCA, change, and release governance, ensuring disciplined execution and executive-quality communications across global teams.
  • Partner with technical leaders to convert recurring incidents and control gaps into prioritized improvement initiatives with measurable operational reporting.

HealthEdge offers AI-powered operational infrastructure for health insurance companies, providing a financial edge in a competitive market. The company is growing rapidly and investing in its people, fostering a culture of innovation and modernization in healthcare technology.

US

  • Define and execute the strategic vision for Managed Services operations, driving customer satisfaction and scaling delivery.
  • Lead, mentor, and grow high-performing teams while fostering a culture of accountability and client-centricity.
  • Partner with sales and engineering to expand service offerings, representing managed services in client meetings and RFPs.

3Cloud is a managed services provider specializing in cloud solutions and operations, helping clients achieve outstanding teamwork and results. They foster a culture of experimentation, candid feedback, and accountability, building diverse and inclusive teams that care about collective growth.

NOC Lead

DMI
US

  • Lead a team of NOC technicians to ensure maximum network uptime and rapid incident response.
  • Manage day-to-day NOC functions including scheduling, workload coordination, and escalation handling.
  • Oversee SOP/MOP documentation, assist with hiring and training, and generate reports as needed.

DMI is a leading provider of digital services and technology solutions, serving public sector and commercial clients worldwide. Recognized as a Top Workplace, DMI fosters a culture built on five core values: Do What’s Right, Own the Outcome, Deliver for Our Customers, Think Bold Act Smart, and Win Together.

$120,904–$181,356/yr
Europe

  • Lead and build a new Enterprise IT function, including IT Operations and Enterprise Applications.
  • Own the ERP platform end-to-end, from implementation to steady state, and manage vendor relationships.
  • Drive IT controls, identity, service desk, and corporate systems strategy while scaling the team.

Airalo is the world's first eSIM store, making it easier for travelers to stay connected with affordable mobile data in 200+ countries and regions. We are a fully remote team of 400+ people across 60+ countries, united by a shared mission to simplify travel and a culture of trust and ownership.

Europe 4w PTO

  • Oversee process documentation, implementation, and continuous optimization
  • Manage and improve SDLC efficiency, quality, and performance
  • Ensure client satisfaction across cost, budget, timelines, and quality metrics

WhiteTech provides white-label and SaaS solutions for financial businesses, including EMI, PSP, e-commerce, and open banking platforms. We are a remote-first technology company with a values-driven culture and a friendly, supportive work environment.

US

  • Leads a team focused on the sales lead process, marketing technology strategy, data analysis, and workflow project management.
  • Sets goals, mentors managers, and coordinates cross-functional initiatives to drive efficiency and operational results.
  • Owns the marketing technology stack, BI reporting, and process improvements to support effective decision making.

ConnectWise is a global software company whose suite helps 45,000+ technology solution providers manage business, sales, and service delivery. With 3,000+ colleagues worldwide, it fosters an inclusive culture that values unique contributions.

$249,600–$355,000/yr
North America Unlimited PTO 18w maternity 12w paternity

  • Run the EPD operating rhythm: own leadership rituals, org-wide meetings, and quarterly offsites.
  • Own planning, OKRs, and roadmap health, surfacing at-risk work early.
  • Lead EPD's internal AI and tooling roadmap, directing a team of agentic engineers.

Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences. It is a growing, privately held company with a culture that values grit, speed, and craft.

$74,300–$115,000/yr
US

  • Manage and develop a team of level 1 and 2 Service Desk technicians to provide excellent technical support.
  • Oversee daily operations, establish processes and standards, and generate metrics for stakeholders.
  • Build strategic partnerships and identify process improvements or automation opportunities.

Teach For America is an education nonprofit that recruits, develops, and supports leaders to expand opportunities for children in underserved schools. The organization has staff across the U.S. and prioritizes a collaborative, mission-driven culture with a focus on professional growth and teamwork.

US

  • Drive strategy and execution across GSO and Studio Enablement, aligning engineering, product, and business stakeholders.
  • Lead cross-organizational initiatives, managing dependencies and risks, and ensuring predictable delivery.
  • Champion modern program management practices and executive communication to foster organizational alignment.

Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand, delivering hardware and network services to over 100 million people. It is an entertainment leader home to beloved IP, with a culture of innovation and excellence.

$141,872–$177,340/yr
US

  • Own and manage the roadmap, lifecycle, and performance of technology services for product development.
  • Collaborate with Product, R&D, and IT teams to translate business priorities into service capabilities.
  • Drive continuous improvement, reduce operational complexity, and measure service business value.

The company is a technology-driven organization seeking a Digital Product Service Owner to manage technology services supporting product development and R&D. As a partner company of Jobgether, it emphasizes cross-functional collaboration, service innovation, and continuous improvement.

$140,000–$175,000/yr
US

  • Lead IT operations across a holding company and its portfolio, including acquisition integrations and identity management.
  • Build and execute Day 1-100 acquisition playbooks, managing joiner, mover, and leaver workflows and access controls.
  • Oversee MSP relationships, vendor contracts, and tool inventory while supporting a cross-portfolio data platform.

They are a multi-company portfolio operator that provides shared IT and security services across its holdings. The company is building its first IT leadership role, working with a senior advisor and a managed service provider in a lean, collaborative culture.

$210,000–$320,000/yr
Global

  • Lead the IT PMO strategy, governance, and portfolio management for enterprise technology initiatives.
  • Ensure high-priority programs across ERP, cloud, cybersecurity, and data are delivered predictably and transparently.
  • Build and lead a high-performing PMO team while partnering with executives to drive measurable outcomes.

Shield AI is a venture-backed defense-tech company building intelligent systems, including Hivemind autonomy software, V-BAT aircraft, and Aechelon simulation tech. It operates offices across the U.S., Europe, Middle East, and Asia-Pacific.

US

  • Rebuild CI/CD end to end, moving from manual deploys to an automated, secure, and governed pipeline.
  • Run the AI gateway and enable AI-first, spec-driven development with visible, governed, and attributable AI calls.
  • Model cloud and AI costs, build observability, and support in-venue networking applications.

Convene Hospitality Group designs, develops, and operates a global portfolio of hospitality-driven destinations that bring people together for meetings, activations, and events. With nearly 40 venues, the company values connection, GRIT, and supporting employees' growth and well-being.

US Unlimited PTO

  • Own product strategy and roadmap for private cloud, storage, and operating system management solutions.
  • Drive investment decisions by balancing customer insights, market conditions, and business objectives.
  • Collaborate with engineering, sales, and marketing to execute launches and deliver measurable commercial value.

The company provides critical infrastructure products for enterprise applications in highly regulated environments, covering private cloud, storage, and OS management. It fosters a low-ego, action-oriented, customer-focused culture with a remote-friendly workplace.

$218,000–$256,000/yr
US

  • Lead IT strategy, operations, and service delivery for a global, remote-first security company, overseeing Help Desk, Corporate Systems, and Infrastructure teams.
  • Own secure, reliable technology experiences including endpoint management, identity and access, collaboration tools, and employee onboarding.
  • Partner with Security, Engineering, and Finance on IT budgets, vendors, security controls, and key performance metrics.

Horizon3 is a fast-growing, remote cybersecurity company whose NodeZero platform delivers autonomous pentesting to proactively find and fix exploitable attack vectors. The team blends former U.S. Special Operations cyber operators and engineers, fostering a culture of respect, collaboration, ownership, and results.

India

  • Lead end-to-end QA strategy for network security software across releases, patches, and hotfixes.
  • Drive automation, CI/CD integration, and test infrastructure across hardware, virtual, and cloud environments.
  • Mentor QA managers and senior engineers to build a high-performing, quality-focused team.

The company develops network security operating systems and firewall products designed to protect enterprise environments. While the size and culture are not detailed, the role emphasizes a collaborative environment across engineering, product, and support teams.

US 4w PTO

  • Lead end-to-end delivery of a multi-year transit modernization program, from mobilization through go-live.
  • Coordinate multi-vendor teams, integrate software and hardware, and manage the integrated master schedule.
  • Drive testing, phased deployment, and operational transition while managing risks, budgets, and stakeholder relationships.

Masabi builds fare collection platforms for public transport, powering the Justride platform used in over 250 locations globally. The company is a network of innovators passionate about making transit fair and accessible, with a collaborative culture.