Own customer-facing communications across the full customer lifecycle.
Manage KYB and KYC document collection, application tracking.
Provide accurate settlement time estimates and rail-specific guidance
Sphere Labs is building modern, compliance-native infrastructure for cross-border payments and settlement. They are a fully remote, global team backed by Coinbase, Kraken, The Chernin Group, Jump Trading, Hudson River Trading, and some of the world's largest sovereign affiliates.
Lead and coach the US Operations team, aligning team goals with overall company objectives.
Own critical operational processes including trading, reconciliation, onboarding, risk assessment, account management, and money transfers.
Partner with internal and external teams to anticipate business needs, enhance processes, and navigate trade-offs between efficiency, complexity, controls, user experience, and compliance.
Arta is a financial technology company that makes sophisticated AI-driven investment tools, alternative assets, and private market access available to a global audience beyond the ultra-wealthy. It is a dynamic company with a talented team that values trust, teamwork, adaptability, innovation, and collaboration in a vibrant work environment.
Maintain and improve the financial crime risk management framework.
Provide leadership and guidance to a team of financial crime professionals.
Conduct ongoing risk assessments to identify and assess potential financial crime risks.
Xapo Bank is committed to changing the way things are done and provides economic freedom and wealth protection. They are a fully distributed team of over 150 Xapiens that work remotely from 30+ countries around the world, with headquarters in Gibraltar.
Own end-to-end strategic relationships with APAC's largest capital allocators.
Build the APAC lender and borrower book across Greater China, Hong Kong, Singapore, Korea, and Japan.
Source, scope, and structure bespoke deals by coordinating directly with Curators.
Morpho is a leading Decentralized Finance (DeFi) lending protocol. They raised millions from Ribbit Capital, a16z crypto, Coinbase Ventures, and others to build an open lending network, experiencing explosive growth with over billion in deposits.
Build and manage a global trading operations team to support client trading activities.
Ensure timely settlements, reconciliation, and implement strong risk mitigation strategies.
Serve as the key liaison between operational teams and engineering/product teams.
Anchorage Digital is building a secure digital asset platform for institutions, enabling participation in crypto through custody, staking, trading, and governance. It has over 600 employees and values diversity and inclusion.
Driving forward the growth and future success of the company by originating and developing high value financial institution client relationships.
Generating new revenue opportunities and driving organic revenue by growing and protecting wallet share.
Developing account plans and strategies to drive revenue growth, build and maintain a robust pipeline, and provide visibility into opportunities using our CRM system.
Anchorage Digital is building the world’s most advanced digital asset platform for institutions. It is home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., and has a diverse team of more than 600 members.
Acquiring and developing trust relationships with a portfolio of major clients.
Expanding the relationships with existing customers by sustained communication.
Analysis of user behavior and communicating with various departments to provide solutions.
Binance is a global blockchain ecosystem behind the world’s largest cryptocurrency exchange. They are trusted by 300+ million people in 100+ countries and offer services ranging from trading and finance to education, research, and institutional services.
Serve as the primary day-to-day contact for assigned institutional accounts.
Manage onboarding and deployment of new users, ensuring a smooth rollout and adoption across client teams.
Coordinate with Product, Engineering, Support, and Compliance teams to resolve client issues and implement workflow improvements.
Wealth.com is the industry’s leading estate planning platform, empowering more than 1,000 wealth management firms to modernize the delivery of estate planning guidance to their clients. Our team is fundamental to our standing, cultivating a collaborative and supportive environment.
Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine.
Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.
Sardine is a leader in fraud prevention and AML compliance. Their platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. They have hubs in the Bay Area, NYC, Austin, Toronto and São Paulo, and maintain a remote-first work culture.
Own one core accounts sub-surface end-to-end (KYC / identity verification, account types, sub-accounts / multi-accounts, or IRA cross-work) - drive prioritization, API design, and rollout inside your surface.
Run discovery with partners and prospects against real integration constraints, translate findings into a sequenced backlog for your surface, and push back on requests that don’t fit the platform without over-promising.
Partner with compliance and legal on product decisions that touch licensing, KYC / AML, identity verification, and account-model design - comfortable shipping in parallel with them in a regulated environment.
Alpaca is a self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, and more. They serve hundreds of financial institutions across 40 countries with institutional-grade APIs and have a global team of 380+ distributed members.
Help setup sound procedures for vetting our customers globally.
Introduce and implement innovative anti-money laundering (AML) and counter-financing terrorism (CFT) solutions for our platform.
Play a key role in tackling fraud and driving continuous improvement.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. With our core values at heart and future-focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world.
Handle high volumes of live chat and support tickets across assigned language queues.
Provide accurate, valid, and comprehensive information on platform features, products, and processes.
Manage complaints, provide proper solutions, and follow up to secure resolution.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange. They are trusted by 300+ million people in 100+ countries, offering a wide range of digital-asset products and services with industry-leading security and a user-centric global organization.
Manage a team of specialist Financial Crime risk owners to implement the fincrime strategy across the Business Bank as it develops new products and expands into new markets.
Develop strategic relationships with experts, product owners, and executives to provide expert knowledge and help define business requirements for financial crime prevention.
Suggest, develop, implement, and monitor industry-leading fincrime detection capabilities by working alongside data scientists, machine learning experts, product managers, and engineers.
Monzo is a UK-based digital bank on a mission to make money work for everyone, moving beyond traditional banking with personal and business accounts, savings, investments, and credit cards. It is known for its vibrant culture, award-winning customer service, and financial education on social media, serving a wide range of customers across the UK.
Define support obligations across each partnership.
Design the support model.
Own the operational infrastructure.
Bastion builds regulated financial infrastructure for modern businesses. Bastion's full stack product suite covers stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails, with the flexibility to deploy individual capabilities or combine them end-to-end.
Ensure clients receive best in class service while managing risk exposures.
Improve the trading offering through tooling and technical investments.
Anchorage Digital is building a digital asset platform for institutions to participate in crypto. They have a team of more than 600 members and offices in New York, Porto, Singapore and Sioux Falls.
Design and implement the local brand strategy based on the cultural context of each market.
Plan and execute activations, events, and partnerships with communities and media outlets.
Monitor brand presence and its impact on the acquisition funnel.
Wallbit provides a banking experience where users can get paid, spend, and invest from a single place. Backed by Y Combinator and leading Silicon Valley investors, they are already helping tens of thousands of users manage their finances.
Build and scale our compliance program across the US, Canada, and Latin America.
Design and implement comprehensive compliance policies, procedures, and systems that enable compliant growth while managing risks.
Serve as point of contact for our US regulated money service business entities and own and enhance OpenFX's BSA/AML programs.
OpenFX is building the infrastructure that will power the next generation of cross-border payment systems for institutions. They have a stellar early team with experience in companies like J.P. Morgan, Goldman Sachs, and Paypal and are backed by Accel, Lightspeed, and NfX.
Define and own the company-wide customer success strategy and vision.
Partner closely with Product leadership to create a robust feedback loop.
Lead, mentor, and inspire a team of Customer Success leaders.
Xapo Bank aims to provide economic freedom and wealth protection. They are a fully distributed team of over 150 employees working remotely from 30+ countries and are committed to changing the way things are done.
Empower institutional clients to integrate and maximize the value of Anchorage Digital's platform.
Foster deep partnerships and transform technical challenges into streamlined solutions.
Guide clients through onboarding, solution design, technical support, and proactive enablement.
Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto. The company has over 600 employees and is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion.