Owns the Customer Success technology ecosystem, establishing standards and operating models.
Leads complex, cross-functional initiatives and ensures solutions remain effective as the needs grow.
Gathers, analyzes, and documents requirements and feedback from Professional Services and Digital Success teams.
Restaurant365 is a software company offering a cloud-based platform for restaurant management. They aim to provide solutions for accounting, operations, and human resources, tailored for the restaurant industry.
Design, build, and maintain dashboards within Knock’s reporting platforms used for management and executive reporting.
Own data quality standards across systems to ensure reporting accuracy and trust.
Design and document processes and procedures for data workflows, reporting, and automation.
Knock is redefining the home buying and selling experience. They are a passionate team of industry experts who are people oriented and were honored as one of Inc.’s Best Workplaces six times in the past seven years.
Lead initiative, in collaboration with the Account Management team to ensure that SmithRx performance analysis is completed and value is communicated to clients.
Build a 'performance assessment playbook' to ensure SmithRx is ahead of all contract performance accountability processes.
Actively participate in deal assessment for ongoing retention activity.
SmithRx is a rapidly growing, venture-backed Health-Tech company disrupting the Pharmacy Benefit Management (PBM) sector with a next-generation drug acquisition platform. The company has a mission-driven and collaborative culture that inspires employees to do their best work.
Monitor, track, and manage aging customer accounts to ensure timely resolution.
Serve as the primary point of contact for partner accounting inquiries, ensuring timely and accurate responses.
Investigate and resolve discrepancies related to invoices, payments, and account reconciliations.
Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Our employees are our most valuable resource and we foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work.
Distribute draft bills to assigned partners/bill approvers.
Administer requested changes made by the partner/bill approver, including editing narrative, write-ups, write-downs, postponing entries, including entries, transferring entries, dividing entries, combining entries, etc.
Handle special billing projects and tasks requested by client/partner/bill approver.
Norton Rose Fulbright US LLP provides a full scope of legal services to the world’s preeminent corporations and financial institutions. The global law firm has more than 3,000 lawyers advising clients across more than 50 locations worldwide, covering the United States, Europe, Canada, Latin America, Asia, Australia, Africa, and the Middle East. You will find us to be unusually collegial, team-oriented, and ready to innovate.
Serve as the main contact for assigned customers, ensuring continuous and proactive communication.
Build and maintain strong, long-term customer relationships based on trust and mutual success.
Identify customer needs, goals, and pain points, and translate them into actionable insights for internal teams.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Collaborate with stakeholders to gather, document, and analyze business requirements.
Document and model existing business processes to identify inefficiencies.
Develop and execute test plans and cases to validate implemented solutions.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Assess current-state operations, define strategic priorities, and drive cross-functional transformation aligned to leadership goals.
Identify compliance gaps, operational risks, and workflow vulnerabilities across business processes and systems.
Contribute to process analysis efforts to uncover inefficiencies and recommend streamlined workflows.
Cohere Health's clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. The Coherenauts, as they call themselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody their core values and principles.
Work on key strategic projects for ServiceNow, driving actionable recommendations and results.
Help drive the operational cadence of various businesses and functions.
Develop project scopes and objectives, involving all relevant stakeholders.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations for better work. The company embraces a fast-paced, collaborative, and innovative high-growth environment.
Coach and Advise: Deliver high-impact business coaching to clinic owners and directors focused on operational efficiency, profitability, and growth.
Build Scalable Systems: Design, document, and refine repeatable coaching frameworks, playbooks, and SOPs to standardize delivery across clients and future coaches.
Develop Educational Programs: Lead the design of scalable learning experiences — including group coaching, on-demand courses, and the Startup Growth Initiative — to help clients grow at scale.
Prompt is revolutionizing healthcare by delivering highly automated, modern software to rehab therapy businesses, their teams, and the patients they serve. As the fastest-growing company in the therapy EMR space, Prompt is looking to bring on a Senior Business Coaching Lead with the ambition to elevate the success of their rehab therapy partners.