Step into a key Senior WFM Analyst role on a 12-month fixed-term contract, reporting to the WFM Service Manager and instrumental in using data-driven insights to perfectly staff our customer operations and service teams. Crucial in predicting our resource needs, proactively identifying risks, and translating those findings into clear, actionable strategies for our senior leaders. Improve WFM processes, and collaborate closely with Operations, People, Hiring, and L&D to boost efficiency and enhance the customer experience at Monzo.
This position will have internal administrative responsibility for Beacon Street Logistics, LLC (“BSL”), a subsidiary of Global Partners, supporting the standardization of business processes that can influence business performance. The successful candidate will be process-driven with strong problem-solving skills and capacity to effectively manage multiple workstreams simultaneously.
Serve as the strategic link between GTM Operations, CX Operations, Business Systems, Finance, and People Operations. Drive clarity, documentation, and governance to enable automation, operational scale, and consistent reporting across the revenue engine. Support the execution of end-to-end GTM data and process flows, ensuring leadership has trusted insights to run the business while enabling effective cross-functional collaboration.
The Business Analyst participates on a small team of business analysts contributing to the planning, design, development, and launching of efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Business Analyst role requires an intermediate understanding of insurance workflows and systems.