We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.

The Customer Service Representative works from home and interfaces with customers via inbound/outbound calls and/or via the web to provide customer service support and resolution of routine problems and questions regarding client's products and/or services. You will represent one of our leading healthcare clients assisting members with their insurance related needs.

The Account Specialist will report to an Account Director or Account Strategist and serve as the project manager on client accounts, driving the successful planning, execution, and delivery of client projects, which contributes to client satisfaction and agency growth.

As a Customer Success Manager, you will own a set of large strategic accounts and ensure maximum customer satisfaction, high application engagement, customer retention, and champion growth. You will determine desired outcomes for customers, drive time to value, remove friction points, and ensure outcome value is tracked. You will partner with customers for implementation of operational best practices.

We are looking for an experienced, analytical, and motivational leader to partner with Customer Success leadership and enable our team's full potential. This role involves leading a team of Client Relationship Managers, reporting key client metrics, handling client escalations, and identifying opportunities to improve client experience.

As the Implementation Manager, you will be the primary contact for customers transitioning to Thatch's platform, ensuring a smooth onboarding. You will manage client relationships, collaborate with internal teams to deliver exceptional service, lead the implementation process including setting up the Thatch instance and launching open enrollment.

The Onboarding Specialist at Aryeo (part of Zillow Group) oversees the post-sale customer implementation process, managing larger Aryeo customers. Responsibilities include building rapport with customers, understanding their needs, providing training, and ensuring their configuration aligns with expectations. They will proactively advise customers on best practices and recommend system changes.

You will play a pivotal role in ensuring that our clients receive exceptional support and assistance with their payment processing needs. Serve on a team responsible for frontline ticket support, providing timely solutions and technical support. Assist customers with inquiries related to their daily payment reconciliation and troubleshoot technical issues with terminals.

The Customer Service Representative assists customers with pre/post-sale questions, basic installations, and problem resolutions by receiving calls, emails and web chats. They will be directly responsible for guiding and assisting all customers, focusing on guidelines, using their time effectively and following-up in a timely manner.

Research, resolve and respond to customers regarding their car rental experience worldwide, covering all aspects of the customer’s interaction with the company. You will communicate policies and procedures, negotiate solutions, and foster customer satisfaction. Your responsibilities will include resolving customer inquiries, providing accurate rental terms, and entering data into company systems.