Delivers independent client support, handling complex service tasks and supporting renewals with limited oversight.
Serves as a technical resource for HRIS and enrollment platforms, benefits communications, and standard reporting.
Responds to complex client questions and manages defined lifecycle tasks while informally guiding peers.
IMA Financial Group is an independent insurance brokerage that provides a wide range of insurance and financial solutions. The company is large enough to serve clients globally but small enough to implement ideas quickly, and it has been recognized as a Best Place to Work by multiple publications and as one of the fastest-growing companies.
Coordinate schedules of remote and field technical resources and dispatch service requests.
Serve as primary point of contact for clients, monitor open tickets, and ensure SLA compliance.
Support end-users with same-call resolution and escalate technical issues as needed.
CyberSheath is a rapidly growing Security and IT Managed Services Provider focused on delivering cybersecurity services to the Defense Industrial Base. They integrate compliance and threat mitigation to eliminate redundant security practices, and seek self-motivated, independent problem solvers to join their upward trajectory.
Create, distribute, and bill incoming orders from Enterprise customers.
Maintain customer expectations to meet service agreements.
Serve as one of the direct points of contact for Enterprise customers.
VSC Fire & Security delivers integrated fire protection, life safety, and security solutions. Founded in 1958, the company emphasizes quality craftsmanship, exceptional customer service, and integrity.
Own hospital accounts and execute all aspects of hospital marketing campaigns on the platform, including layout, proofs, and updates.
Partner with clients to understand goals and measure success across physician marketing campaigns, then own client reporting to showcase progress.
Strategically partner with the Sales team for campaign execution from delivery through renewal.
Doximity is the leading clinical AI company with the largest network of U.S. clinicians, trusted by over 85% of physicians and 300+ health systems. They value curiosity, ownership, inclusion, and meaningful impact, fostering a fast-paced, tech-savvy, non-corporate culture.
Own escalated customer cases and become a category authority driving operational excellence.
Collaborate cross-functionally with product, quality, and operations to identify and resolve systemic issues.
Model exceptional communication across all channels to set standards for clarity and empathy.
Quince is a direct-to-consumer brand making high-quality essentials at low prices through sustainable and ethical production. They are a rapidly scaling tech company with strong investor backing and a focus on innovation.
Assist clients in selecting and booking hotel accommodations
Provide accurate information on hotel amenities, pricing, and availability
Respond promptly and professionally to client inquiries via phone, email, or online chat
We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We have a supportive team culture and provide comprehensive training to help you succeed.
Serve as direct supervisor of a team of Customer Service Leads and Representatives, providing coaching and support to ensure premium customer service.
Drive productivity through queue management, adherence monitoring, and real-time feedback via Slack and Google Hangouts.
Collaborate with cross-functional teams to identify roadblocks and deliver actionable solutions to enhance the customer experience.
Minted is a marketplace that empowers a thriving community of independent artists to sell and scale their work. They have reached over 75 million homes worldwide, employ 350+ full-time employees, and foster a culture of creativity and inclusion.
Research and follow up on unpaid insurance claims via mail and phone.
Review and appeal underpaid or rejected claims, coordinating with collection agencies as needed.
Respond to customer inquiries, resolve billing discrepancies, and maintain accurate records.
Accendra Health simplifies healthcare by delivering essential products and services beyond traditional settings, with a focus on home-based care. With over 6,000 teammates across 250 locations nationwide under the Apria and Byram Healthcare brands, we are dedicated to personalized care and accessible health solutions.
Serve as the first point of contact for residents, vendors, and internal teams, providing professional support and organizing service requests.
Coordinate and track service requests from start to finish, schedule appointments, and ensure timely follow-up with internal departments and suppliers.
Maintain accurate records, perform data entry, and support administrative duties while complying with company policies and data privacy standards.
Thrive Communities LLC is a property management partner committed to delivering exceptional results and enhancing resident quality of life. They employ a dedicated support staff and foster a collaborative, inclusive culture focused on cooperation and personal growth.