As the Customer Success Manager for MavenAI, you will drive seamless customer experiences by managing relationships, maintaining account health, upselling, providing product feedback, and driving renewals, while advocating for customers and ensuring their success with our software.

You will provide timely support in troubleshooting problems and answering questions to Abridge users, provide user feedback to our product and operational teams, and navigate our CRM tool to communicate with users. The role is responsible for responding to customers with care and accuracy while helping build our support department.

Deep dive into Apache Kafka and apply your expertise to support our customers in solving their most challenging problems. Cultivate a deep understanding of our products, you’ll strategise on how to best support our customers to provide them with the most value. Onboard new enterprise customers with Conduktor’s range of products.

In this role, you will work directly with our providers as they join the Wonderschool community, managing the provider’s experience from recruiting to the initial account creation through the set-up of their platform and end-user training. You will deliver an excellent Provider experience by training and onboarding Providers to the Wonderschool platform and suite of products and helping Providers grow their businesses.

As a Patient Experience Coordinator, you will be the first point of contact for customers seeking assistance or information regarding our services. Your primary responsibility will be to efficiently address customer inquiries, resolve problems, and provide accurate information in a professional and courteous manner. You will utilize excellent communication skills, patience, and problem-solving abilities to ensure satisfaction and maintain positive relationships with our patients.

As a Client Service Specialist, you will be responsible for receiving and responding to inbound customer inquiries, performing outreach to providers and members, and providing program support for contract members. This part-time role is 20 hours per week and provides technical and administrative support.

The Outreach Healthcare Scheduler will serve as the coordinator for appointments between Porter’s clinical staff and patients/health plan members performing high volume outbound calls to schedule clinical appointments in the home or a facility. Ideal candidates will have the experience, drive, and compassion to manage multiple calls, cancelations, and last-minute conflicts.

Handle back office tickets, provide online enquiries and email replies services to customers and customer complaints. Support other business units with customer liaison. Candidates should be proficient in both Japanese and English.

Drive the on-boarding, adoption, retention and overall success of customers by conducting product trainings, providing recommendations to optimize the use of our platform, and identifying opportunities to expand our partnership with customers. Function as the voice of the customer and provide internal feedback. Track key account metrics and forecast retention.

The Customer Service team plays a crucial role in assisting customers with their Loan, Card, and Motor inquiries from application to completion. As the first point of contact, you’ll be pivotal in resolving queries and ensuring customer satisfaction throughout their journey. We're seeking a dedicated individual who can leverage their skills to consistently meet quality standards whilst adhering to processes that lead to positive customer outcomes.