As the frontline of the P2P market, the role involves handling inquiries via chats, emails, and calls, providing accurate information to resolve issues, and escalating issues as needed. The candidate will adhere to quality assurance standards and schedules, displaying a good team working attitude.

As the first point of contact, the Customer Support Specialist will address client questions and troubleshoot problems, offering support through live help calls, responding to support chats or emails, onboarding assistance, and follow-ups. In addition, they will contribute to company growth by creating and updating help articles.

As a Customer Support Representative, you’ll ensure B2B customers feel supported and empowered by helping admins manage scheduling, communications, registration, or reporting, acting as their advocate, problem solver, and relationship builder by providing an exceptional customer experience through email, chat, and occasional outbound calls.

As the first point of contact for inbound conversations, you'll assist customers and escalate tickets to subject matter experts when needed, ensuring a great customer journey. You'll own the support queue, aiming for one-touch resolution in a fast-paced environment. This role involves providing first-level support via email and chat, triaging inquiries, and documenting interactions while adhering to SLAs and company security practices.

As a Customer Support Associate, provide technical support for our accounting, commissions, and reporting platform. Assist clients via phone, email, and chat, troubleshooting software issues, answering accounting-related questions, and ensuring an exceptional customer experience.

As a Customer Experience Advocate (CXA), you will be the first line of communication for our customers, representing the company and product, and helping customers unlock the highest value from SMS marketing through Postscript. You will troubleshoot issues, recommend solutions, and guide users through features and functionalities via chat and email through Zendesk. This role is fully remote and will work east coast hours.

As a member of Trainual's top-tier customer support team, you'll be essential to the success of our best-in-class business playbook software, acting as a technical problem solver and customer advocate. You'll manage inbound customer communication, troubleshoot complex problems, and handle billing inquiries. Success is measured by responsiveness, customer satisfaction, and technical problem-solving skills.

Provide timely and world class customer support to users via multiple channels, managing incoming support cases by prioritizing based on severity. An ability to handle clients with a high level of confidence during all interactions is key, alongside LTHC Industry and PCC Platform Experience.

Assist an apparel partner from New York by communicating with their customers, artists, and fulfillers via email or live chat using Zendesk. Provide order status updates, help customers with exchanges and damaged items, and address pre-sale and transaction inquiries. Offer support in editing orders, and work rotating shifts from the comfort of your home in Romania.

You'll be supporting utility and CCA partners across the US and Canada as they launch and grow residential EV charging programs. Resolving any issues EV drivers face via phone, email or chat support as they participate in utility programs related to charging, data collection and incentive administration. Please note this role will include evening and weekend support.