ApprovalMax is seeking a motivated Customer Success Manager to join its dedicated, passionate team. Responsibilities include guiding customers through onboarding, developing strong relationships, monitoring performance metrics, addressing inquiries, identifying business opportunities and collaborating with internal teams. The ideal candidate has 2+ years of experience in customer management with a strong track record of driving customer success.
Directly lead, coach, and develop a team of experienced Customer Success Managers across the Americas, fostering a high-performance, customer-obsessed culture. Define and execute the regional Customer Success strategy for the Americas, aligning with Mambu's global goals and regional commercial objectives. Be accountable for key regional Customer Success metrics, including Gross Retention Rate and Customer Satisfaction. Leverage data-driven insights to manage team performance and identify regional expansion opportunities.
The Manager, Client Experience leads the UK's integrated client-facing operations, combining Technical Support and Client Success functions to deliver exceptional service throughout the client lifecycle. This role drives client satisfaction, retention, and growth by ensuring seamless resolution of technical issues while proactively managing relationships that maximize value realization from Intelerad's medical imaging solutions.
Lead and evolve Metronome's support function into a strategic partner across Product, Engineering, and GTM by combining technical depth with operational leadership to ensure customer issues are resolved efficiently while shaping how we scale support globally. This role is perfect for someone who loves debugging complex issues, driving process improvements, and earning engineers’ trust through credible, data-driven collaboration.
The Technical Support Analyst empowers Anaplan's high-value customers to maximize their investment in Anaplan’s platform. This person will act as a trusted technical advisor , providing proactive, high-touch support and ensuring exceptional customer experiences. This is a dynamic and collaborative role within a growing global team that thrives on innovation, problem-solving, and continuous improvement.
Senior Customer Success Managers (CSMs) are embedded in the heart of customer relationships, understanding their needs and helping them realize the full value of the platform. This role involves building deep, trusted relationships across all levels of the organization, navigating account dynamics, uncovering business goals, and proactively managing risk while driving product adoption and long-term success.