As a Customer Support Representative, you’ll ensure B2B customers feel supported and empowered by helping admins manage scheduling, communications, registration, or reporting, acting as their advocate, problem solver, and relationship builder by providing an exceptional customer experience through email, chat, and occasional outbound calls.

Avero is looking for a proactive Customer Success Manager with proven experience in an evolving hospitality SaaS industry company. You will be the key contact to a portfolio of customers within your territory, assisting with onboarding and through their time using the Avero platform. This role is a heavily relationship-focused position for a people person with high energy.