Lead and develop a customer-focused technical support team, including Specialists and Technicians.
Oversee case management, KPIs, and knowledge base to ensure consistent and efficient service.
Collaborate with Product, Engineering, and Sales to turn customer feedback into improvements.
The company specializes in aquatic technology and equipment solutions, delivering customer-focused technical support. They value collaboration, continuous improvement, and a client-first mindset within a distributed team environment.
Lead, mentor, and develop a diverse team of Customer Success Professionals with coaching, training, and performance feedback.
Develop and implement data-based customer success strategies to improve satisfaction, retention, and expansion.
Partner with Operations to design and test new workflows, optimizing processes and enhancing efficiency.
Propelus simplifies workforce compliance management across healthcare, connecting professionals, employers, and regulators through innovative technology. The company is a remote-first, global team and a trusted leader for over 20 years, focused on bringing more good into healthcare.
Lead and develop a distributed QA team for a AAA mobile game.
Drive quality practices, release excellence, and cross-functional collaboration.
Communicate issues and risks to stakeholders and champion continuous improvement.
Scopely is a leading video game and interactive entertainment company, known for creating and publishing beloved mobile games like MONOPOLY GO! and Pokémon GO. With thousands of world-class gamemakers worldwide, Scopely fosters a tenet-driven culture and has generated over $10 billion in lifetime revenue.
Own the team's metrics including first response time, median time to close, and SLA adherence, coaching rather than reporting.
Build a 24-hour weekday coverage model from a 12-hour window, including shift design and hiring across US, London, and Seoul.
Stand up a formal QA process for support tickets, turning findings into coaching and process improvements.
Fieldguide builds AI-powered software for audit and assurance practitioners to enhance trust in global commerce and capital markets. The company has raised over $125M from top investors, serves more than 50% of the top-100 CPA firms, and maintains a remote-first, inclusive, and supportive culture.
Own and evolve provider support workflows, automation, and data practices to enable provider success.
Partner with clinical leadership across the provider lifecycle from onboarding through retention.
Design systems and automation to reduce administrative burden and help prevent provider burnout.
They operate a high-impact telehealth platform focused on improving access to specialized care. The organization is growing and values operational excellence, clinician support, and innovation in workflow automation.
Support clients on all inquiries via live chat or email, ensuring efficient and excellent customer service.
Manage inquiries and complaints, understand customer needs, and provide constructive feedback and solutions.
Assist in supervising team performance, provide coaching, and analyze data to improve operations.
Bybit is a leading cryptocurrency exchange and digital financial platform serving over 80 million users across 200+ countries. It fosters a high-performance, fast-moving environment with a global team of ambitious builders and innovators.