Requires strong time management skills to effectively handle varying workloads and priorities. It demands initiative, as you'll proactively manage tasks beyond direct inbound requests and focus on responding to customer queries and issues promptly. During periods without inbound requests, you'll be responsible for completing a designated list of operational tasks.
Roadie is seeking a Customer Support Specialist to serve as the first point of contact for the Roadie community. In this role, you'll use your excellent communication and problem-solving skills to provide phone, email, and text-based support to Roadie customers, partners, users, and other community members. You will address customer concerns with active listening skills, proactively monitor deliveries, and collaborate with various Roadie departments.
Provide exceptional service by resolving technical and warranty inquiries, troubleshooting issues, and guiding customers through installation and maintenance. Create a positive brand experience that keeps customers coming back. Responsibilities include delivering exceptional customer experiences, providing product & technical support, and leveraging digital tools.
Brightwheel is seeking a Customer Support Advocate to support their growing community of directors, teachers & parents. This role involves educating customers about the brightwheel product and finding solutions for their pain points, communicating directly with schools and parents and working cross-functionally with the Customer Success and Product/Engineering teams.
As the Technical Support Specialist, you will provide excellent customer service and help customers succeed. Your role involves researching, troubleshooting, and solving complex issues. You will collaborate with your team, be open to feedback, and learn quickly while conveying helpfulness and professionalism through phone and email communications to our customers.
Stellic is seeking an exceptional Customer Support Team Lead who combines technical expertise with strategic leadership to elevate our customer support experience. You'll lead a team of Technical Support Analysts while driving process improvements, maintaining key performance metrics, and ensuring customer feedback shapes our product evolution.
This role will be part of an essential support team that will oversee technical Tier 2 escalations, process workflow and elevating end user experience. The Customer NOC Analyst will serve as subject matter expert demonstrating technical proficiency within the Peacock end user experience, self-service functionalities, and the agent assisted technical support process. The CXOC Analyst will triage technical issues and resolve and/or escalate technical issues to the proper partner/client.