Our client is seeking a Technical Support Specialist to join their expanding remote support team, where you will provide first-level technical assistance to customers worldwide. You’ll troubleshoot mechanical and technical issues, guide customers through repairs, and ensure every interaction reflects the company´s high service standards. The ideal candidate is technically inclined, patient, detail-oriented, and thrives in a problem-solving environment.
As a scaled Technical Customer Success Manager (TCSM), you’ll be partnering closely with sales, support, product, and engineering teams to deliver a world class customer experience. You will act as a trusted technical advisor to mid-market customers, strategically engaging with customers to drive onboarding, product adoption, and address technical issues to positively impact customer health. You will serve the primary point of contact for customer’s technical needs throughout the customer lifecycle, ensuring all issues are receiving the proper attention.
Provide customers with weekend support via our email support channel, particularly during biweekly release cycles. Handle incoming tickets, investigate reported issues, identify trends, and collaborate with engineering to log, prioritize, and communicate about issues effectively. Act as the bridge between customer experience and product stability, ensuring a seamless experience for clinics even during fast-moving release windows.
Play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. The post will be assigned to triage of support cases for local and global clients. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Support Team.
The Technical Support Specialist I role will work directly with customers providing technical subject matter expertise via phone, chat, and case communication, using recognized tools and processes. In this role, troubleshooting technical issues, and assisting with platform configuration, and the utilization of purchased features.
Join Cryptio as a Customer Support Executive and become a go-to expert for customers. Guide them through complex issues, resolve problems with Product, Engineering, and Sales, and improve processes/documentation. Report bugs, share feature requests, and drive measurable improvements to customer confidence. This isnt just answering tickets, its about becoming the go to expert for our customers, guiding them through complex issues, and shaping how we scale Customer Operations.
You will work directly with customers, working on tickets requiring complex integration troubleshooting and providing customers with detailed workflow instructions. You'll also spend time on projects that improve the work, such as synthesizing technical work from Engineering to create enablement for the Support Team and developing workflow automation. The company values ownership, principled thinking, and thoughtful communication.
An enthusiastic merchant service representative is needed to support customers by resolving product and service issues, and providing information and education through in-depth knowledge of our products and services. Key responsibilities include demonstrating a strong commitment to being “Customer Obsessed” and managing support requests via ticket-based CRM with a high level of attention to detail.
The Customer Care Representative answers customer questions, troubleshoots complex inquiries, and provides education on our products to ensure our customers are well cared for, and well served. The Customer Care Representative acts as the “voice of the customer” and is routinely involved in surfacing patterns and escalating feedback used in new product ideation and experimentation.
As a Customer Support Associate, Nights & Weekends at Uniswap Labs, you’ll be the frontline for assisting users, triaging issues, and ensuring smooth platform operations outside of Eastern Time (EST/EDT) business hours. You’ll engage directly with the community, troubleshoot and diagnose technical concerns, and escalate critical matters as needed.