Provide first-line support to customers via phone, email, and chat for cloud-based insurance technology.
Troubleshoot and document customer issues, escalating complex cases to appropriate internal teams.
Deliver professional, customer-focused service while managing multiple priorities in a fast-paced environment.
They provide cloud-based insurance technology and software solutions to their customers. They foster a people-focused culture emphasizing collaboration, inclusion, trust, and professional growth.
Research and remediate invoicing discrepancies between Omnidian and field service partners using Salesforce and partner invoice data.
Analyze invoice discrepancy logs to identify patterns and propose solutions to prevent future issues.
Collaborate with cross-functional teams to determine valid discrepancies and update systems accordingly.
Omnidian is a fast-growing Series C tech-enabled service company that revolutionizes performance assurance for distributed solar and energy storage, building a sustainable future through innovative technology and customer experience. They are a certified B Corp headquartered in Seattle, WA with a passionate, mission-driven team that values collaboration and mutual respect.
Provide first-contact resolution for telecom customer issues via phone and live chat, troubleshooting broadband, mobile, billing, and service faults.
Work towards KPIs including First Call Resolution, Customer Ease Score, Average Handling Time, and Quality & Compliance.
Offer new services and assist with payments while handling challenging calls in a fast-paced environment.
Utility Warehouse provides utilities like energy, broadband, mobile, and insurance in one bill, aiming to simplify and save customers time and money. They are aiming to double in size and offer a supportive, inclusive culture with opportunities for growth.
Provide world-class customer support and resolve complex technical queries for cloud-based healthcare solutions.
Develop deep understanding of software to support processes in long-term care facilities and mentor team members.
Thoroughly document issues and resolutions via phone, email, chat, and ticketing system, working rotating shifts.
PointClickCare is a leading health tech company that empowers providers to deliver exceptional care through a cloud-based platform with the largest long-term and post-acute care dataset. Privately held and founder-led, the company serves over 30,000 provider organizations, employs thousands, and is recognized by Forbes as a top private cloud company with a Most Admired Corporate Culture.
Assist customers with troubleshooting, warranty questions, and product concerns through inbound interactions.
Diagnose issues by gathering information, identifying root causes, and recommending effective solutions.
Navigate multiple systems simultaneously to research and resolve issues while maintaining accurate documentation.
Fortune Brands Innovations is an industry-leading home, security and digital products company with a portfolio of trusted brands including Moen, Therma-Tru, and Master Lock. It is a large publicly traded company that emphasizes strong brands, great people, and disciplined execution, putting customers first.
You will be the technical troubleshooter helping customers unblock issues and debug integration problems.
You will respond to support tickets, own issues from investigation to resolution, and collaborate with Customer Success Managers.
You will build and maintain a knowledge base, track support patterns, and proactively help customers avoid pitfalls.
EULER is an AI-native PRM for modern partnership teams, replacing manual work and making partner revenue scalable. The company grew 600% YoY, serves industry leaders like Anthropic and Starlink, and has a fast-moving, intentional culture focused on delivering real value.
Provide inbound customer care via phone and email for a streaming service.
Troubleshoot billing issues, errors, and guide customers to suitable products.
Must have excellent communication, typing speed of 30+ wpm, and home networking knowledge.
Sutherland provides customer support solutions for various clients, including a major streaming service. Although employee count is not specified, they emphasize a team environment with internal promotion opportunities.
Respond to patient inquiries through chat, email, and internal messaging with clarity, warmth, and professionalism.
Break down complex topics (billing, CPT codes, coverage, device returns) into simple, patient-friendly explanations.
Document all interactions clearly and accurately, ensuring consistent follow-up until issues are fully resolved.
Salvo Health takes a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions. Backed by leading health care investors, Salvo's team includes board-certified physicians, dietitians, nurses, and therapists who provide evidence-based, continuous care.
Own the front line of customer support across chat, email and video, resolving issues end-to-end.
Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when needed.
Identify patterns in customer issues to create process improvements and actionable insights.
Fyxer builds an AI executive assistant that handles emails, scheduling and follow-up for client-facing roles. The company grew from $1M to $30M ARR with a team of just 32 and fosters a culture of agency and zero bureaucracy.
Provide world-class customer service via phone, chat, and email, with phone as the primary focus.
Troubleshoot and resolve technical issues for intelligent parenting products and apps on iOS and Android.
Meet performance metrics including CSAT, handle time, and quality.
VIPdesk Connect is a certified B-Corp and women-owned corporation that provides customer experience solutions for iconic brands. They are a Best Workplace winner with a culture focused on team member happiness and diversity.