Respond to customer inquiries in a timely and accurate manner.
Troubleshoot login issues, account access problems, and subscription questions.
Clearly explain app functionality in a way that is easy for non-technical users to understand.
Huckleberry builds life-changing products and experiences that help all families unlock everyday magic. More than 5 million families trust Huckleberry and their app to be their partner through parenthood; they are growing quickly and expanding their product offerings to help every family thrive.
Oversee daily workflows and processes within the Client Services team.
Provide accurate information to shareholders and client service team members.
Ensure accurate client communications with excellent analytical and problem-solving skills.
SRS Acquiom redefines how complex M&A and loan agency transactions get done with human expertise and technology. They have supported over 10,000 deals worth more than $1.7 trillion since 2007 and are committed to building careers.
Represent a diverse lineup of products and brands committed to customer service excellence.
Answer questions about orders and requests, account status, products, and services.
Take ownership of issues and follow through to solve problems while exercising sound judgment.
VIPdesk Connect is a certified B-Corp and Best Workplace winner committed to team member happiness. They partner with iconic brands to provide an elevated customer experience. The company fosters a supportive workplace where team members feel comfortable sharing ideas and working together.
Deepen and broaden your understanding of the Campminder platform.
Refine your phone and email communications so they are efficient, empathetic, comprehensive, tactful and clear
Apply your meticulous attention to detail to help you keep updated and accurate records of relevant information in our customer relationship management (CRM)
Campminder builds software for summer camps, an industry that enables meaningful experiences for kids. They have 20+ years of experience, are stable and profitable, and have a loyal customer base and a values-led culture.
Answer real-time customer phone, email or chat inquiries.
Triage and troubleshoot problems with customers.
Focus on problem resolution while providing proficient customer service.
Applied Systems is transforming the insurance industry. They are building a team ready to learn and deliver innovative software and services within a culture built on values.
Provide initial partner support and convey resolutions to customers
Walk customers through problem-solving processes and provide assistance
Assess customer issues and properly escalate incidents as needed
Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application.
Manage a portfolio of enterprise and mid-market accounts as a trusted advisor.
Drive customer retention and uncover opportunities to expand services within existing accounts.
Guide clients through technical onboarding and integration of Distro into their HR tech stack.
Distro is a modern hiring and recruitment platform designed to help staffing teams and employers source, evaluate, and place talent faster and smarter. They serve enterprise and mid-market clients to manage high-volume hiring workflows, ensuring recruitment is seamless, efficient, and data-driven.
Serve as the primary point of contact for customer inquiries via chat and email on weekends and key holidays.
Support customers through our help desk, Intercom, with clear, timely, and empathetic communication.
Troubleshoot product and operational issues, identifying patterns and escalating bugs when needed.
Way is a B2B technology platform empowering brands to unlock the power of experiences. Founded in 2020, Way began as a solution for hospitality brands and has achieved significant milestones, including a $20 million Series A funding round in late 2022.
Basic troubleshooting skills with streaming services.
Strong problem-diagnosis and problem-solving skills.
Sutherland is seeking enthusiastic and people-oriented professionals to join their dynamic team supporting customers of a global giant in the streaming media and entertainment industry. They offer opportunities to build a fulfilling career and grow with them in the future.
Serve as the first-point-of-contact for phone, email, web, and chat inquiries from both internal and external partners.
Triage and convert incoming requests to determine priority, clinical risk, and required resolution path.
Provide direct resolution for common issues (account access, system navigation, basic triage, educational) and escalate complex issues to L2/L3 Assignment Groups.
Alphanumeric is hiring a Customer Service Agent to support one of the biggest Pharma companies in the world. They are seeking candidates with a passion for customer service, who are able to problem-solve with a focus on strategic thinking.