Provide primary support for clients seeking care to manage their mental and behavioral health wellness.
Utilize a variety of technologies to ensure the client is connected with the appropriate therapist and maintains the required support through an episode of care.
Utilize a consultative approach to assist with identifying the correct provider for care.
SonderMind provides a personalized and connected mental health destination. They strive to combine technology and human connection, driving better outcomes through their comprehensive approach.
Act as the main point of contact for all client-submitted cases and ensure regular follow-up and continuous communication.
Quickly diagnose and resolve client issues while ensuring that KPIs are being met regularly.
Coordinate with the client's help desk team to ensure seamless communication and collaboration.
Datacor provides software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. They aim to equip the industry with intuitive products that solve customers’ problems and help them use data as a competitive advantage.
Manage a portfolio of strategic accounts with full responsibility across the customer lifecycle.
Build relationships with customers and serve as the trusted advisor.
Drive implementation and onboarding with a focus on accelerating time to value.
Akuity helps enterprises ship software faster and more reliably with modern GitOps best practices. The Akuity Platform enables teams to manage the development and deployment across hundreds – if not thousands – of Kubernetes clusters from a single control plane and values people from different backgrounds.
Respond to and resolve queries from our customer’s customers via email.
Escalate advanced/ complex queries to the appropriate internal channels.
Continuously improve your knowledge of the Paddle products and increase your ability to understand more and more advanced queries in order to grow in your role.
Paddle provides an all-in-one platform for modern SaaS execution, powering growth for over 2000 software companies globally. They are a diverse team of 160+ people, that values flexibility and offer a transparent, collaborative, friendly and respectful culture.
Leading the implementation process for Kojo’s customers quickly and with a high degree of responsiveness and service.
Effectively supporting ~20 concurrent implementation projects, ensuring all new Kojo customers receive a personalized and hands-on experience.
Conducting meetings and consultations with stakeholders to identify project requirements and define scope, deliverables, and timelines.
Kojo is transforming the way commercial construction companies buy their materials, making buildings cheaper and easier to build. Founded in 2018, Kojo is now one of the fastest-growing construction technology companies in the world, valuing diverse perspectives and committed to building an inclusive workplace.
Guides Teams and Business customers through best practices and demonstrates an understanding of their needs.
Acts as the customer champion and advocate, helping increase awareness of customer needs and priorities.
Supports customers in seeing the value of their investment with 1Password, and driving towards their adoption goals.
1Password is building the foundation for a safe, productive digital future by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. It is one of the most loved brands in cybersecurity, taking a human-centric approach.
Perform video-based customer training to excited customers.
Collaborate with customers to establish clear goals, nurturing their satisfaction.
Proactively reduce customer churn through high-touch interactions and personalized support.
Trexo Robotics builds powered wearable robots enabling mobility. Their first product is a robot for children with movement disorders and is being used by hundreds of families and hospitals across North America. They have a flat organization where you can work with optimistic, low ego, and exceptionally talented individuals.
Respond to inbound support requests via phone, chat, and email
Troubleshoot software behavior, configuration issues, and data related problems
Maintain accurate and detailed case documentation within the ticketing system
Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers.
Identify, analyze and conduct investigations of client transactions through credit cards and debit cards.
Use other banking channels to determine possible fraud or unusual activity while mitigating fraud losses to CIBC clients.
Use extensive analytical ability, resolve all complex or difficult problems relating to Fraud Applications, Account Takeovers, Convenience Cheques, and Payments.
CIBC is building a relationship-oriented bank for the modern world. Every day, their 44,000 employees help clients achieve their financial goals, because what matters to their clients, matters to them, fostering a culture valuing trust, teamwork, and accountability.