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FiltersThis role involves delivering exceptional customer experiences while resolving technical queries related to cloud-based healthcare applications. Success requires troubleshooting system issues and understanding administrative workflows in long-term care and medical facilities, as well as providing support to clients managing, configuring, and using our clinical applications.
Join Baker Tilly US, LLP as a Sage Intacct Customer Support Senior Specialist! Responsibilities include working directly with project customers, providing support for end users, and collaborating with internal consultants and external vendors. The position involves diagnosis, troubleshooting, provisioning, and escalation for issue resolution in the Sage Intacct environment.
We are seeking a Business Systems Analyst to join our Support team, serving as the frontline for troubleshooting, data analysis, and customer support. This role combines technical expertise with customer service, focusing on maintaining data quality and ensuring timely resolution of issues impacting monthly production cycles. You will work closely with cross-functional teams to identify root causes, document findings, and support continuous improvement efforts.
This opening supports NISC’s Mapping & Staking software products focused on NISC’s GIS solutions, empowering field technicians to easily update maps, staking sheets, and conduct equipment and location maintenance from a single interface. Support specialists work closely with members and software engineers to troubleshoot, research, and resolve issues within the software product.