The Key Account Implementation Manager plays a critical role in supporting the upgrade of larger, strategic customers from our legacy software version to the new web-based platform. This position focuses on providing personalized, hands-on assistance to ensure a smooth transition, serving as a key resource for customers and internal teams throughout the upgrade process.
Job listings
$50,000–$75,000
USD/year
As a Support Analyst at Cayenta, you'll tackle exciting puzzles within application, environment/database, and IT/communications issues, primarily focusing on software application challenges. Deepen your expertise in solutions used by CIS customers and become a pivotal part of the support team. Provide timely resolutions to customer issues, monitor the support call queue, and interact with internal departments for issue escalation. Assist in solving data, architecture, and interface issues.