Remote Information technology Jobs • IT Support

We are seeking a highly motivated and detail-oriented Security Awareness & Compliance Specialist to serve the organization’s efforts in reducing human risk through effective human risk management achieved through phishing simulations, security awareness training, and compliance monitoring. This role will be critical in developing and implementing strategies.

We are seeking an experienced IT Support Manager to lead our technical support team in a fully remote capacity. The ideal candidate will possess exceptional interpersonal skills to effectively manage a distributed team, build strong relationships across the organization, and ensure efficient resolution of IT issues while maintaining excellent service standards.

This is a full-time position responsible for leading and overseeing the LOB technology and systems analysis functions while ensuring the efficient operation, maintenance, and enhancement of financial center technologies. This role provides strategic direction, manages vendor relationships, ensures regulatory compliance, and drives continuous improvements for client-facing technologies, collaborating with various departments and financial centers.

The Technical Operations Level 1 role serves as the first point of contact for IT support, handling incoming technical issues and troubleshooting various IT problems. This role requires strong customer service skills and a proactive approach to problem-solving. The role involves maintenance, optimization of IT systems, and the escalation of complex issues, demonstrating expertise in IT service management.

Provide Tier III/IV support for the VA EMCS environment, answering priority calls from the VA Enterprise Service Desk, triaging and resolving issues. The role involves maintaining network performance, ensuring security, and troubleshooting a range of issues, including those for executive-level users.

Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs. Creates, updates and closes out help desk tickets. Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation.