Remote Information technology Jobs • Kubernetes

Drive the evolution of Alpaca’s customer facing technical support, ensuring scalability and efficiency to deliver exceptional client service. Solve Complex L2 Escalations by providing hands-on troubleshooting and resolution for critical technical issues, dedicating 50% of your time to direct customer problem-solving. Improve Support Process Efficiency by auditing escalation workflows and improve via code, tooling, and training to minimize L3 escalations.

As part of the IT Infrastructure Engineering team, you will help develop AI solutions and the ongoing AI strategy at Gusto, while also managing our organization's infrastructure systems and networks to ensure they are functioning and meet Gusto’s needs.

Be part of a team that is committed to delivering best-in-class service to customers. Serve as the final point of escalation and resolution for advanced technical support, handling highly complex products, escalated issues, and confidential security matters. Provide advanced technical support to diverse audiences. Take ownership of customer support experience and drive customer success in the Azure platform.

Seeking an Application Engineer to handle application installation, configuration, and administration in both production and non-production environments. This role involves application monitoring, performance tuning, and continuous service quality improvement. The engineer will also provide support and maintenance, resolve incidents, changes, releases, and problems, and automate administrative procedures.

We are seeking an experienced Senior Infrastructure Engineer to join our team. In this role, you will be responsible for the design, maintenance, and optimization of our cloud and on-prem infrastructure supporting all customer-facing products.

As a Senior Technical Support Engineer, you'll resolve complex technical challenges, improve customer experience, triage issues, investigate, manage, and resolve complex issues related to Chainguard Images. You'll also escalate issues to the Engineering team as needed and provide timely communication to customers.

This is a pioneering role for a technically skilled professional who will drive long-term customer success by guiding adoption, expansion, and value realisation. You will be responsible for delivering an exceptional customer experience across a portfolio of key accounts in Japan, supporting their observability maturity journey with strategic consulting and expert-level support.

As a Technical Support Engineer, you will help EMEA and global customers solve their wide range of technical issues with Dataiku, such as installation, security, and integration with other big data technologies. You will collaborate with various internal teams to solve and escalate customer issues as needed, contributing to the growth of our global support function.

Technical Account Managers are Architects who bring technical expertise and strong interpersonal skills to support a portfolio of strategic clients. They manage client relationships while keeping a watch over the technical aspects of their accounts. They must be effective technically, as communicators and doers.

Advise and handle support requests from enterprise customers on the PlanetScale platform. Become a customer-facing subject-matter expert, identifying product gaps and escalating them while participating in an on-call rotation for high-priority issues. Requires excellent debugging and communication skills and comfort delving into unfamiliar code.