Commitment to providing an exceptional customer experience by using professional communication and applying product knowledge and deep troubleshooting to perform direct actions in cluster environments to resolve various issues. Contribute to global initiatives and projects to constantly reduce customer effort, improve tooling, and design and write automation software to improve efficiency. Act as the direct contact and advisor for customer inquiries and issues with their Cloud Services.

As a founding member of our growing IT team, you will engineer solutions across cloud infrastructure, identity, endpoint management, and employee productivity systems. With a strong foundation in scripting, infrastructure-as-code, and cloud-native design, you’ll also lead the development of AI-powered tools and integrations that elevate operational efficiency and user experience.

As a Software Engineering IT Architect and Application Manager, you are responsible for defining and improving existing tool chains to support software development and application management. You will design and implement tool support for the SE process based on capabilities of tools like Atlassian Jira and Confluence and ensure short lead times by integration. You will take ownership for the functionality of the development ecosystem and automate DevOps pipelines.

As part of the Services organization, you will use your extensive technical and consultative experience to define a vision to lead a Client from their current state to strategic solutions which achieve measurable and meaningful real-world outcomes to their business. You will work in lockstep with the sales team to communicate Mirantis vision, features, and value, and with the services team to ensure that the vision and outcomes are delivered to the Client.

Provide technical support for the Shakudo AI & Data Platform across multiple time zones, focusing on delivering high-quality service to the global customer base. Play a key role in troubleshooting technical issues, providing platform support, and collaborating with engineering teams to ensure seamless customer experiences.

Provide exceptional Level 2+ customer support, triage issues, perform upgrades, act as an escalation point for other support engineers, own the internal escalation pathway, and ensure cases are managed in a timely and effective manner. Deliver high-quality customer support, and manage upgrades, as well as triage incoming customer technical issues, feedback, and complaints to the appropriate teams and workflows.

As an AWS Cloud Systems Administrator, you will have the opportunity to join an award-winning 100% employee-owned company and receive a $3K sign-on bonus. You will be responsible for full Life Cycle support of AWS GovCloud hosted Systems such as GitHub, Jenkins, and Kubernetes. The role involves providing technical and operational support, troubleshooting, performance monitoring, and implementing cybersecurity vulnerability mitigations.

As an AWS Cloud Systems Administrator with AMERICAN SYSTEMS, you will be on an on-call rotation, responsible for full Life Cycle support of AWS GovCloud hosted Systems and work with development and customer support teams, providing technical and operational support activities.

Veeva is seeking a talented and motivated Systems Architect to join our dynamic team to ensure the reliability, scalability, and performance of our systems. This role requires a leader who can both design IT solutions and roll up their sleeves to implement them. Ideal candidates have worked in enterprise software development or for a high-growth technology company.

Mirantis is seeking a Technical Support Engineer to provide world-class technical support for Mirantis products and technologies. These technologies include but are not limited to Mirantis Container Cloud, Mirantis Kubernetes Engine, Mirantis Secure Registry, Mirantis Container Runtime and Mirantis Openstack for Kubernetes. The engineer will provide technical support via customer support portal, phone calls, remote sessions, and email. They will work closely with the engineering team to report product bugs and request new features, and contribute to the Knowledge Base.