Collaborate with clients to implement innovative solutions that enhance customer engagement, improve operational efficiency, and deliver exceptional customer experiences. You will assess clients' business and technical requirements, proposing comprehensive solutions. Also, translate business needs into a clear technical vision and guide its execution, ensuring alignment with client objectives.
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Assist in the next phase of Veza's growth as a Technical Support Engineer, working alongside builders from companies like Google and AWS. Provide nuanced technical and non-technical support, troubleshoot issues, and ensure resolution. Manage escalations to the engineering team, advocate for the customer, and create/share knowledge. Partner with cross-functional teams to drive positive customer outcomes and function as a subject matter expert for Veza products.
Maintain Illumio’s technology deployments, log and update cases, and inform customers of the case status. Provide solutions, analyze problems/defects, and set customer expectations. Provide technical product support, design feedback to R&D, and create diagnostic tools to fix recurring issues. Interacts with customers directly and gathers requirements for new product features, populating content to the company knowledge base.
Like other managers at GitLab, you'll see your team as your product and spend your time hiring and developing world-class Support Engineers who deliver exceptional technical support while continuously improving how your team solves problems. As a Support Manager, you contribute to the customer support experience across your region.
This position is ideal for a hands-on engineer with strong experience in Linux systems, networking, and automation. You will be responsible for managing mission-critical infrastructure supporting real-time financial market data. You will ensure high system availability, low-latency performance, and robust security across production environments while driving automation, optimization, and continuous improvement initiatives.
Looking for a Technical Operations Head to develop and implement robust monitoring systems to identify potential failures, manage incident responses, maintain documentation, provide problem-solving support, and oversee technical customer support agents. Responsibilities include roadmap planning and ensuring system reliability.
As an Implementation Engineer, you will be responsible for setting clients up for long-term success on Clutch products by managing the implementation process for our Customers. As one of our technical post-sale consultants, you will drive the design, configuration, and delivery of Clutch’s platform. This role is a good fit for people with strong communication skills and a technical background.
Responsible for delivering technical excellence and strategic guidance to customer accounts while also feeding back domain expertise into the broader Solutions Architecture team. You will oversee the technical pre-sales relationship, propose business processes and technical architectures, demonstrate the TRM platform, and support clients in integrating and succeeding with our solutions. Your success will be measured by both the outcomes clients achieve with the platform and your leadership in scaling the Solutions Architect team.
Restaurant365 is seeking an experienced Integration Engineer to lead the end-to-end lifecycle of source integrations for our SaaS ecosystem. You will be responsible for the design, implementation, monitoring, and continuous improvement of these integrations. This role is highly cross-functional, partnering with Security, IT, Data, and Business Systems to ensure secure, scalable, and reliable data ingestion.
Join Ro’s Information Technology Engineering team as our Senior Network Engineer in this hands-on, non-managerial role that owns the design, build, and care-and-feeding of enterprise networks, Wi-Fi, remote-access stack, and cloud telephony platform that keep our clinicians and patients connected. You’ll work with market-leading network, security, and collaboration vendors to deliver fast, secure, always-on connectivity across offices, pharmacies, and hybrid remote teams.