Own end-to-end service desk operations including ticket intake, triage, and escalation.
Manage the MSP toolset and ensure security controls are integrated.
Build and lead a team of service desk technicians, focusing on career development and performance.
Van den Boom & Associates (vdBA) is building a security-led managed services practice for life sciences clients. The company is a growing MSP that values process, structure, and client experience.
Lead two distinct support functions: the Enterprise Applications support team and the IT Help Desk.
Manage, coach, and develop support personnel, establishing clear expectations and driving accountability.
Own end-to-end service performance, including employee experience, queue health, and SLA performance.
GuidePoint Security provides trusted cybersecurity expertise, solutions, and services that help organizations make better decisions and minimize risk. They have grown to over 1,200 employees and maintain a collaborative, values-driven culture.
Lead a geographically dispersed team of network engineers responsible for design, delivery, security, and operational support of global network infrastructure.
Oversee day-to-day operations of global network infrastructure including data centers, cloud environments, and office locations.
Manage network security infrastructure including Fortinet firewalls and ensure compliance with security standards.
Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies, including 90% of the Fortune 500, trust Quest to solve their most critical IT challenges.
Provide technical leadership and strategic direction for ICT engineering activities.
Mentor and develop engineering teams, fostering a culture of learning and continuous improvement.
Oversee project execution, quality standards, and stakeholder relationships to ensure successful delivery.
The partner company provides advanced ICT engineering solutions for complex, mission-critical environments. It is a remote-first organization that values technical leadership, continuous improvement, and collaborative innovation.
Lead the strategy, execution, and continuous improvement of enterprise systems supporting company operations.
Oversee system support operations, ensuring consistent delivery of Tier 3 support and adherence to service-level expectations.
Direct system implementations, migrations, upgrades, and integrations across multiple property management platforms.
Asset Living is a third-party property management firm managing multifamily, single-family, affordable housing, and other communities across the US. The company is fast-growing, with a diverse team and a culture of collaboration, recognized as one of the nation's Best and Brightest Places to Work.
Lead and manage the deployment of network, hardware, and software solutions for Axon's Interview Room, ensuring efficiency and excellent customer experience.
Coordinate with third-party installers and customers to maintain installation status through daily report-outs and stand-up meetings.
Conduct training sessions for technical and non-technical staff to ensure proficiency in using and supporting the Axon Interview solution.
Axon is on a mission to Protect Life by providing an ecosystem of devices and cloud software for safety and justice. The company culture is fast-paced, challenging, and meaningful, emphasizing ownership, growth, diversity, and inclusion.
Oversees the entire commissioning process for data center systems, from planning and design reviews to final testing and handover.
Manages documentation, test procedures, and communication between teams, clients, vendors, and subcontractors.
Trains and leads direct reports, ensuring alignment with company standards and fostering an inclusive team environment.
Gilbane is a family-owned construction management firm that has been shaping communities since 1870. As a Top-10 ENR Contractor with 45 offices, they are committed to delivering projects safely and on-time with a culture focused on integrity, caring, and teamwork, building a diverse and inclusive workplace.
Create vision and objectives for IT transformation to achieve premier technology organization.
Ensure compliance with changing laws, manage cyber security policies, and protect the business.
Develop a team of IT professionals, setting goals and managing project loads for success.
Story Cannabis is a vertically integrated cannabis company founded in 2021 by industry veterans, operating across multiple states. The company values boldness, data-driven growth, and gratitude, with a focus on unity and growth.
Provide expert advice to alternative asset firms and family offices on technology infrastructure and operations.
Lead the design, development, and deployment of new applications and systems software.
Oversee cybersecurity, disaster recovery, and business continuity planning.
Arootah is a talent solutions firm purpose-built for the alternative investment industry, providing services from talent acquisition to transition. The firm has a network of 700+ vetted advisors and 600+ coaches, and its team has run alternative investment firms at the highest levels as COOs, CFOs, and CCOs.
Lead, mentor, and develop a geographically distributed team of SIPRNET administrators and SMEs to ensure secure and compliant operations.
Ensure continuous CORA readiness across all SIPRNET environments, maintaining documentation, configurations, and operational practices.
Drive standardization, process improvement, and risk identification across multiple SIPRNET environments to improve efficiency and reduce compliance risk.
General Dynamics Mission Systems engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, they partner with industry leaders to expand innovation in defense and scientific arenas.