Provide enterprise level technical and functional support for Ivanti Enterprise Service Manager products to global customers, partners and internal staff through troubleshooting and diagnosis
Participate in the continuous improvement of Ivanti products, solutions and platforms
Maintain team goals and objectives, ensure customer communication is timely, maintained and appropriate
Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management solutions. They help organizations reduce risks and costs associated with managing their IT environment and value every voice, fostering an inclusive environment.
Triage, prioritize, and resolve user-reported issues and service requests related to Salesforce and connected systems.
Perform routine Salesforce administrative tasks such as user setup, permissions and license management, and keeping metadata up to date.
Assist with configuration tasks, platform upgrades, and data management activities including imports and data cleanup.
Longmark Group is an alternative asset management platform specializing in residential real estate. With a 100+ person team and expertise at top institutions, they are building the world’s largest alternative asset manager the smart way.
Execute network refresh tasks, including hardware/software upgrades and configuration updates.
Perform pre-checks/post-checks, validation testing, and issue remediation.
Troubleshoot routing/switching incidents related to refresh activities.
Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.
Support wireless deployment and operational readiness for branch sites
Troubleshoot wireless connectivity/performance issues and drive resolution
Coordinate with core and lead engineers to ensure end-to-end network stability
Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. They help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.