The Manager / Sr. Manager Operations supports the Sr Director Operations, franchise owners, the Denver Support Center, and peers to drive operational excellence and economic improvement for the franchise owners. This role is one of the primary sources for communication, business analysis, and training, integral to operations. The focuses are communication, sales and customer experience training and upholding brand standards.
Reporting to the Director, Operational Support, the Manager, Culinary Operations is responsible for providing guidance and oversight to culinary excellence across assigned sites, ensuring consistent execution of culinary standards, supporting food quality, cost control, and compliance, and assisting site teams with the tools and knowledge needed to deliver exceptional food experiences.
The Manager/Senior Manager, Customer Service Center, Digital Banking is responsible for the success and development of team members within the Customer Service Center through effective leadership. This position maintains high standards of service and achieves key performance indicators (KPIs) while fostering a positive and supportive work environment.
This role as EMEA Manager for our Customer Experience (CX) team will ensure that we are providing best-in-class support for MoonPay customers. You’ll oversee a regional team of high performing CX Support Agents and collaborate cross-functionally with other operational teams to ship initiatives that improve processes and the overall customer experience.