Manage all talent acquisition efforts and lead hiring teams.
Oversee all performance management for team members, including coaching and PIPs.
Cultivate and maintain a positive team culture and employee engagement initiatives.
Splitero helps homeowners access their equity through their HEI product. They foster a culture of transparency, innovation, and inclusivity, where every voice is heard and every team member is valued.
Lead a team of Customer Experience Associates, providing guidance and coaching.
Partner with other Team Leads to maintain department KPIs for service levels and quality.
Establish customer-first culture and be a point of escalation for customer issues.
Rent the Runway is transforming how people dress by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry and offers designer apparel and accessories. RTR has been named to CNBC’s “Disruptor 50” five times and has been placed on Fast Company’s Most Innovative Companies list multiple times.
Lead, coach, and develop a team of Customer Support Leads dedicated to delivering exceptional support to hoteliers.
Act as the primary escalation point for complex customer issues, using hotel operations background to drive resolution with urgency and empathy.
Own and drive key support metrics including CSAT, NPS, SLA adherence, and First Contact Resolution, surfacing trends and opportunities to senior leadership.
Cloudbeds is transforming hospitality with its intelligently designed platform that powers properties across 150 countries. As a completely remote team of 650+ employees across 40+ countries, we're bringing together engineers, AI architects, world-class designers, and hospitality veterans.
Oversee and execute process improvements and the development of policies, procedures, methods, and tools in support of service delivery.
Ensure that projects and deliverables are completed on-time and within budget with a high level of customer satisfaction.
Partner with teams such as Sales and Sales Ops to align resources with short- and long-term demand.
They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.