Leading internal operations and the office IT team.
Owning the internal systems and SaaS ecosystem.
Driving compliance and governance.
TrustYou is an AI-driven hospitality platform dedicated to transforming guest experiences. With a multicultural team of over 120 professionals working remotely across the globe, they help companies grow by achieving customer excellence, embracing an open feedback culture.
Maintain a single, accurate SaaS inventory and Service CMDB.
Analyze SaaS/third-party spend and utilization to uncover opportunities.
Build, coach, and lead a small Vendor & SaaS Ops team.
Included Health delivers integrated virtual care and navigation, aiming to raise the standard of healthcare for everyone. It breaks down barriers to provide high-quality care from acute to chronic, behavioral to physical.
Lead, coach, and develop Service Delivery Managers across multiple regions.
Manage critical customer escalations, acting as the senior point of accountability for service delivery issues.
Define and enforce delivery standards, quality assurance processes, and SLA governance frameworks.
Nexthink is the leader in digital employee experience management software. They provide IT leaders with unprecedented insight, allowing them to see, diagnose, and fix issues at scale, impacting employees anywhere. The company has over 1,200 customers and 9 offices worldwide, dual headquartered in Lausanne, Switzerland and Boston, Massachusetts.
Own and optimize sales and customer success processes.
Ensure data accuracy of pipeline and opportunity data.
Analyze trends across the revenue funnel and customer lifecycle.
SingleStore is a fast-growing software company. They help scale and optimize revenue engine, driving alignment, operational efficiency, and data-driven decision-making.
Build the data, process, and tooling layer for Eve’s Customer Success organization.
Design systems: building the health score methodology that predicts churn, operationalizing playbooks, and standing up renewal forecasting that leadership and Finance trust.
Deliver capacity planning, territory design, and comp modeling that keeps pace with a growing team and portfolio.
Eve is redefining what’s possible in legal technology with AI-driven solutions that elevate how law firms operate, serve clients, and grow. They have raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed and are growing fast.
Lead operational initiatives to enhance customer lifecycle management.
Develop dashboards and reporting frameworks for insights on customer health.
Define operational requirements and implement solutions across platforms.
Jobgether is a platform that connects job seekers with employers through an AI-powered matching process. They focus on ensuring applications are reviewed quickly, objectively, and fairly and aim to identify top-fitting candidates for companies.
Redefine the first 90 days of the customer journey.
Slash Time-to-Value and boost team morale.
Build a department that serves as the bedrock for long-term customer retention.
Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a highly profitable shop into one platform. They have launched a complete Customer Relationship Management (CRM) marketing suite and acquired AutoOps in August 2024.
Define and evolve Freshpaint’s implementation philosophy and service tiers.
Lead, mentor, and grow a high-performing team of Enterprise Implementation Engineers.
Act as executive sponsor for strategic or high-risk implementations.
Freshpaint is a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). They have raised tens of millions of dollars in funding to build the privacy infrastructure layer for healthcare’s digital future.
Lead and develop a team of Technical Support Specialists, setting clear goals and expectations.
Spend a minimum of 2 hours per week in customer-facing queues to stay connected to the customer experience.
Own AI or automation initiatives, using Zapier’s products to reduce ticket volume and improve workflows.
Zapier is a company that builds and uses automation tools to make work more efficient, creative, and human. They are an all-remote company and value diversity and inclusivity.
Own GRR, NRR, and CSAT as primary KPIs, along with ARR expansion.
Build and refine scalable CS playbooks: onboarding, QBRs, health scoring, renewal, and expansion motions.
Partner with Product to strengthen the feedback loop between customer needs and product roadmap.
Nabla is committed to bringing back joy to the practice of medicine. Together with a community of clinician innovators, they’ve harnessed machine learning to develop the leading AI assistant that’s restoring the human connection at the heart of healthcare. Today, over 85,000 clinicians across 130+ healthcare organizations trust Nabla.