Remote Operations management Jobs · SaaS

• Design and implement the Customer Success function.
• Hire, develop, and mentor a growing team of Customer Success Managers.
• Build scalable systems and processes across the customer journey.

StraighterLine helps learners earn college credit and meet professional goals through high-quality, affordable online courses. With 150,000 learners each year, they offer flexible education options for institutions and corporate partners, fostering a collaborative and innovative culture where contributions are celebrated.

• Drive operational execution, program management, and internal enablement.
• Own preparation, coordination, and tracking for critical initiatives.
• Maintain operational data accuracy and internal reporting inputs.

Polly is an engagement app that captures communications and feedback within Slack, Microsoft Teams, and Zoom, helping teams make data-driven decisions instantly.

Lead and mentor a global team of individual contributors and managers, fostering a culture of operational excellence. Build OKRs in close collaboration with Product and Support Ops, being accountable for execution and meeting targets. Partner with Product to identify in-product UX improvements and automation opportunities.

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale.

• Own and improve the full procurement process.
• Partner with department heads to plan and execute purchases.
• Drive continuous improvement in procurement systems.

This position is posted by Jobgether on behalf of a partner company and uses an AI-powered matching process to ensure your application is reviewed quickly.

• Managing a growing team of OBMs who help new SMB customers with onboarding.
• Becoming an expert user of the Deel platform and drive to resolution.
• Partnering with internal teams to deliver the best customer experience.

Deel is the all-in-one payroll and HR platform for global teams with a vision to unlock global opportunity for every person, team, and business.

Responsible for managing the delivery of professional services to customers. Leads the Professional Services and Technical Account Management (TAM) teams. Implement service strategies, maintain operational standards, and optimize tools and methodologies.

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it.

• Drive global business growth by leading strategic initiatives that optimize international market entry and operations.
• Develop data-driven go-to-market strategies, design repeatable playbooks for international expansion and implement processes that improve efficiency and scalability.
• Act as a key cross-functional leader, aligning product, sales, marketing, finance, and legal teams to ensure successful launches in new markets.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Define and execute the global Professional Services strategy.
• Lead and scale a high-performing global Professional Services team.
• Optimize Professional Services operations and delivery models.

Lumos is solving the app and access management challenges for organizations of all sizes through a unified platform.

• Serve as the main point of contact for approved users, answering questions and providing guidance.
• Lead the marketing strategy for the tool, including positioning, messaging, and campaign planning.
• Monitor platform usage, user behavior, and overall engagement.

FE International is not described in the job posting.

Coach Onboarding Architects through customer deployments, ensuring customer success. Lead the team to ensure customers launch strong, adopt quickly, and see Files.com as mission-critical. Elevate Onboarding Architects into consultative implementers who deliver seamless deployments.

Files.com is a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands; they've built a $35M+ business with 70 people.