This role will architect and continuously refine the strategy, processes, and insights that power Customer Success at scale. You will own the operating model—tools, data, programs, and communications—that keeps our CS teams efficient, transparent, and relentlessly focused on member and customer outcomes. This cross‑functional leadership role partners closely with CS leadership, Sales, Marketing, Data Science, and Product.
This is a pivotal role that will have end-to-end responsibility for the company’s day-to-day operational performance and execution against strategic objectives; in partnership with the CEO, this role will lead our company transformation efforts. The COO will drive alignment across departments, optimize key internal and external functions, and serve as a key driver of growth, scale, and value creation.
Help lead and scale our go-to-market (GTM) operations by becoming our new SVP of Customer Operations. As a key advisor and operational leader across Global Business Strategy, Revenue Operations, Global Business Services (GBS), and SDR organization, build a world-class customer journey from acquisition to retention, and ensure every part of our GTM machine is integrated, efficient, and optimized for growth.
Lead and evolve our revenue operations strategy across Sales, Marketing, Customer Success, and Finance ensuring reliable, scalable revenue operations that power growth and drive productivity. As a key business partner to the Chief Revenue Officer and Chief Financial Officer, set the strategic direction and execution of processes, systems, and data across the entire revenue engine.
ServiceNow is seeking an experienced Manager, Field Operations for our Asia Pacific operations. Lead a remote Deal Operations team aligned to the ANZ region, serving as strategic advisors to sales. Set clear expectations, manage team performance, and build strong, collaborative relationships. Ensure compliance with policies and partner with cross-functional stakeholders for seamless deal execution.
As an Implementation Manager, your mission is to get new customers up and running on the Siena platform — efficiently, confidently, and excitedly. You’ll guide new users through onboarding, translating their SOPs into AI-powered automations, and ensuring they become self-sufficient experts on our platform. You'll work with medium to large-sized organizations and must be capable of successfully implementing new business while ensuring a high degree of client satisfaction.
This senior leadership role defines and owns the regional Delivery Implementation strategy. You will lead a regional team of Delivery Implementation Managers, build scalable frameworks, and drive operational excellence in merchant go-lives. You will be ensuring projects align with strategic objectives and meet quality standards.