Remote Operations management Jobs • SaaS

The Vice President, Value Assurance is a critical executive leadership role responsible for mobilizing cross-functional resources to ensure that every Coupa customer realizes and sustains the maximum financial and operational value from their investment. This leader acts as the escalation point for high-stakes, at-risk customer relationships where the customer's perceived value and return on investment is compromised.

As a Professional Services Manager II at Axon Enterprise, you will be a key player in driving both pre-sale and post-sale initiatives for our comprehensive suite of products, including Evidence.com, Axon body-worn cameras, and Axon Professional Services Packages. Your role will be essential in ensuring that customers not only adopt our solutions but also realize their full potential to enhance organizational workflows and efficiencies.

Empower clinicians, enhance care delivery, and scale impact as part of our Global Medical Operations team, playing a pivotal role in rolling out Tandem’s AI clinical operating system to some of the most influential healthcare organisations worldwide. This is a highly visible, global role where you’ll engage directly with executives, medical leaders, and end-users, bringing clinical insight into how our tools are implemented on the ground.

The Head of Implementation will report directly to VP, Customer Success and is responsible for setting the strategic and operational direction of our team while scaling onboarding and implementation practices across segments. This role will drive measurable improvements in customers' time to value by creating deployment efficiency, driving product adoption, increasing satisfaction and long-term growth.

This role involves leading a team of Implementation Managers, coaching them to guide nonprofits through onboarding. The Implementation Manager will oversee customer implementations, coach the team, and collaborate cross-functionally to deliver customer experience. You will drive fundraising success and organizational impact.

This role leads the team ensuring customer commitment to ServiceNow, addressing satisfaction, adoption, and renewal challenges. It involves leading Customer Satisfaction and Success through the sale and delivery of Impact and Services products, essential for the company’s success. The role owns overall success, renewal, and growth for Commercial Major Area customers.

This role will coach and develop a team to achieve goals tied to growth, revenue retention, and customer satisfaction. The Team Manager will collaborate with direct reports to refine processes, elevate performance, and support their professional development within 1Password. This is a remote opportunity within Canada or the US.

Lead the global Run Service organization responsible for the operations, support, and governance of elluminate Clinical Data Cloud® platform services delivered to clients. This role ensures highly availability, reliability, and performance of the elluminate® platform across multiple client instances, while establishing a culture of proactive service management, continuous improvement, and customer-centric excellence.

As a Senior Manager, Customer Success, you’ll lead a team of six experienced CSMs serving mid-market and Lighthouse Credit Unions. You’ll drive post-implementation success, ensuring customers deploy new features, realize measurable value, and expand their partnership with Clutch. The ideal candidate is comfortable coaching CSMs on executive-level renewals while building repeatable frameworks that scale.

The Revenue Operations Manager will be the founding member of the internal RevOps function and a key player in shaping Runway’s growth engine. You’ll partner closely with the Head of Sales, Head of CX, Head of Growth, Finance, and our GTM Engineering Team to design, build, and optimize our go-to-market systems and processes from the ground up.