This role leads and transforms global customer support operations, driving exceptional service delivery across multiple products in a fast-paced SaaS environment. It owns the strategy and execution of a multi-year roadmap focused on operational excellence, workforce engagement, digital innovation, and cross-functional collaboration.
Job listings
We’re searching for an Enterprise Customer Project Manager to join our team to onboard insurance agencies onto our payment platform, Applied Pay. The Lead Implementation Manager is responsible for the initiation, planning and execution of Applied Pay implementation among our medium to large agency clients.
$145,000–$196,000
USD/year
This role involves building, leading, and scaling the global renewals function, driving retention, minimizing churn, uncovering growth opportunities, and optimizing recurring revenue. The Sr. Manager of Renewals will work cross-functionally with Customer Success, Finance, and Operations to define and execute scalable renewal strategies. The role demands a data-driven, customer-focused leader with deep knowledge of SaaS.
Fullscript is hiring a General Manager to lead and grow our Canadian business, believing this is a $100M+ opportunity over the next few years. As GM, you will act as the most senior leader for the Canadian market, own the business end-to-end, craft the strategy, build the execution plan, lead go-to-market and operations, and work cross-functionally to deliver an exceptional provider and patient experience.
Lead a high-performing global team of Assigned Support Engineers focused on premium customer accounts and define and drive the strategy for the enhanced, assigned support offering, aligning with GitLab’s broader Customer Support and Success teams and product adoption goals. Mentor, coach, and grow team members, fostering a culture of continuous improvement and customer empathy.