The Manager, Workforce Strategy for Merchant will be accountable for workforce planning and real-time execution related to our Merchant support experience. This role leads a cross-functional, hybrid team responsible for in-house and BPO operations, managing staffing, capacity, performance metrics, and issue resolution in real time. This role requires a strategic, business-minded leader.

The Community Director will run a team that serves as the frontline for data, tools, and strategic support for members of the Democratic data ecosystem including state parties, sister committees, and campaigns. Major areas of work include: managing a team of Community Analysts; setting the standard for support, collaboration, relationship building, training, and curriculum development.

Collaborate with clients, sales teams, and product managers to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation to ensure project milestones are met on time and within budget. Coordinate with internal teams to assign tasks and responsibilities, ensuring clear communication and accountability. Monitor project progress, track key performance indicators, and identify and mitigate risks and issues.

Lead the day-to-day operations of our complex and market-leading business. The ideal candidate will be a strategic thinker with exceptional execution skills who can optimize and scale our operational processes to support hundreds of venture capital firms globally. Oversee the operational infrastructure of our fund administration business, ensuring seamless delivery of services to our growing portfolio of VC firms.

As a working student in Car Lifecycle Management in Purchasing, you will support our team in efficiently managing the entire lifecycle of our vehicles. You will take on administrative tasks such as order processing, invoice management and vehicle planning, ensuring that our processes run smoothly. You will identify potentials for automations and the use of AI in order to make processes more efficient.

As a Senior Problem Manager, you’ll identify and remediate problems within our customer cloud. Problem Managers play an integral part in ServiceNow’s success, and we work closely with Software Developers, System Administrators, and Support Technicians to manage known errors, mitigate their potential impact, and drive remediation. Additionally, we support root cause troubleshooting and analysis, incident escalations, and other critical ITIL processes.

Act as the operational leader (an Integrator in the EOS framework), ensuring clear alignment and collaboration across all departments. Facilitate weekly meetings with department leaders, helping them prioritize effectively, streamline workflows, and overcome operational challenges. Oversee the continuous improvement of internal processes and communication. Ensure operational goals and initiatives directly align with InnerOrbit’s mission.

As our lead, you will guide and develop a remote team of researchers who identify various data related to OpenData while following compliance and quality standards. You will design data production processes and drive process and technology improvements. Fully responsible for your team's performance (efficiency and quality).

Provide day-­to­‐day guidance to Customer Outcomes engagement management staff to ensure timely, high quality delivery of implementation projects. Be the focal point for delivery questions or concerns from internal stakeholders or customers. This includes – customer governance calls, internal project reviews and escalations. Ensure adherence to the Global Services Delivery Framework and operational excellence through high degree of rigor and attention to detail on project execution. Manage Revenue, Cost and Margin for regional delivery implementations.

Drive data-driven operational improvements by analyzing support team workflows, defining key performance metrics, and translating data insights into actionable strategies. Own and lead support operations projects, including the rollout of new workflows and systems,developing project plans, training teams for ongoing support, performance optimization, and reporting.