This role will architect and continuously refine the strategy, processes, and insights that power Customer Success at scale. You will own the operating model—tools, data, programs, and communications—that keeps our CS teams efficient, transparent, and relentlessly focused on member and customer outcomes. This cross‑functional leadership role partners closely with CS leadership, Sales, Marketing, Data Science, and Product.
This role combines daily team management with ownership of our AI-powered support experience. You’ll play a key role in coaching your team, optimizing performance, and improving automation workflows in partnership with our product and engineering teams. The ideal candidate is a strong operator who thrives on team development, loves solving process problems, and gets excited about how AI can level up human support.
Looking for a Manager, Mid-Market Customer Success to join our Customer Success team. You will be responsible for team leadership, coaching and development, strategic account management, escalation handling, cross-functional collaboration and customer advocacy. You will regularly observe CSMs and provide real time feedback, identify gaps and trends across the team and provide feedback to leadership on solutions.
Lead a dedicated team of Senior Financial Crime Investigators overnight, requiring strong leadership and a deep understanding of financial crime typologies. You will be responsible for ensuring the efficient and effective delivery of financial crime prevention and detection activities throughout the night, maintaining high standards of quality and compliance.
Oversee Pacaso’s regional operations for Repairs and Maintenance on the West Coast. You will build, develop, and lead a team comprised of Maintenance Coordinator(s), Maintenance Manager(s), and Technician(s) across multiple sub-markets. Support Regional Director of Operations in developing a scalable model for Maintenance that maximizes profitability and enables Pacaso to deliver world-class properties.
Oversee and manage the payroll implementations for customers across the globe, leading a team of Customer Onboarding Managers. Work closely with internal teams and clients to ensure seamless, efficient, and compliant payroll implementations for multinational organizations. Ensure the successful integration and configuration of payroll solutions, ensuring that client payrolls are processed accurately and timely.
The Customer Experience Manager plays a critical role in leading the Customer Experience team—driving day-to-day operations, people development, and high-impact initiatives that directly support the mission of ensuring patients receive the equipment and supplies they need. The Customer Experience Manager acts as a bridge between frontline support and internal teams, partnering across departments to resolve complex issues, improve processes, and scale support operations for growth.
Manage daily operations of short-term rental listings across platforms like Airbnb, VRBO, and direct booking channels. You’ll play a key role in overseeing 60+ active units in Southern California, handling guest communications, coordinating calendars, managing pricing tools, and ensuring smooth day-to-day operations.
Headway is looking for a Senior Real-Time Analyst (Sr. RTA) to help scale our Workforce Management (WFM) operations and support the day-to-day execution of live support performance. The CX team is the tip of the spear that will make affordable healthcare a reality for millions, and this role ensures that service is delivered effectively and efficiently.
The Senior Delivery Manager is responsible for managing complex projects with multi-million-dollar budgets, driving the successful delivery of transformative software solutions, exceeding client expectations and contributing to the company's growth and success.