The Customer Success Programs team drives operational excellence and scalability across our global Sales organization. As a Program Manager II, you’ll play a critical supporting role in executing high-impact initiatives that improve sales productivity, streamline workflows, and drive adoption of strategic go-to-market changes. This role will work closely to support programs that evolve and scale our Customer Success strategy. The ideal candidate is highly organized, detail-oriented, and proactive.
We are seeking a diligent project manager with extensive experience in executive communication, MS Office, and Smartsheets, someone with a strong background in leading large IT programs or managing a PMO within the pharmaceutical industry. The successful candidate will be adept at driving strategic initiatives that span multiple departments and functions, ensuring alignment with business goals and delivering measurable outcomes.
Manage follow-up communications with external stakeholders to ensure proposed actions are effectively implemented. Monitor detailed reports and systematic tracking systems to monitor progress for better transparency and productivity. Evaluate vendor performance data by tracking key metrics. Collaborate with internal stakeholders to address any performance gaps and drive continuous improvement. Handles monthly billing, forecasting and usage tracking while ensuring cost effectiveness of all vendors.
As a Programme Director you will operate as both a regional project director and a senior solution architect for our Planning, Budgeting & Financial Consolidation offerings. You will steer multiple concurrent customer programs from scoping through adoption while dedicating up to 50% of your time to pre‑sales activities that generate professional‑services revenue.
The Junior Project Manager will support Project and Product Managers in the planning, execution, and completion of projects. This role involves coordinating project related activities, maintaining documentation, and ensuring effective communication among stakeholders. The ideal candidate is highly organized, analytical, and eager to grow their project management and research skills within a fast-paced, innovation-driven environment.