Own and maintain the multi-year curriculum product roadmap for Infrastructure Technology, translating labor market intelligence into scalable learning products.
Serve as the curriculum strategy lead, translating infrastructure technology requirements into learning objectives, assessments, and hands-on labs.
Lead through influence across Product, Design, Delivery, and Operations to ensure high-quality instructional output and consistent use of product discovery practices.
Per Scholas drives mobility and opportunity in technology by providing rigorous tech training to individuals, partnering with employers from Fortune 500 companies to startups. With national remote training and campuses in 20+ cities, they have trained over 30,000 individuals, propelling them into high-growth tech careers.
Provides multi-faceted support to clients in an IT Service Desk capacity, handling issues via phone, email, web portal, and chat.
Diagnoses and resolves technical issues with desktop hardware, operating systems, and software using authorized tools.
Strives for first call resolution and rapid response to outages, collaborating with team and customers.
NWN is a leading AI-powered technology solutions provider for North America's public and private organizations. The company has a high-performance team of over 1,000 experts and a customer-obsessed culture, earning a 75 Customer Net Promoter Score and recognition as a 'Best Place to Work'.
Research and forecast market trends for data center and edge computing to advise end-user organizations and vendors.
Write and publish evidence-based research, and present as an industry expert at conferences.
Partner with sales and service teams to support client growth, retention, and engagement.
Gartner provides actionable, objective business and technology insights to enterprise leaders worldwide. With over 20,000 associates serving ~15,000 client enterprises across ~90 countries, they foster a collaborative, inclusive culture that values intellectual curiosity and drive.
Provide technical assistance to computer users via phone, email, and instant message, resolving issues with hardware, software, and network connectivity.
Manage trouble tickets, documenting problems and solutions, and assist with data transfers for laptops and mobile devices.
Maintain standard working hours, collaborate remotely, and ensure productivity through customer interaction.
Empower AI provides AI solutions for government agencies, leveraging three decades of experience in Health, Defense, and Civilian missions. Headquartered in Reston, Va., the company is a 2024 Military Friendly Employer and focuses on practical, sustainable digital transformation for federal clients.
Provide technical support and system engineering for Windows-based and Linux-based platforms including Active Directory, DNS, and RDS.
Plan, execute, and oversee successful migration of data center infrastructure, applications, and services.
Participate in after-hours work and OnCall rotation while collaborating with cross-functional teams.
Sentinel Technologies, Inc. delivers IT solutions including security, communications, systems, networks, software applications, cloud and managed services. Since 1982, Sentinel has grown into one of the leading IT services providers in the US with a team-oriented culture and top workplace recognition.
Oversee day-to-day entry and processing of constituent and donor data into CRM with high accuracy and timeliness.
Serve as primary point of contact for outsourced customer service agents and manage escalated issues.
Lead training of internal teams and chapter staff on data entry, management, and cleanup best practices.
Make-A-Wish is the world's largest wish-granting organization, uniting communities to grant life-changing wishes for eligible children. The organization fosters a inclusive community culture that warmly embraces wish families, volunteers, and colleagues.
Serves as the first point of contact for technical support via phone and email.
Provides guidance on products and assists with setup and maintenance of online learning software.
Troubleshoots hardware and software issues, managing support tickets for first-call resolution.
Encoura empowers students and institutions to create meaningful connections for informed decisions. Since 1972, the company has evolved its products to support enrollment, research, marketing, and student success, serving millions of high school students and educators.
Thrive in a fast-paced, high-tech learning environment while expanding problem-solving, communication, and organizational skills.
Evaluate leading-edge technologies and develop programs to support various products on TDS’ network.
Apply academic knowledge to work assignments focused on geographic data and create map products through creative ingenuity.
TDS Telecom provides high-speed internet, TV entertainment, and phone services to communities across the U.S. With over 50 years of experience and serving over 1 million connections, the company is committed to building fiber optic networks and fostering a supportive, ethical culture that values professional development and work-life balance.
Coordinate administrative and logistical processes for training and learning delivery systems.
Process registrations, payments, refunds, and reimbursements in partnership with finance and internal teams.
Support trainer and faculty coordination and maintain accurate records for learning activities.
YMCA of the USA is a nonprofit organization focused on youth development, healthy living, and social responsibility. As a national office with a remote-first workforce, we support a network of YMCAs across the country.
Drive execution of multiple infrastructure programs including network builds, storage initiatives, and datacenter expansions.
Own program planning, milestone definition, and dependency management across parallel workstreams.
Partner with engineering, operations, and leadership to ensure predictable execution in a fast-moving environment.
Lightning AI builds an end-to-end platform for developing, training, and deploying AI systems, based on PyTorch Lightning. They serve solo researchers to large enterprises, have offices in NYC, SF, Seattle, and London, and are backed by major VC firms.
Provide administrative support including technical assistance for clients and organizing documentation for compliance audits.
Foster positive client relationships through effective communication and prompt responses via the ticketing system.
Engage in professional development through hands-on learning and participation in training sessions.
The Foundation for California Community Colleges is the official nonprofit partner to the California Community Colleges, supporting the largest and most diverse system of higher education in the nation. Since 1998, Career Catalyst has created over 15,000 work experiences for learners, working with tech, healthcare, education, and other industries.
Provide friendly, high-quality support across phone, chat, email, and web while troubleshooting technical, product, and service issues aiming for first-call resolution.
Navigate multiple systems to research and resolve complex concerns, accurately document interactions in a ticketing system, and manage high-volume interactions.
Escalate issues when needed to ensure timely resolution in a fast-paced, remote environment.
Encoura empowers students and institutions to create meaningful connections for informed decisions. Since 1972, the company has evolved to span enrollment, research, marketing, student success, and advancement, serving millions of high school students and educators nationwide.
Structures and optimizes LMS configuration and coordinates daily operations for the Public Training team.
Provides system administration and technical support for the Learning Management System, including user management and reporting.
Collaborates across teams to ensure audiences receive state-of-the-art, accessible educational opportunities.
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. We have been saving lives every day for over 25 years and our staff contribute to our critical mission by embodying our values of heart, integrity, community, belonging, and progress.
Provide remote technical support to firm employees across the US, troubleshooting hardware, software, and network issues.
Administer end-user workstations, manage network devices, and maintain records of repairs using ticketing systems like ZenDesk.
Possess strong knowledge of Windows, Microsoft 365, LAN/WAN networking, and a CompTIA A+ certification is preferred.
Tyson & Mendes is a fast-growing civil defense law firm known for breaking the mold of traditional legal practice. The firm invests in its people with specialized training, clear leadership paths, and robust professional development, fostering a dynamic and diverse team.
Design and develop a multi-module learning series on Agentic AI for IT Support and Data Analytics tasks.
Script and record 5-8 minute instructional videos demonstrating real-time AI tool usage.
Create 30-45 minute hands-on workshops with performance-based exercises to validate learner competency.
Per Scholas drives mobility through rigorous tech training, partnering with Fortune 500s and startups to build inclusive talent pipelines. They've trained over 30,000 individuals and operate remotely with campuses in 20+ cities.
Act as a technical liaison between Tier 1 support, development, and product teams to escalate and resolve complex issues.
Provide world-class technical support via phone, email, and chat to customers experiencing escalated technical problems.
Identify and report bugs, maintain ticket quality, and become a subject matter expert on all Turnitin assessment products.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions for over 25 years. With over 16,000 academic institutions, publishers, and corporations using its services in more than 185 countries, Turnitin fosters a remote-first culture and a diverse community of colleagues unified by a shared desire to make a difference in education.
Provide first-contact resolution for customer issues including encryption support, account lockouts, and account provisioning.
Triage and escalate service requests to appropriate second or third-tier support teams while maintaining accurate records.
Collaborate with teammates using approved platforms like MS Teams and Jira, and contribute to the knowledge base.
OHSU (Oregon Health & Science University) is a public academic health center dedicated to patient care, groundbreaking research, and training the next generation of healthcare professionals. As Portland's largest employer, it operates a system of hospitals and clinics across Oregon and Southwest Washington, fostering an inclusive and anti-racist culture.
Troubleshoot and resolve technical issues across voice, data, security, and video services for residential and small business customers.
Document interactions, monitor outages, identify root causes, and escalate unresolved issues as needed.
Work scheduled shifts including nights, weekends, and holidays, while adapting to a fast-paced environment.
Lumos provides 100% fiber optic internet to homes and businesses across nine states in the East and Midwest, aiming to close the digital divide. After merging with North State and joining forces with T-Mobile, they continue to grow rapidly with a startup mindset and a focus on customer experience.
You will own complex technical escalations, investigating and resolving advanced issues across the SaaS platform, hardware, and integrations.
You will bridge support and customer-facing teams, aligning on resolution timelines and representing support in strategic account conversations.
You will mentor Tier II and III support teams, contribute to incident management, and create advanced documentation to improve future troubleshooting.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations harness IoT data to improve safety, efficiency, and sustainability across industries like agriculture, construction, and transportation. As a recently public company, we foster a culture of rapid career development and collaboration, with a high-caliber team dedicated to digitally transforming physical operations.
Manage core administration for employer lines of service including registration, Zoom logistics, and follow-up coordination.
Lead communications for lines of service, info sessions, and alumni engagement with reusable templates.
Support data entry and compliance processes with high accuracy and attention to detail.
JFF drives transformation of U.S. education and workforce systems for economic advancement. With over 200 staff across the country and an operating budget of $105 million, they operate at national, state, and local levels.