Review and moderate user content for policy compliance.
Identify risks, escalate cases, and audit quality.
Collaborate with teams to improve safety workflows.
This role is with a partner company focused on trust and safety and improving online interactions. It runs large-scale platform safety operations with a collaborative, growth-oriented culture.
Provide exceptional customer service across email, chat, and social media to support and nurture user relationships.
Respond to user complaints and inquiries, practicing conflict resolution and effective communication.
Assist Regulatory Operations and Compliance with ad hoc requests and fraud reviews.
Sleeper is a sports-focused games platform with messaging at its core, creating a digital playground for sports fans. The company is young and energetic with a small, passionate team focused on quality over quantity.
Communicate with users via chat, maintaining warm and engaging conversations.
Adapt communication style to different users and ensure consistent, natural dialogue.
Follow internal guidelines and reliably handle high-volume chat interactions.
Social Discovery Group (SDG) solves problems of loneliness and disconnection through social discovery products. Our international team of digital nomads works remotely worldwide and we are a two-time 'Great Place to Work' winner and Top-5 Work-From-Anywhere company.
Respond to inbound consumer messages within 60 seconds using canned responses.
Maintain 97%+ accuracy in response handling, with random audits for quality.
Keep conversations contextual, such as empathizing with users while prompting scheduling.
Drips is the founder of conversational texting and a leading automated humanized texting platform for brands to hold conversations at scale. They seek to expand their work-from-home conversation improvement team, emphasizing high standards and humanized interactions.
Provide customer support with shift schedule, including transaction and limit monitoring.
Monitor provider activity, allocate resources during downtime, and calculate potential losses.
Perform refunds and request user documents as needed.
FYST is a leading fintech company in the payments space. We are young, ambitious, and serious about growth, with a passionate team that values meaningful impact.
Consult customers via calls, email, and chat on all questions regarding our websites.
Resolve customer issues promptly to ensure retention and promote our services.
Maintain high service quality while analyzing customer emotions and adapting to difficult situations.
Social Discovery Group (SDG) solves loneliness and disconnection by transforming virtual intimacy into the new normal through social entertainment platforms that connect people globally. The company employs a diverse international team of digital nomads working remotely worldwide, and has been recognized as a Great Place to Work (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).
Manage day-to-day content operations, ensuring accurate preparation, review, and delivery of content for global brands.
Perform quality assurance checks on generated content and digital experiences using AI-powered tools.
Provide first-line operational support during shifts, including live sports event coverage, and maintain reliable content delivery.
Our partner is a fast-growing SaaS company that provides digital content experiences for globally recognized brands, particularly in sports. They offer a collaborative international team environment and leverage AI-powered tools for operational excellence.
Serve as frontline support for clinicians using Ambience's AI documentation platform, diagnosing technical issues and providing empathetic resolutions.
Identify recurring issue patterns and create troubleshooting guides, FAQs, and SOPs to improve support workflows.
Respond to on-call escalations and contribute to reporting on CSAT, resolution rates, and handling times.
Ambience Healthcare builds an AI intelligence platform that restores humanity to healthcare by reducing administrative burden for clinicians. Backed by top VCs and ranked #1 for improving clinician experience, the company values candor, positivity, and deep thought, and is recognized as a LinkedIn Top Startup.
Provide exceptional customer support via phone and email for a health and wellness e-commerce client.
Assist customers with product questions, orders, shipping, subscriptions, and account issues.
Navigate multiple systems and maintain accurate documentation while delivering empathetic service.
ModSquad provides customer support, content moderation, and social media services to top brands globally. Since 2007, the company has been a primarily remote organization with a team supporting over 50 languages in more than 90 countries.
Review and assess digital video content for quality, ensuring it meets technical standards and subscriber expectations.
Troubleshoot and resolve video/audio playback issues, identifying trends and proposing both short-term and long-term solutions.
Collaborate effectively in a fast-paced, high-volume environment, utilizing strong technical knowledge and ASL/BSL skills to support accessibility.
Welocalize serves localization teams through AI-enabled multilingual content solutions, combining AI, automation, and human expertise to support enterprises in over 300 languages. Headquartered in New York with offices worldwide, the company operates in a secure, ISO-certified environment and values innovation and scale.
Provide customer support for website users via chat and email.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain records of customer interactions and enter data into CRM and other tools.
Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. They help small businesses and enterprises free up their teams for strategic high-value tasks and are growing.
Review search results and evaluate their relevance to user queries
Answer true/false questions about content quality
Rate search results based on guidelines to improve AI systems
Welo Data provides AI services and data validation to improve search engine and AI systems. They are a remote-first company with a focus on quality and support for their contractors.
Provide empathetic, personalized support to customers and resolve their technical inquiries.
Communicate with platform specialists via Intercom and manage requests for accounts, subscriptions, refunds.
Turn user feedback into valuable insights to help shape the product.
Mindly is a marketplace for psychologists and clients, helping people live healthy, happy lives. We are a fast-growing, profitable HealthTech company with over 1,000,000 clients in 40+ countries and a passionate team.
Monitor the autonomous operation of robots deployed in the field and handle incoming alerts using teleoperation tools.
Respond to customer enquiries, troubleshoot issues, and communicate solutions clearly to non-technical users.
Collaborate with engineering teams to identify recurring issues and suggest improvements to enhance reliability.
Dexory develops advanced software powered by cutting-edge robots that are transforming the very face of global logistics. They are a team blending hardware, software, AI, and commercial disciplines, with a culture that values the best ideas from anywhere.
Respond to customer queries via email, live chat, and phone calls.
Collaborate with departments to resolve complex issues and conduct follow-ups.
Troubleshoot, document issues, and create FAQ articles and user manuals.
Finyard is a global team of engineers, data scientists, marketeers, and financial experts passionate about technology and innovation, bringing revolutionary software services worldwide since 2018. They are a cross-functional team working on challenging FinTech products.
Resolve escalated customer support tickets from parents and teachers, primarily via email.
Investigate ambiguous situations and make sound decisions under time pressure.
Handle occasional Trust & Safety escalations, which may involve sensitive content.
Outschool is an online learning platform that offers live, small-group classes for K-12 students. The company is a fast-growing startup with a focus on empowering learners and educators in a remote-friendly culture.
Listen to two audio recordings and evaluate which is better.
Follow project guidelines to make consistent choices.
Complete 20-23 cases per hour remotely.
CrowdGen by Appen is an AI data company that improves AI systems through human feedback. They offer flexible, project-based remote work for independent contractors.
Provide responsive and professional customer support via phone, email, and chat for patients and healthcare professionals.
Resolve inquiries efficiently, follow established processes, and document interactions accurately.
Manage service levels, exercise sound judgment, and adapt to evening and weekend shifts.
They are a pediatric healthcare company focused on improving access to convenient, high-quality care. They value reliability, optimism, adaptability, and continuous learning in a collaborative remote environment.
Manage day-to-day social media operations, quickly publish news and adapt content for different platforms while maintaining editorial integrity.
Work closely with journalists to create compelling social media content and monitor the news cycle for storytelling opportunities.
Track performance, analyze social media data, and adjust strategies to strengthen the publication’s international reach.
The Kyiv Independent is Ukraine’s main English-language news outlet, founded in 2021 by a team of reporters and editors. It is a team of around 80 people based mostly in Kyiv, with a mission to serve as a bridge between Ukraine and the world.