Work remotely to correct captions for Deaf and Hard of Hearing users in real-time.
Must have strong comprehension of various spoken English accents, especially deaf accents.
Typing speed and reliability are key, with a commitment of 5-15 hours per week.
Ava aims to radically improve communication by empowering deaf and hard-of-hearing people with live captioning. Their small but fast-growing team has reinvented AI-based speech recognition technology to be in service of those who need it most.
Communicate with users via chat, maintaining warm and engaging conversations.
Adapt communication style to different users and ensure consistent, natural dialogue.
Follow internal guidelines and reliably handle high-volume chat interactions.
Social Discovery Group (SDG) solves problems of loneliness and disconnection through social discovery products. Our international team of digital nomads works remotely worldwide and we are a two-time 'Great Place to Work' winner and Top-5 Work-From-Anywhere company.
Moderate media, text, and user content on the platform, including account verification.
Collaborate with user support and other departments on tasks like knowledge base maintenance and ML training.
Work in a fixed 3/3 shift schedule (day, evening, night) with remote flexibility.
SKELAR is a venture builder that creates consumer businesses in global markets like EdTech, Mental health, and Petcare. Their tech products serve over 10 million users worldwide, and they foster a culture of strong teams and professional growth.
Handle 4–6 simultaneous inbound chats, maintaining accuracy and response timeliness across all active sessions.
Qualify customer needs by gathering key information and routing them to the appropriate department or licensed agent.
Answer general insurance questions and provide guidance on website navigation, plan viewing, and enrollment processes.
eHealth is a health insurance marketplace that helps consumers find, compare, and buy health insurance online. The company fosters a diverse and innovative culture where team members support one another in solving challenges.
Answer incoming calls and provide exceptional customer service, including technical support and order processing.
Perform administrative support tasks such as generating reports, updating curriculum, and handling accounts receivable/payable.
Conduct occasional in-person Saturday training facilitation and assist with various projects as needed.
We are an innovative online contractor training company offering state-of-the-art training solutions. We are a small, tight-knit company that fosters remote, independent work and a collaborative environment.
Professionally manage high-volume chats and emails, resolving complaints, orders, and inquiries promptly.
Provide accurate information on products, services, pricing, and policies while troubleshooting issues.
Meet performance metrics like NPS, CSAT, and AHT through effective communication and problem-solving.
Ibex is a customer experience and support services provider offering remote work opportunities. The company focuses on empowering women in Pakistan with flexible, home-based roles in a professional environment.
Respond to customer inquiries via email and live chat in a timely, professional, and friendly manner.
Use Gorgias to manage, organize, prioritize, and respond to customer support tickets, and Shopify to review orders and customer details.
Provide accurate resolutions based on company policies, escalate complex issues, and maintain clear customer records.
20four7VA is a remote staffing company that connects clients worldwide with offshore independent contractors. They offer a supportive community and constant training for their contractors.
Act as a reliable operational partner for enterprise partners, managing complex account configurations and routine updates.
Respond to customer questions and troubleshoot basic technical issues via email in a timely, friendly manner.
Follow detailed Standard Operating Procedures and perform data entry tasks with speed and precision.
Brightwheel is the largest platform in early education, trusted by millions of educators and families every day. It is a three-time Cloud 100 company with a distributed team across US time zones.
Manage and respond to customer inquiries via email and support platforms, ensuring fast, accurate, and high-quality responses.
Handle social media support by responding to DMs and comments across Instagram, Facebook, and TikTok while maintaining brand tone.
Process order changes, refunds, and exchanges, and resolve complaints with empathy and thorough investigation.
Uproot Clean is a fast-growing, performance-driven consumer brand built for pet owners, creating high-performance, eco-friendly cleaning solutions. The company is customer-centric and emphasizes fast, human, and efficient interactions, with a culture of ownership and professional growth.
Evaluate AI-generated customer support materials against quality rubrics.
Review documents, spreadsheets, and presentations for accuracy and consistency.
Provide structured feedback to improve AI system performance.
The company is a partner firm specializing in AI system development and evaluation. It operates remotely with a focus on professional expertise and flexible contract work.
Run daily outreach that feels personal, turning pre-drafted messages into real conversations that help local voices get heard.
Guide creators through the endorsement process, turning their influence into published endorsements that inform voters.
Keep organized records of every interaction and hand off bigger creators for paid partnerships.
Change.org is the world's largest platform for democracy, used by over 100 million people annually to build tools that give people greater voice and bring communities together. The team is expanding at the intersection of technology and social impact, focused on building healthier democracies globally.
Respond to user inquiries across support channels with speed, empathy, and accuracy.
Troubleshoot issues related to games, payments, and in-app features.
Advocate for users internally and spot trends to improve the product.
Triumph operates collectibles trading card app Rips and real-money gaming platform Triumph Arcade. It is a high-growth company that promotes from within and supports a fully remote team.
Evaluate AI-generated support replies for accuracy and brand voice consistency.
Simulate realistic customer interactions to test AI handling of edge cases.
Audit AI-generated FAQ articles and knowledge bases for technical correctness.
Prolific is building the world's largest pool of quality human data for AI development. They connect researchers with paid participants to gather diverse behavioral data, and are at the forefront of ethical AI data collection.
Resolve escalated customer support tickets from parents and teachers, primarily via email.
Investigate ambiguous situations and make sound decisions under time pressure.
Handle occasional Trust & Safety escalations, which may involve sensitive content.
Outschool is an online learning platform that offers live, small-group classes for K-12 students. The company is a fast-growing startup with a focus on empowering learners and educators in a remote-friendly culture.
Empathetically handle live inbound calls from members, providing guidance on services, eligibility, and benefits.
Perform elevated technical troubleshooting and collaborate with providers and internal teams to resolve issues.
Document interactions accurately and maintain high standards for handling sensitive information.
Foodsmart is a digital platform that connects members with dietitians and food benefits to improve health outcomes. With 3 million members and a $200M investment, they have a collaborative, mission-driven culture.
Review RCS applications and assess use cases to ensure compliance with carrier regulations and prevent fraud.
Provide white glove service to customers, guiding them through complex carrier requirements and technical hurdles.
Handle escalations and perform quality assurance checks on AI-generated and agent-reviewed decisions.
Twilio shapes the future of communications, delivering innovative solutions to hundreds of thousands of businesses. They are a remote-first company with a strong culture of connection and global inclusion.
Support client inquiries for reservations and scheduling.
Maintain accurate client records and coordinate hospitality services.
Communicate professionally with clients via email, phone, and online platforms.
Aisles & Abroad provides hospitality coordination services. The company fosters a professional, inclusive, and service-focused environment with a supportive team.
Manage concierge referral activities from start to finish, including research, provider selection, and scheduling coordination.
Research provider options and present appropriate choices to members based on their needs and coverage.
Collaborate with cross-functional teams to resolve issues and ensure seamless member support.
This company helps members find high-quality healthcare providers through a concierge referral service. It fosters a collaborative, mission-driven environment focused on member support.
Provide exceptional customer support via phone and email for a health and wellness e-commerce client.
Assist customers with product questions, orders, shipping, subscriptions, and account issues.
Navigate multiple systems and maintain accurate documentation while delivering empathetic service.
ModSquad provides customer support, content moderation, and social media services to top brands globally. Since 2007, the company has been a primarily remote organization with a team supporting over 50 languages in more than 90 countries.
Respond to customer questions through online chat with accurate information about orders, services, and locations.
Resolve common customer issues and service requests while maintaining a friendly and professional tone.
Escalate issues that require additional support and document interactions in company systems.
We provide customer support services through online chat for our clients. We are committed to equal opportunity and seek team members who are patient, friendly, and customer-focused.