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US Unlimited PTO

  • Lead the delivery strategy and operating plan for all programs in your portfolio, ensuring campaigns meet client goals with clear governance, resourcing, and quality standards.
  • Own a portfolio of pharmaceutical accounts with full accountability for retention, expansion, and program health, including clients with $5-10M+ in annual business.
  • Manage and mentor a team of CS Managers and Coordinators, driving cross-functional collaboration and proactive escalation management to protect brand health.

Client Services Program Management Strategic Consulting Pharma Cross-functional Leadership

20 jobs similar to Director, Client Services

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US Unlimited PTO

  • Own delivery strategy and program execution for a portfolio of pharmaceutical accounts, ensuring campaigns meet client goals and are resourced appropriately.
  • Lead and mentor a team of CS Managers, driving accountability, governance, and cross-functional collaboration across Sales, Operations, Product, and Data.
  • Act as a strategic consultant to clients, owning retention, growth, QBRs, and MLR processes while maintaining deep revenue ownership for $5-10M+ accounts.

Impiricus is the first and only AI-powered HCP Engagement Engine, ethically connecting life sciences companies to physicians to accelerate patient access to treatments. Founded by a physician and a pharmaceutical executive, it was named the #1 fastest growing company in North America by Deloitte in 2025 and operates with a council of 2,000+ HCP advisors.

US Unlimited PTO 12w maternity 12w paternity

  • Own a portfolio of pharmaceutical accounts, driving retention and expansion through strategic growth plans and quarterly business reviews.
  • Cultivate strong client relationships as a trusted advisor, collaborating on brand objectives and ensuring campaign success.
  • Lead and mentor a team of Client Services Managers, fostering a high-performance culture and collaborating across departments.

Impiricus is the first AI-powered HCP Engagement Engine, transforming how life sciences companies support physicians. Recognized as the #1 fastest growing company in North America by Deloitte, it fosters a culture of ethical, clinically meaningful interactions.

US

  • Build and maintain strong client relationships and support account growth in pharmaceutical marketing.
  • Serve as the conduit between clients and delivery team, collaborating with project management for successful campaign execution.
  • Understand client business and disease areas to develop strategic marketing plans and identify scope gaps.

P10 is a remote-only agency that challenges traditional agency models by focusing on change and passion. They bring together a diverse team of seasoned professionals to deliver exceptional value for clients, with a palpable passion felt from the first conversation.

USA

  • Ensure quality and consistency across multiple tactics led by internal and external partners.
  • Act as in-house client liaison, communicate client expectations to cross-functional teams, and drive strategic partnerships.
  • Supervise projects to meet strategic and tactical goals, provide final approval on deliverables, and manage project risks.

Real Chemistry is a global healthcare communications and marketing agency focused on transforming healthcare through a blend of scientific expertise, human-centered creativity, and AI-driven insights. The company culture emphasizes being best together, impact-obsessed, and committed to excellence for clients and colleagues.

US

  • Lead the transformation of PDMI's Account Management function into a proactive, strategic, insight-driven client partnership model.
  • Develop and implement a scalable Account Management operating model including role structure, account segmentation, and measurable performance expectations.
  • Drive executive-level client engagement strategies and ensure alignment across Product, IT, Operations, and other internal teams.

PDMI provides pharmacy data processing and flexible, scalable solutions for private label PBMs, health plans, and hospital systems. Founded in 1984, the company was voted Best Employer in Ohio for the 5th consecutive year in 2025 and fosters a collaborative, innovative environment.

US

  • Lead all creative work for a client portfolio, developing annual strategies and maintaining senior-level client relationships.
  • Manage revenue forecasting, scope, contracts, and profitability while pursuing cross-sell and upsell opportunities.
  • Inspire and develop a team, craft strategic responses, and ensure delivery of high-quality work.

DEPT is a Growth Invention company operating at the intersection of technology and marketing, helping ambitious brands like Google and Lufthansa grow faster. With over 4,000 specialists, it is a B Corp-certified company that values being better together, relentlessly curious, and getting sh*t done.

US

  • Lead and coach a high-performing team of Account Managers to drive client retention and growth.
  • Drive consultative sales strategies, including renewals, upsells, and cross-sells to deliver measurable business outcomes.
  • Use data and analytics to guide account strategy, monitor client health, and inform strategic decisions.

Lightcast is a global leader in labor market insights, working with partners across six continents to drive economic prosperity and mobility. They are an equal opportunity employer with offices in the US, UK, Europe, and India, committed to diversity and inclusion.

US Unlimited PTO

  • Lead and scale Kicksaw’s Healthcare & Life Sciences delivery practice, ensuring projects are delivered on time, within scope, and aligned to client business objectives.
  • Build trusted relationships with executive stakeholders and serve as a senior advisor for strategic client engagements.
  • Mentor and develop Engagement Managers, Delivery Leaders, and Consultants to foster a culture of accountability and operational excellence.

Kicksaw transforms the Salesforce consulting industry by putting employees and customers first, helping companies manage implementation processes and create unmatched client relationships. As a leader in the Salesforce ecosystem, the company fosters a collaborative, values-driven culture with a high-performing team.

Ohio US

  • Lead, coach, and develop a team of Implementation Managers and Coordinators to drive performance and client success.
  • Oversee the full lifecycle of client onboarding, ensuring implementations are delivered on time, within scope, and aligned with expectations.
  • Partner cross-functionally with Product, Operations, and Training to continuously improve onboarding processes and outcomes.

PDMI provides pharmacy data processing and administrative services for PBMs, health plans, and hospital systems, including 340B administration and hospice services. The company has been recognized as a Best Employer in Ohio for 5 consecutive years and fosters a collaborative, flexible work culture.

US Unlimited PTO

  • Lead a team of Account Managers to drive customer satisfaction and increase Pacvue adoption.
  • Analyze client data to uncover insights and recommend solutions using Pacvue's platform.
  • Partner with Sales, Customer Success, Product, and Marketing to advocate for client needs.

Pacvue is the leading Commerce Operating System, unifying retail media, commerce management, and advanced measurement across 100+ global marketplaces. They empower over 70,000 brands, agencies, and sellers with AI-driven insights and technology, fostering an inclusive global community.

US

  • Own client success and portfolio revenue.
  • Drive the development of annual strategic roadmaps.
  • Lead and manage top-tier client accounts end-to-end.

Podean is a leading marketplace agency helping brands accelerate growth across Amazon, Walmart, Target, TikTok Shop, and other digital commerce platforms. They combine strategic expertise, data-driven insights, and creative innovation to deliver measurable business outcomes for their clients.

US 6w maternity 6w paternity

  • Lead, mentor, and empower a team of Account Managers to drive strategic growth and retention of mid-market accounts representing a significant portion of annual revenue.
  • Develop and execute the overarching account strategy for the mid-market segment, aligning with company revenue goals and market opportunities.
  • Cultivate executive-level relationships, serve as escalation point for complex client needs, and oversee aggregate revenue performance to ensure retention and growth targets.

Platform Science is an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions. Founded in 2015, the company employs a diverse and engaging group of people who believe in the power of great ideas and value thoughtful actions, empathy, and transparency.

US

  • Own end-to-end client deployment execution from kickoff through go-live and post-launch transition.
  • Develop and lead integrated Deployment and Change Management plans aligned to client business needs.
  • Serve as the primary client-facing deployment owner during onboarding, building trusted relationships quickly.

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We combined with GfK in 2023 and operate in 100+ markets, covering more than 90% of the world’s population.

US

  • Responsible for managing and growing client relationships through hands on partnership and collaboration with both EnableComp operations and sales leadership.
  • Focuses on delivering exceptional service, aligning client expectations with internal capabilities, and driving satisfaction and retention through consistent, proactive communication.
  • Acts as an extension of the client, translating needs into actionable plans, resolving challenges, and identifying opportunities to enhance performance and expand market share.

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations. With over 24 years of experience, they leverage their unified E360 RCM™ intelligent automation platform to improve financial sustainability. EnableComp is a multi-year recipient the Top Workplaces award.

  • Define and execute the strategic vision, operating model, goals, and long-term roadmap for the Client Management organization.
  • Serve as executive sponsor and strategic leader for key client, broker, and consultant relationships.
  • Represent the voice of the client within executive leadership discussions and influence organizational priorities, service models, and business decisions.

AffirmedRx aims to improve healthcare outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. They are committed to making pharmacy benefits easy to understand, straightforward to access, and always in the best interest of employers.

US

  • Serve as primary point of contact for client accounts, fostering relationships and managing projects.
  • Collaborate with clients and teams to develop strategies and oversee timelines, budgets, and resources.
  • Mentor junior team members and ensure compliance with pharmaceutical marketing regulations.

21GRAMS, part of Real Chemistry, takes an innovative approach to advertising, focusing on making healthcare more human. With over 2,000 talented professionals, we collaborate without barriers under a unified mission to transform healthcare.

Europe

  • Act as the main client point of contact, building trusted partnerships and ensuring satisfaction with project outcomes
  • Lead end-to-end delivery of digital projects, ensuring scope, timeline, budget, and quality targets are met
  • Coordinate delivery across onshore and nearshore/offshore teams, managing dependencies and risks effectively

Bridgenext is a digital consulting services leader that helps clients innovate with intention by creating digital products, experiences, and solutions around real people needs. They offer a flexible and inclusive work culture with global consulting and delivery teams focused on digital product engineering, automation, data engineering, and infrastructure modernization.

$155,000–$185,000/yr
US Unlimited PTO

  • Drive client business strategy, KPIs, and measurement framework.
  • Lead client experience throughout the full business/project cycle.
  • Implement operational rigor to ensure efficient business performance, overseeing workflow optimization and process implementation.

Movement Strategy creates content and campaigns for the world’s most exciting brands. They are fully remote with hubs in New York, Denver, and LA, and a presence all across the US. They believe collaboration is what takes their work from good to great.

EMEA

  • Build and oversee portfolio strategy to optimize account assignments and ensure measurable client outcomes.
  • Drive regular business reviews, align with sales on goals, and coach team to develop best practices and thought leadership.
  • Lead escalation management, own retention and growth, and build executive relationships in key accounts.

Intapp develops AI software for investment, legal, and consulting firms to manage client relationships, regulatory requirements, and deal information. With over 2,700 firms using its platform, including 95 of the Am Law 100, Intapp fosters a collaborative, flexible work environment that prioritizes professional growth.

US Unlimited PTO

  • Own end-to-end implementation, account management, and customer success for partner accounts, driving measurable outcomes.
  • Lead internal implementation efforts cross-functionally with Product, Member Marketing, and Clinical Operations.
  • Deliver quarterly business reviews to customers and influence stakeholders through data storytelling and communication.

Oshi Health is a virtual digestive health practice on a mission to transform GI care by combining compassionate, multidisciplinary care with innovative technology. The company is a high-growth, mission-driven startup with a remote-first culture and a focus on DEIB activities and professional development.